Claim your Unlimited Day Travel tickets
Follow the instructions below using the code(s) sent to your email to redeem
We are looking forward to welcoming you back on board. Please follow the instructions below using the code(s) from your email to redeem – tickets are valid from 1 August 2026 – 30 November 2026.
Offer available to customers who have been contacted directly by Northern in July 2026.
How to claim your free ticket
- Click on the ticket booking widget at the top of this page. You have received a free unlimited day travel ticket across all Northern services, so you do not need to change the start and end station, we have prefilled this for you (Nth Origin and Destination).
- Select the date you want to travel.
- Select the tick box next to “I have a promo code” and enter one of the codes that you received by email.
- Click “Search train tickets” and select your ticket.
- Repeat this process for the second ticket.
If you have any trouble redeeming your tickets, please contact us online, on Whatsapp (07779 914800), or by telephone (0800 138 5560).
How to get your tickets
Tickets can issued in two ways:
- E-ticket – this is an electronic ticket which will be emailed to you in a PDF format which can be displayed on your mobile device or printed at home. The E-ticket can also be stored in your Apple wallet or in the Northern app if you have created an account with Northern.
- Ticket on departure – a physical ticket which can be collected from one of our self-service ticket vending machines or from any ticket office, using a collection code that is emailed to you. You must bring a valid bank card, even though the ticket is free, and your card will not be charged,. This is just to activate the collection process
Frequently asked questions
Eligible customers have received 2 unique codes via email. Please keep your codes handy and follow the instructions above to redeem.
Your ticket is valid for travel on one day between 1 August and 30 November 2026.
You must travel on the Northern network only. The code you have provided means you’re eligible for one day of unlimited travel on any Northern route.
No, Railcards cannot be used in conjunction with this offer.
No, tickets issued through this promotion are non-refundable and non-exchangeable.
Yes! Up to two children under 5 can travel free with each adult holding a qualifying ticket.
Please contact our Assisted Travel Support Team via Whatsapp (07779 914800) or by telephone (0800 138 5560).
No, this promotion has no cash redemption value.
Please contact our Assisted Travel Support Team via Whatsapp (07779 914800) or by telephone (0800 138 5560).
It is completely your choice who you decide to travel with, we’re excited to welcome you and a guest of your choosing!
No – this is a gesture of apology to customers who we feel may have been negatively impacted by Northern’s training processes. This gesture forms part of a package of reparations that were accepted by the Office of Rail and Road, the rail regulator, and does not replace compensation.
If you have experienced failed assistance and would like to raise a case, please contact us through one of the below methods so that we can investigate:
Phone: 0800 200 6060 (Freephone, including from mobiles)
Text Relay: 18001 0800 200 6060
WhatsApp: 07779 914800 (available 06:00 - 23:00)
Email: [email protected]
The Northern Assisted Travel Support Team are based in our contact centre and are available from 6 am to 11 pm, seven days a week. They can help with journey planning, booking assistance and any queries or questions you have at any part of your journey. You can contact them via:
WhatsApp – 07779 914800
Phone – 0800 138 5560
Terms and Conditions
Promoter: The promoter of this promotion is Northern Trains Limited (trading as Northern), registered at George Stephenson House, Toft Green, York, YO1 6JT (the “Promoter”).
Start Date: The promotion begins on 1 August 2026.
End Date: The promotion ends on 30 November 2026
Qualifying Ticket: A “Qualifying Ticket” is defined as any unlimited day travel ticket which can be shown at ticket barriers and onboard Northern trains between 1 August- 30 November.
The promotional offer is only valid for redemptions made on or before 30 November 2026.
Ticket Limit: One Qualifying Ticket per person is permitted under this promotion.
Up to two children under the age of 5 may travel free with each adult holding a Qualifying Ticket.
Terms of Redemption: All redemptions of Qualifying Tickets are subject to the Promoter’s standard terms and conditions, available at:
- Conditions of TravelRailcard Exclusion: Qualifying Tickets cannot be redeemed in conjunction with a Railcard.
Travel Restrictions: Qualifying Tickets are valid only on the date chosen by the passenger. Passengers may only travel on Northern trains.
Refunds and Exchanges: Qualifying Tickets are non-refundable and cannot be exchanged.
National Rail Conditions: Travel on Northern services is subject to the National Rail Conditions of Travel.
Right to Withdraw or Amend: The Promoter reserves the right to amend, suspend, or withdraw the promotion at any time without prior notice.
Disqualification: The Promoter reserves the right to disqualify any participant found to be abusing the promotion, acting fraudulently, or otherwise not complying with these Terms and Conditions.
Accessibility: If you require these Terms and Conditions in an alternative format, please contact our Assisted Travel Support Team on 0800 138 5560 or visit your nearest Northern booking office.
Contact Information: For any queries relating to this promotion, please contact our Assisted Travel Support Team on 0800 138 5560.
No Cash Alternative: This promotion has no cash redemption value and cannot be exchanged for cash or any other alternative.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.