Train ticket refunds

Refunds are available under certain specified circumstances, and Northern are dedicated to making these easier than ever to claim.

How to get a refund when cancelling train tickets?

Although train providers try to ensure that services aren’t cancelled, sometimes it’s unavoidable. When this happens, you are entitled to claim a full refund from Northern, providing your ticket was purchased from us in the first place, and your request is submitted within 28 days of the expiry date.

Designed to make refunds quick and efficient, Northern are introducing NatWest’s Payit™ system.

Do you get a full refund when the train is cancelled?

If your train is cancelled, you can claim a full refund, provided your ticket was purchased through Northern.

Is a refund available for train tickets?

A refund is available if your rail provider cancels the service and you are unable to complete your journey.

Which type of ticket can you refund?

Most train tickets are refundable if the service is cancelled, including Advance, Off-peak and Anytime tickets.

Can I cancel my ticket and get a refund?

If you choose to cancel your Advance ticket, you are not entitled to a refund. You can, however, swap the time of your Advanced train ticket for another same-day Northern service. You can make the changes one day in advance and right up to 15 minutes before your original train departs.

It is easily done in just a few steps, plus swaps cost as little as £2.50!!

Visit the Train Swap website today to change your ticket.

Off-peak and Anytime tickets are refundable if you decided to cancel and travel on a different day instead. You may be subject to an admin charge in these circumstances.