If you are looking for compensation information for season ticket travel, please visit our season ticket compensation scheme page.

 

We are introducing a special scheme to provide additional compensation, over and above Delay Repay, if you have been affected by severely delayed or cancelled trains between 1 April and 30 June 2018. This special compensation will be available if you travelled regularly (3 days per week or more) on the specified routes below, but didn't purchase a season ticket.
 
Northern would like to apologise again to all affected customers for the inconvenience caused by the disruption.

There are two levels of compensation available;

Level 1 – Refund of up to 20 days' of travel if you were affected by disruption between 1 April and 30 June on specified routes.

Level 2 – Refund of up to 5 days' of travel if you were affected between 20 May and 30 June by the May timetable changes on specified routes.

Level 1 – refund of up to 20 days' of travel

There will be compensation up to the equivalent of 20 days' of travel if you travelled regularly (3 days or more per week) and faced significant disruption on specified routes shown below between 1 April 2018 and 30 June 2018.

You will need to provide evidence of a minimum of 12 days’ of travel during this period on the specified routes (including stations) within any consecutive 28 day period. If you are a season ticket holder then please apply through our Season Ticket scheme.

This disruption was caused by the delay to the electrification of the Blackpool to Preston line, which meant Northern had to carry out additional training for more than 400 train drivers. As a result, some drivers were unavailable to operate train services, leading to significant disruption on a number of routes across the North West. Additionally, these routes were impacted by the 20 May timetable change.

Eligible ticket types include:

  • Anytime and Off-Peak Day Singles
  • Anytime and Off-Peak Day Returns 
  • Advance Purchase Singles
  • Advance Purchase Returns 
  • Railcard discounted tickets
  • Multi-modal tickets on all applicable routes
Level 1 Routes
Lakes Lines (Oxenholme to Windermere) Liverpool Lime Street to Wigan
Lancaster to Morecambe/Heysham Kirkby to Wigan
Preston to Barrow-in-Furness Southport to Manchester (via Wigan)
Preston to Blackpool South Manchester Piccadilly to Manchester Airport
Preston to Blackpool North Hazel Grove to Manchester Piccadilly
Preston to Colne Heaton Chapel to Manchester Piccadilly
Preston to Ormskirk Manchester Victoria to Bolton
Preston to Bolton Ellesmere Port to Manchester Victoria
Liverpool Lime Street to Manchester via Warrington Central Liverpool Lime Street to Manchester via Newton le Willows
Clitheroe to Manchester  

Level one route map

Zoom in to see the station names

Zoom in to see the station names

  • Level one routes
Parton Harrington Workington Wigton Aspatria Maryport Flimby Dalston CARLISLE Wetheral Brampton Haltwhistle Bardon Mill Armathwaite Lazonby & Kirkoswald Langwathby Appleby Penrith Hexham Corbridge Riding Mill Stocksfield Haydon Bridge Prudhoe Wylam Blaydon Metrocentre Dunston NEWCASTLE Manors Cramlington Morpeth Shildon Bishop Auckland Newton Aycliffe Heighington North Road Heworth SUNDERLAND Chester-le-Street Seaham Hartlepool Seaton Carew DURHAM Billingham Stockton DARLINGTON Eaglescliffe Thornaby MIDDLESBROUGH James Cook South Bank Redcar British Steel Redcar Central Redcar East Longbeck Marske Saltburn Whitby Ruswarp Sleights Grosmont Egton Glaisdale Lealholm Danby Castleton Moor Marton Gypsy Lane Nunthorpe Great Ayton Battersby Kildale Commondale Allens West Dinsdale Teesside Airport Yarm Chathill Alnmouth for Alnwick Acklington Widdrington Pegswood Whitehaven Corkickle St. Bees Nethertown Braystones Sellafield Seascale Drigg Ravenglass Bootle Silecroft Millom Green Road Foxfield Kirkby-in-Furness Askam Barrow -in-Furness Roose Dalton Ulverston Cark Kents Bank Windermere Staveley Burneside Kendal Oxenholme Lake District Grange-over-Sands Arnside Silverdale Morecambe Heysham Port Bare Lane Kirkham & Wesham Poulton-le-Fylde Layton BLACKPOOL North BLACKPOOL South BLACKPOOL Pleasure Beach Squires Gate St. Annes- on-the-Sea Salwick PRESTON Lancaster Carnforth Moss Side Lytham Ansdell & Fairhavem Croston Leyland Wennington SCARBOROUGH Filey Bempton Bridlington Nafferton Driffield Hutton Cranswick Seamer Hunmanby Malton Arram Beverley Cottingham HULL Hessle Ferriby Brough Broomfleet Gilberdyke Eastrington Howden Wressle Selby Saltmarshe Barton-on-Humber Barrow Haven New Holland Goxhill Thornton Abbey Ulceby Habrough Stallingborough Healing Great Coates GRIMSBY Town Grimsby Docks New Clee Cleethorpes Barnetby SCUNTHORPE Brigg Kirton Lindsey Gainsborough Central Gainsborough Lea Road Saxilby LINCOLN Althorpe Crowle Thorne North Thorne South Kirkby Stephen Garsdale Dent Ribblehead Horton-in-Ribblesdale Settle Long Preston Hellifield Gargrave Skipton Cononley Steeton & Silsden Keighley Crossflatts Bingley Giggleswick Clapham Bentham Ilkley Ben Rhydding Burley-in-Wharfdale Menston Thirsk Northallerton Starbeck Knaresborough Cattal Hammerton Poppleton YORK HARROGATE Hornbeam Park Pannal Weeton Horsforth Headingly Burley Park Ulleskelf Church Fenton Sherburn-in-Elmet LEEDS Cross Gates Garforth East Garforth Micklefield South Milford Kirkstall Forge Woodlesford Castleford Pontefract Monkhill Glasshoughton Knottingley Hensall Snaith Rawcliffe Goole Outwood Normanton Pontefract Tanshelf Featherstone Streethouse Pontefract Baghill Whitley Bridge WAKEFIELD Westgate WAKEFIELD Kirkgate Saltaire Baildon Shipley Frizinghall Apperley Bridge BRADFORD Forster Square BRADFORD Interchange New Pudsey Bramley Cottingly Colne Nelson Brierfield Burnley Central Clitheroe Whalley Langho Ramsgreave & Wilpshire Lostock Hall Bamber Bridge Pleasington Cherry Tree Mill Hill BLACKBURN Rishton Church & Oswaldtwistle Accrington Huncoat Hapton Rose Grove Burnley Barracks Burnley Manchester Road HALIFAX Low Moor Morley Batley Dewsbury Ravensthorpe Todmorden Sowerby Bridge Hebden Bridge Mytholmroyd Walsden Brighouse Mirfield Darwen Entwistle Bromley Cross Hall i' th' Wood BOLTON Moses Gate Farnworth Kearsley Clifton Salford Central Buckshaw Parkway Chorley Adlington Blackrod Horwich Parkway Euxton Balshaw Lane Rufford Lostock Littleborough Deighton HUDDERSFIELD Smithy Bridge Slaithwaite Marsden Rochdale Castleton Mills Hill Greenfield Mossley Moston MANCHESTER Victoria Ashton-under-Lyne Stalybridge Lockwood Berry Brow Honley Brockholes Stocksmoor Shepley Denby Dale Sandal & Agbrigg Fitzwilliam South Elmsall Adwick Bentley DONCASTER Kirk Sandall Hatfield & Stainforth Moorthorpe Thurnscoe Darton Goldthorpe Conisbrough Mexborough Retford Bolton-upon -Dearne Worksop Shireoaks Penistone Flowery Field Silkstone Common Newton for Hyde Godley Dodworth Hattersley Broadbottom Dinting Hadfield BARNSLEY INTERCHANGE Wombwell Elsecar Chapeltown Swinton Rotherham Central Meadowhall Kiveton Park Kiveton Bridge Southport Meols Cop Burscough Bridge Bescar Lane New Lane Parbold Hoscar Appley Bridge Gathurst WIGAN Wallgate WIGAN North Western Ince Hindley Burscough Junction Orrell Bryn Garswood Pemberton Ormskirk St. Helens Central Upholland Thatto Heath Westhoughton Daisy Hill Hag Fold Atherton Walkden Moorside Swinton Salford Crescent Kirkby Rainford Eccleston Park LIVERPOOL Lime Street Wavertree Technology Park Prescot Liverpool Central Edge Hill Broad Green Roby Huyton Whiston Rainhill Lea Green St. Helens Junction Earlestown Newton-le- Willows Mossley Hill West Allerton Liverpool South Parkway Hunts Cross Halewood Hough Green Widnes Sankey for Penketh WARRINGTON Central WARRINGTON West WARRINGTON Bank Quay Padgate Eccles Patricroft Manchester United Deansgate MANCHESTER Piccadilly MANCHESTER Oxford Road Ardwick Gorton Fairfield Guide Bridge Trafford Park Humphrey Park Urmston Chassen Road Flixton Irlam Glazebrook Birchwood Mauldeth Road Burnage East Didsbury Belle Vue Ryder Brow Reddish North Levenshulme Brinnington Hyde North Hyde Central Heaton Chapel SHEFFIELD Darnall Woodhouse Glossop Dore & Totley Dronfield Grindleford Hathersage Chesterfield Alfreton Langley Mill Ilkeston NOTTINGHAM DERBY Bredbury Woodley Romiley Marple Strines New Mills Central Rose Hill Bamford Hope Edale Chinley Buxton Dove Holes Denton Davenport Woodsmoor Hazel Grove Middlewood Disley New Mills Newtown Furness Vale Chapel-en -le-Frith Whaley Bridge Ellesmere Port Stanlow & Thornton Ince & Elton Runcorn Runcorn East Frodsham Helsby CHESTER Mouldsworth Delamere Cuddington Gatley Navigation Road Altrincham Hale Ashley Mobberley Knutsford Heald Green MANCHESTER AIRPORT Plumley Lostock Gralam Northwich Greenbank Styal Handforth Wilmslow Alderley Edge Chelford Goostrey Sandbach Holmes Chapel CREWE Reddish South STOCKPORT Cheadle Hulme Bramhall Poynton Adlington Prestbury Macclesfield Congleton Kidsgrove Longport STOKE-ON-TRENT Guiseley LEEDS HARROGATE MANCHESTER BOLTON LIVERPOOL BLACKPOOL CARLISLE NEWCASTLE MIDDLESBROUGH SUNDERLAND DURHAM SCARBOROUGH HULL SCUNTHORPE LINCOLN DONCASTER BARNSLEY BRADFORD WAKEFIELD STOKE-ON-TRENT STOCKPORT CREWE CHESTER NOTTINGHAM SHEFFIELD YORK BLACKBURN PRESTON HUDDERSFIELD

Level 2 – refund of up to 5 days' travel

There will be compensation equivalent to up to 5 days of travel if you faced significant disruption on specified routes shown below between 20 May and 30 June 2018. You will need to provide evidence of between 3 and 5 days of travel during this period on the specified routes (including stations) within a consecutive 7 day period outlined in the table and map below. If you are a season ticket holder then you need to apply through our Season Ticket scheme.

This disruption was caused as a result of the introduction of the new timetables changes on 20 May 2018.

Eligible ticket types include:

  • Anytime and Off-Peak Day Singles 
  • Anytime and Off-Peak Day Returns 
  • Advance Purchase Singles 
  • Advance Purchase Returns
  • Railcard discounted tickets
  • Multi-modal tickets on all applicable routes
Level 2 Routes
Carlisle to Barrow-in-Furness Leeds to York via Cross Gates
Settle to Lancaster Leeds to Selby
Chester to Manchester via Altrincham Leeds to Nottingham via Barnsley
Crewe to Manchester via Stockport Carlisle to Newcastle
Manchester to Stoke on Trent Newcastle to Chathill
Manchester to Buxton Newcastle to Saltburn via Durham Coast
Manchester Victoria to Burnley Manchester Road Manchester Victoria to Bradford/Leeds via Huddersfield and Halifax
Manchester Victoria to Leeds via Rochdale Barton-on-Humber to Cleethorpes

