Newcastle Station Information

Arrivals, departures, timetables and accessibility.

Address:

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Ticket Office:

Monday-Friday -
Saturday -
Sunday -

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Detailed station information
Ticket Machine
Yes
Penalty Fares
Applicable Operators: TransPennine Express
Left Luggage
No
Left luggage contact
Lost property contact
Toilets
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
Baby change facilities
Yes
Cycle storage
Spaces:  122
Shelter:  Yes
CTV:  Yes
Location:  Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
Additional information:  28 stands accommodating 56 cycles
Storage type:  Stands
Car Park
Long Stay Car Park
Opening times:  Monday-Sunday -
Spaces:  454
Off peak charges:  £7.50
Hourly charge:  N/A
Daily charge:  £17.00
Weekly charge:  £75.00
Monthly charge:  £277.00
3 monthly charge:  £712.00
6 monthly charge:  N/A
Annual charge:  £2130.00
Operator:  London North Eastern Railway
Website:  https://www.nationalrail.co.uk/
For a map of how to get to the car park, please click here.
Taxi rank
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Bus service
Information to plan your onward journey is available in a printable format here
Metro service
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

 
Detailed station information
Help points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Staff help
Monday-Friday -
Saturday -
Sunday -
Induction loop
Yes
Accessible ticket machines
Accessible machine are located on the main concourse 
Accessible booking office counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Ramp for train access
Yes
Accessible public telephones
Platform 3
National key toilets
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Step free access
Whole station
Step free access note
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp. 
Ticket gates
Yes
Impaired mobility set down
Yes
Wheelchairs available
Yes