Non-season ticket holders who decide not to travel on 17 November are entitled to a full refund, if their origin station or destination station is on the Northern network, with no admin fee charged. This should be applied for from the original point of sale.
Customers with Northern season tickets* who decide not to travel due to strike
If you travel on a strike day and experience a delay of 30 minutes or more to your journey, you are eligible
*excludes some multi-modal season ticket holders. Please refer below.