Level two route map

Zoom in to see the station names

Zoom in to see the station names

  • Level two routes
Parton Harrington Workington Wigton Aspatria Maryport Flimby Dalston CARLISLE Wetheral Brampton Haltwhistle Bardon Mill Armathwaite Lazonby & Kirkoswald Langwathby Appleby Penrith Hexham Corbridge Riding Mill Stocksfield Haydon Bridge Prudhoe Wylam Blaydon Metrocentre Dunston NEWCASTLE Manors Cramlington Morpeth Shildon Bishop Auckland Newton Aycliffe Heighington North Road Heworth SUNDERLAND Chester-le-Street Seaham Hartlepool Seaton Carew DURHAM Billingham Stockton DARLINGTON Eaglescliffe Thornaby MIDDLESBROUGH James Cook South Bank Redcar British Steel Redcar Central Redcar East Longbeck Marske Saltburn Whitby Ruswarp Sleights Grosmont Egton Glaisdale Lealholm Danby Castleton Moor Marton Gypsy Lane Nunthorpe Great Ayton Battersby Kildale Commondale Allens West Dinsdale Teesside Airport Yarm Chathill Alnmouth for Alnwick Acklington Widdrington Pegswood Whitehaven Corkickle St. Bees Nethertown Braystones Sellafield Seascale Drigg Ravenglass Bootle Silecroft Millom Green Road Foxfield Kirkby-in-Furness Askam Barrow -in-Furness Roose Dalton Ulverston Cark Kents Bank Windermere Staveley Burneside Kendal Oxenholme Lake District Grange-over-Sands Arnside Silverdale Morecambe Heysham Port Bare Lane Kirkham & Wesham Poulton-le-Fylde Layton BLACKPOOL North BLACKPOOL South BLACKPOOL Pleasure Beach Squires Gate St. Annes- on-the-Sea Salwick PRESTON Lancaster Carnforth Moss Side Lytham Ansdell & Fairhavem Croston Leyland Wennington SCARBOROUGH Filey Bempton Bridlington Nafferton Driffield Hutton Cranswick Seamer Hunmanby Malton Arram Beverley Cottingham HULL Hessle Ferriby Brough Broomfleet Gilberdyke Eastrington Howden Wressle Selby Saltmarshe Barton-on-Humber Barrow Haven New Holland Goxhill Thornton Abbey Ulceby Habrough Stallingborough Healing Great Coates GRIMSBY Town Grimsby Docks New Clee Cleethorpes Barnetby SCUNTHORPE Brigg Kirton Lindsey Gainsborough Central Gainsborough Lea Road Saxilby LINCOLN Althorpe Crowle Thorne North Thorne South Kirkby Stephen Garsdale Dent Ribblehead Horton-in-Ribblesdale Settle Long Preston Hellifield Gargrave Skipton Cononley Steeton & Silsden Keighley Crossflatts Bingley Giggleswick Clapham Bentham Ilkley Ben Rhydding Burley-in-Wharfdale Menston Thirsk Northallerton Starbeck Knaresborough Cattal Hammerton Poppleton YORK HARROGATE Hornbeam Park Pannal Weeton Horsforth Headingly Burley Park Ulleskelf Church Fenton Sherburn-in-Elmet LEEDS Cross Gates Garforth East Garforth Micklefield South Milford Kirkstall Forge Woodlesford Castleford Pontefract Monkhill Glasshoughton Knottingley Hensall Snaith Rawcliffe Goole Outwood Normanton Pontefract Tanshelf Featherstone Streethouse Pontefract Baghill Whitley Bridge WAKEFIELD Westgate WAKEFIELD Kirkgate Saltaire Baildon Shipley Frizinghall Apperley Bridge BRADFORD Forster Square BRADFORD Interchange New Pudsey Bramley Cottingly Colne Nelson Brierfield Burnley Central Clitheroe Whalley Langho Ramsgreave & Wilpshire Lostock Hall Bamber Bridge Pleasington Cherry Tree Mill Hill BLACKBURN Rishton Church & Oswaldtwistle Accrington Huncoat Hapton Rose Grove Burnley Barracks Burnley Manchester Road HALIFAX Low Moor Morley Batley Dewsbury Ravensthorpe Todmorden Sowerby Bridge Hebden Bridge Mytholmroyd Walsden Brighouse Mirfield Darwen Entwistle Bromley Cross Hall i' th' Wood BOLTON Moses Gate Farnworth Kearsley Clifton Salford Central Buckshaw Parkway Chorley Adlington Blackrod Horwich Parkway Euxton Balshaw Lane Rufford Lostock Littleborough Deighton HUDDERSFIELD Smithy Bridge Slaithwaite Marsden Rochdale Castleton Mills Hill Greenfield Mossley Moston MANCHESTER Victoria Ashton-under-Lyne Stalybridge Lockwood Berry Brow Honley Brockholes Stocksmoor Shepley Denby Dale Sandal & Agbrigg Fitzwilliam South Elmsall Adwick Bentley DONCASTER Kirk Sandall Hatfield & Stainforth Moorthorpe Thurnscoe Darton Goldthorpe Conisbrough Mexborough