Making it easier and faster for regular travellers to buy a ticket

 

In partnership with Transport for the North, TransPennine Express and Northern, smartcards will be rolled out across the North during 2019.

Saying goodbye to paper tickets will give you a faster and easier way to buy and renew season ticket at your convenience.

 

When will Smart ticketing be available?

Northern will be rolling out smart cards across the North in 2019, soon as your station is able to issue smartcards, you will be offered one in place of your paper ticket.

 

Using your Smart Season Ticket

Once you have picked up your card and it’s loaded with a season ticket, just board your train as usual. A conductor will scan and check your ticket.

 


You can renew your Smart Season Ticket at any time at your local ticket office.

 

Frequently asked questions 

What is a Smartcard?  

It is a plastic card with a microchip embedded in it for storing tickets.

How does a Smartcard work?

The ticket on your card can be read by conductors and station staff as well as ticket vending machines and barriers.

What are the benefits of using a Smartcard?

They are convenient, last longer and will soon be easy to top-up online.

Does the Smartcard replace my existing photocard?

Whilst you do not need a photocard to accompany your season ticket, you may be asked for another form of identification to validate you smartcard. 

 

Can I get a Child (Under 16) ticket on a Smartcard? 

Smartcards are currently available for Adult weekly, monthly and annual seasion tickets only.

How do I get a Smartcard?

Smartcards are being rolled out across the Northern networking during 2019. You can get a smartcard from a ticket office. When smartcards become available at your station you will be offered one instead of a paper ticket.

Can I still get a Smartcard if I don't have access to the website? 

Yes, at the ticket office.

Smart media – What information will customers provide when acquiring smart media?

Title, Forename, Surname, Address, email address, contact phone number.

Do I have to pay for a Smartcard?

No

 

Which tickets can I buy for my Smartcard?

Smartcards are currently available for weekly, monthly and annual season tickets only.

 

Can I use my railcard discount when I buy tickets to load onto the Smartcard?

Not at the moment as the cards are limited to season tickets only.

How long do I have to wait after registering before requesting a paper transfer?

At the moment paper tickets cannot be transferred to smartcard.

How do I buy and load a ticket onto my Smartcard?

At the moment tickets can only be loaded at ticket offices.

Where can I purchase my smart season ticket in person?

Smartcards are being rolled out across the Northern networking during 2019. When smartcards become available at your station you will be offered one instead of a paper ticket. 

Do I need a new Smartcard when my ticket expires?

No. but you do need to add another season ticket to travel

Can I transfer my paper Season ticket to my Smartcard?

No.

 

Where can I use my Smartcard?

Smartcards are being rolled out across the Northern networking during 2019. When smartcards become available at your station you will be offered one instead of a paper ticket.

Which services can I use my Smartcard on?

You can use your smart card on any valid route that you have purchased and loaded a season ticket for.

Can more than one person travel using the same Smartcard?

No.  The ticket loaded on the card comes under the same regulations as paper tickets.  Tickets are not transferrable.

How will my Smart Card be inspected during the journey?

The conductor can scan your card to check it holds a valid ticket for the journey.

Can I get off somewhere, then catch a later train to complete my journey using my Smartcard?

No. Break of Journey is not available on Smart at present.

Ticket usage – How will tickets be activated and validated?

Cards are valid for travel as soon as a ticket is loaded.

 

How do I get a replacement Smartcard if it is lost or stolen? 

A dedicated telephone customer helpline is available for queries and to report lost cards. 0333 2220127.  

How do I change my personal details?

To change your personal details please go to the ticket office.

Customer support – How will customers be supported in inadvertent fraud scenarios?

If a card is lost or stolen, it needs to be reported to the ticket office or the dedicated support line who will arrange for the card to be disabled. This must be reported to enable a refund.

How do I change or get a refund on a Smart ticket?

For tickets bought at the ticket office, return to the ticket office.

Can I claim under the Delay Repay scheme?

Yes.  Your rights under delay repay are exactly the same.

Customer personal information – What information will you collect and share about me? 

Full details on Northern's Privacy Policy can be found here: https://www.northernrailway.co.uk/legal/privacy-policy

Customer personal information - How will data about my actual journey be collected and used? What say do I have over that?

We study overall journey data to help improve service.  We will not study individuals.  All journey data is anonymised.