Trains from Peterborough
to Hartlepool
From £62.70

03457 225 225 or 18001 03457 225 225 (Text relay service)

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Outside station plus we can book by phone

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

0800 138 5560 text relay 18001 0800 138 5560

Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed

• Category A Station

There are lifts to all platforms

To find our more about travelling around this station, please see the 360 map click here