Retford Bolton-upon -Dearne Worksop Shireoaks Penistone Flowery Field Silkstone Common Newton for Hyde Godley Dodworth Hattersley Broadbottom Dinting Hadfield BARNSLEY INTERCHANGE Wombwell Elsecar Chapeltown Swinton Rotherham Central Meadowhall Kiveton Park Kiveton Bridge Southport Meols Cop Burscough Bridge Bescar Lane New Lane Parbold Hoscar Appley Bridge Gathurst WIGAN Wallgate WIGAN North Western Ince Hindley Burscough Junction Orrell Bryn Garswood Pemberton Ormskirk St. Helens Central Upholland Thatto Heath Westhoughton Daisy Hill Hag Fold Atherton Walkden Moorside Swinton Salford Crescent Kirkby Rainford Eccleston Park LIVERPOOL Lime Street Wavertree Technology Park Prescot Liverpool Central Edge Hill Broad Green Roby Huyton Whiston Rainhill Lea Green St. Helens Junction Earlestown Newton-le- Willows Mossley Hill West Allerton Liverpool South Parkway Hunts Cross Halewood Hough Green Widnes Sankey for Penketh WARRINGTON Central WARRINGTON West WARRINGTON Bank Quay Padgate Eccles Patricroft Manchester United Deansgate MANCHESTER Piccadilly MANCHESTER Oxford Road Ardwick Gorton Fairfield Guide Bridge Trafford Park Humphrey Park Urmston Chassen Road Flixton Irlam Glazebrook Birchwood Mauldeth Road Burnage East Didsbury Belle Vue Ryder Brow Reddish North Levenshulme Brinnington Hyde North Hyde Central Heaton Chapel SHEFFIELD Darnall Woodhouse Glossop Dore & Totley Dronfield Grindleford Hathersage Chesterfield Alfreton Langley Mill Ilkeston NOTTINGHAM DERBY Bredbury Woodley Romiley Marple Strines New Mills Central Rose Hill Bamford Hope Edale Chinley Buxton Dove Holes Denton Davenport Woodsmoor Hazel Grove Middlewood Disley New Mills Newtown Furness Vale Chapel-en -le-Frith Whaley Bridge Ellesmere Port Stanlow & Thornton Ince & Elton Runcorn Runcorn East Frodsham Helsby CHESTER Mouldsworth Delamere Cuddington Gatley Navigation Road Altrincham Hale Ashley Mobberley Knutsford Heald Green MANCHESTER AIRPORT Plumley Lostock Gralam Northwich Greenbank Styal Handforth Wilmslow Alderley Edge Chelford Goostrey Sandbach Holmes Chapel CREWE Reddish South STOCKPORT Cheadle Hulme Bramhall Poynton Adlington Prestbury Macclesfield Congleton Kidsgrove Longport STOKE-ON-TRENT Guiseley LEEDS HARROGATE MANCHESTER BOLTON LIVERPOOL BLACKPOOL CARLISLE NEWCASTLE MIDDLESBROUGH SUNDERLAND DURHAM SCARBOROUGH HULL SCUNTHORPE LINCOLN DONCASTER BARNSLEY BRADFORD WAKEFIELD STOKE-ON-TRENT STOCKPORT CREWE CHESTER NOTTINGHAM SHEFFIELD YORK BLACKBURN PRESTON HUDDERSFIELD

How to claim

  • Claims will be open until Tuesday 4 December 2018 and you will need to provide proof of travel such as copies of tickets or proof of payment. If you are unable to provide either, please contact our dedicated customer support team, open Monday-Friday 08:00 to 20:00, on 03332 220 126 or This email address is being protected from spambots. You need JavaScript enabled to view it. who will be able to advise you. 
  • If you have any questions about the scheme then please take a look at our FAQs.
  • If you hold a season ticket then you should make a claim for delays and cancellations using the existing Season Ticket scheme
  • Only one compensation claim either for Level 1 or Level 2, per customer is permitted.
  • Once you have submitted your claim via our online form we aim to pay your compensation within 20 working days, using your chosen method of payment including debit/credit card refund, bank transfer or rail travel vouchers.
  • If you have any further questions for our dedicated team, or do not have internet access please call 03332 220 126. They can also be contacted via a special email This email address is being protected from spambots. You need JavaScript enabled to view it. , Monday - Friday 08:00 to 20:00.
  • For terms and conditions of the compensation scheme, please click here 
  • For a PDF copy of this information, click here.
  • For a PDF copy of the FAQs, click here.

 

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