Trains from Hartlepool
to Nth Destination
Book your tickets
Hartlepool facilities
- Ticket office
- Ticket OfficeYes
- Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes - Ticket MachineYes
- Smartcard IssuedYes
- Smartcard TopupYes
- Smartcard ValidatorNo
- Smartcard Comments
More information at www.northernrailway.co.uk/smart
- Penalty FaresTrain Operator: NT
Url: https://www.northernrailway.co.uk/about-us/playfare
- Facilities
- Car ParkYes
- Seated AreaYes
- Station BuffetYes
Cafe and Craft Ale bar, both within station vacinity
- Toilets
These toilets are available during ticket office opening hours using a RADAR Key
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Baby ChangeYes
Inside booking hall
- TelephonesNo
- Wi Fi
- Rail replacement locations
Replacement transport will pick up/drop off at the station front.
- CCTVYes
- Toilets
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Staffing and customer services
- Staffing LevelFull time
- Lost propertyYes
- Contact Details
Url: https://www.nationalrail.co.uk/08002006060 - Open
Open 0700-2200 7 days per week
- Information Available From StaffYes - from help point
Yes - from ticket office - Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
- Passenger Information SystemsDeparture Screens
Announcements - Customer Help PointsYes
Help points are outside the lifts on the platform and concourse lift entrances
- Ticket gatesYes
- Parking
- Contact Details
Email Address: enquiries@northernrailway.co.uk
Url: https://www.nationalrail.co.uk/0800 200 6060 - Operator NameLocal Council - 70 spaces
- NameStation Car Park - Operated by Hartlepool Council
- Spaces125
- ChargesDaily: £0.00
Note:Information as at 22/05/25 taken from the Hartlepool Council site
User 1 - 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 - 24hrs £5 .70 (up to 7x24hrs)
- Number Accessible Spaces7
- Accessible Spaces Note
For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council
- Accessible Car Park EquipmentYes
- Accessible Car Park Equipment Note
This station is not operated by Northern Trains
- CctvNo
- Bicycle Facilities
- Spaces8
- ShelteredYes
- CctvYes
- Location
Cycle Hoops are under the platform canapy on platform 2
- TypeStands
- Accessibility
- Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ - Helpline opening hoursMon-Sun 24h
- Staff Help Available
Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
- Staff help available opening hoursMon-Sat 07:00 to 19:00
- Induction LoopYes
- Accessible Ticket MachinesYes
- Height Adjusted Ticket Office CounterNo
staff will come out of the office to assist
- Ramp For Train AccessYes
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Step Free Access
- Category A Station
There are lifts to all platforms
To find our more about travelling around this station, please see the 360 map click here
- Ticket GatesYes
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
- Impaired Mobility Set DownYes
Step free access from car park to station entrance
- Wheelchairs AvailableNo
Nth Destination facilities
- Ticket office
- Ticket OfficeNo
- Prepurchase CollectionNo
- Ticket MachineNo
- Oyster Pre PayNo
- Oyster ValidatorNo
- Smartcard IssuedNo
- Smartcard ValidatorNo
- Facilities
- Car ParkYes
- First Class LoungeNo
- Seated AreaNo
- Waiting RoomNo
- TrolleysNo
- Station BuffetNo
- ToiletsNo
- Baby ChangeNo
- TelephonesNo
- Wi FiNo
- Web KioskNo
- Post BoxNo
- Tourist Information OfficeNo
- Atm MachineNo
- Bureau De ChangeNo
- ShopsNo
- Rail replacement locations-
- Staffing and customer services
- Lost propertyYes
- AvailableNo
- Ticket gatesNo
- Parking
- Contact Details
- Spaces0
