Non-season ticket holders who decide not to travel should apply for a refund from the original point of sale.
Eligible season ticket holders* can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel. These claims can be made using Northern’s Delay Repay process. Forms are also available at our staffed stations.
When claiming for a day when you were unable to use your ticket due to industrial action, please ensure you input that the length of your delay as 02:00. Please note that you cannot claim for compensation in advance. Please note, customers with season tickets cannot claim compensation before the strike days.
To prevent your claim being rejected, please apply within 28 days from the date of travel.
Further details are available in our Customer Promise document.
*If you are multi-modal season ticket holder, please refer to the FAQ above.
Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise.