Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Accessible ticket machines
The ticket machine is located within the Booking Hall.
Accessible booking office counter
Ramp for train access
National key toilets
The toilets are located on Platform 3; these toilets are operated by a radar key.
Step free access
Step free access note
Level access is provided from the station entrance to all platforms.
This station is staffed for all services.
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).