Customer Service Apprenticeships

The focus is on skills training, developing knowledge and completing assignments alongside a detailed portfolio and group project, providing the challenge of meeting all coursework deadlines alongside a working role.

Based in Leeds or Manchester, apprentices experience a range of roles, including working in the Ticket Office and on platforms, alongside experienced members of the Northern team. Above all, Northern Customer Service apprentices gain a deep understanding and practical experience of delivering exceptional customer service.

What’s required?

• A friendly and approachable personality
• Great communication skills, especially confidence in talking to customers and people from a range of different backgrounds
• The ability to work well as part of a team
• Strong problem-solving skills
• Keenness to learn and develop
• The ability to work on your own initiative
• Passing assessments in Maths, English and ICT

What do Northern’s Customer Service Apprentices Earn?

A competitive salary and an excellent range of benefits.

What happens at the end?

And at the end of our 12-month scheme, apprentices are invited to apply for permanent roles at Northern.

Apply now