Trains from Edge Hill
to Custom House (Elizabeth line)
Book your tickets
Edge Hill facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
none but passengers can shelter within the station building
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off on Tunnel Road. (Station side for Warrington, opposite for Liverpool).
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Located on all platforms. Links for current train running and for emergencies.
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Ticket gates
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces1
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ChargesFree
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Number Accessible Spaces1
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 05:14 to 00:20
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
Ticket office staff make every effort to provide the assistance that disabled passengers require.
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
Category C Station
Access to the station is via a hundred metre cobbled street slope or uneven pavement down to the ticket office.
Platform 1 - has level access for train to Manchester Victoria, St Helens, Wigan, Preston and Warrington Bank Quay.
Platform 2 - has level access for trains to Liverpool from Crewe/ Manchester Airport via Newton-le-Willows
Platform 3 - down 20 steps to level under-pass and then up 20 steps to the platform for trains to Warrington Central and Manchester Piccadilly.
Platform 4 - down 20 steps to level under-pass and then up 20 steps to the platform for trains to Liverpool from Manchester Oxford Road via Warrington (Stations)
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
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Wheelchairs Available
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Custom House (Elizabeth line) facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards can only be purchased from ticket machines.
Zone 3
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Traveling with Contactless is available
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TravelcardZone 3
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Penalty FaresPenalty fares apply for XR
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Facilities
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Car Park
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Seated Area
Covered seating available on platform A & B
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Waiting Room
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Station Buffet
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Toilets
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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CCTV
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Toilets
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Available
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Location
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
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Accessible toilets
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point -
Information Services Open
Station staffed from first train until last
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Location
Located next to Bus Stop D on Victoria Dock Road / Custom House Station
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Annotation
Note that these are Council-owned cycle stands, located outside the front of the station.
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TypeStands
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
An accessible ticket machine is located within the stations entrance.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Staff ramp assistance is always available if required.
- Accessible seating is available on platforms A and B.
- Wheelchairs available from first to last train.
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Ticket Gates
Ticket gates are staffed from first to last train.
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Impaired Mobility Set Down
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Wheelchairs Available
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