Trains from Thornaby
to Whitton (London)
Book your tickets
Station Message
All toilets are out of order at Thornaby.
Thornaby facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty FaresPenalty fares apply for TP
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Facilities
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Car Park
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Seated Area
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Waiting Room
Seating is available within the booking hall, which is heated, during staffed hours.
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Station Buffet
Refreshments are available from the shop in the booking hall.
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Toilets
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
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Accessible toilets
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
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CCTV
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Toilets
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Available
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Location
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
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Accessible toilets
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/360 600 1671 -
Available
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/01895 262 122 -
Operator NameTransPennine Express
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NameStation Car Park
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Spaces60
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ChargesDaily: £3.10
Weekly: £13.50
Monthly: £46.00
Three Monthly: £120.00
Annual: £365.00 -
Number Accessible Spaces4
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Accessible Spaces Note
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Customers can purchase their car parking tickets via the APCOA Connect app or website.
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Cctv
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Bicycle Facilities
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Spaces12
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ShelteredYes
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Cctv
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Location
On the approach road opposite the ticket office
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Annotation
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
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TypeStands
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Accessibility
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Helpline
0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 05:45 to 19:45
Sun 09:15 to 17:15 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesMiddlesbrough
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Accessible toilets
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
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Step Free Access
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Whitton (London) facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Whitton ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
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TravelcardZone 5
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Penalty FaresPenalty fares apply for SW
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
Only accessible toilets are available. The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. The toilets are only available when the ticket office is open.
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Accessible toilets
The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. These toilets are only open when the ticket office is open.
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Atm Machine
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Rail replacement locations
Towards Hounslow / Feltham: High Street (B361) Bus stop 'A'
Towards Twickenham: High Street (B361) Bus Stop 'B'
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CCTV
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Toilets
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Available
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Location
Only accessible toilets are available. The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. The toilets are only available when the ticket office is open.
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Accessible toilets
The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. These toilets are only open when the ticket office is open.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
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Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Whitton.
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Information Available From StaffYes - from help point
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Customer Help Points
Help points are available on all platforms
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Ticket gates
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Bicycle Facilities
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Spaces32
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ShelteredNo
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Cctv
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Location
Booking hall entrance
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TypeStands
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Accessibility
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Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesFelthamTwickenham
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Accessible toilets
The National key toilets are located next to the Ticket Office; these toilets are operated by a radar key. These toilets are only open when the ticket office is open.
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Step Free Access
Step-free category A Station - This station has step-free access to all platforms.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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