Closing your account

You can choose to close your account and delete data we hold at any time. You can do this by contacting us via email on [email protected]

or by post to the following address:

Northern Trains Ltd

Albany House, Floor 8, 94-98 Petty France, London, England, SW1H 9EA

Privacy Policy

Sections 10 and 11 of our Privacy Policy are included here, the full Policy, can be viewed by visiting: https://www.northernrailway.co.uk/legal/privacy-policy

10. Your Data Protection Rights

You have the following data protection rights:

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting Northern as set out at section 11
• Please note: We retain personal information from deactivated accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, assist with any investigations, enforce our terms and conditions, and take other actions otherwise permitted by law. We may also retain some pseudonymous data for analytics purposes so we can understand, for example, how many visitors we have had to the Website or Booking Service.
• In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us as set out at section 11.
• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You can update your consent preferences at any time by logging into your account. Please note it can take up to 48 hours for this information to be updated. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
• Rights in relation to some automated decision making about you including profiling (as relevant) if this has a legal or other significant effect on you as an individual. This right allows individuals in certain circumstances to access certain safeguards against the risk that a potentially damaging decision is taken without human intervention.

11. Questions about this Privacy Policy

If you have any question, concerns or complaints about this Privacy Policy or our handling of your personal data, you can contact us by email using [email protected] or by post to the following address:

Northern Trains Ltd

Albany House, Floor 8, 94-98 Petty France, London, England, SW1H 9EA

You have the right to complain to a data protection authority about our collection and use of your personal information. The data protection authority for the UK is the Information Commissioner’s Office – whose website is https://ico.org.uk/ .If you are based in the European Economic Area, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries are available on the EU Commission's website via the following link): http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm)