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Customer Information -
Timetables are changing 15 December
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Customer Information -
Short notice cancellations
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Storm Bert 

Storm Bert has brought rainfall and high winds to the North of England, which has caused some disruption to parts of our network. 

Over the next few days we recommend you check before you travel, first by planning your journey and then checking just before you travel using our service updates page, or our check your journey box below, to see how your train is running. 

Service updates  Plan your journey

Travel advice and ticket acceptance

If your Northern train has been cancelled you can travel on other Northern trains before or after your original time (on the same route, valid all day). 

Refunds and Delay Repay 

If your train is cancelled, you can claim a full refund, (provided your ticket was purchased through Northern). More details can be found on the refunds page.

If your train is delayed you can claim a refund depending on the length of delay using the Delay Repay portal. 

Refunds  Delay Repay 

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.