Northern has today announced its outline timetable for train services that will run during RMT industrial action on Friday 28 April.

Northern expects to run more than 40 per cent of its normal timetable, and more than 300 additional rail replacement buses, to help keep the north of England on the move.  All services are expected to be extremely busy, with industrial action taking place on the Friday before the bank holiday weekend and the first day of the Tour de Yorkshire cycle event.

Customers are advised to give themselves extra time to travel and consider whether their journeys are necessary.

Sharon Keith, Regional Director for Northern, said: “In advance of launching our full timetable via our website on Monday 24 April, we can now share the 55 routes that we will cover next Friday.

“To keep as many people on the move as possible, we are targeting available trains on our busiest routes and at peak times. The majority of trains will run between 7am and 7pm, with rail replacement buses on some routes where we unable to run trains.  Customers need to plan carefully as services will start to wind down from late afternoon.”

“To support day one of the Tour de Yorkshire, where possible, we are adding carriages to the services we are able to operate around Middlesbrough, Whitby and Bridlington.

“Northern customers will also be able to use their rail tickets on Arriva Bus services, including Yorkshire Tiger, on 28 April for journeys they would otherwise have made by rail.”

Routes

The 55 routes where Northern will operate train or replacement bus services are:

  • Alnmouth to Newcastle
  • Appleby to Carlisle
  • Barnsley to Huddersfield
  • Barrow to Lancaster
  • Barrow to Workington
  • Blackburn and Bolton to Manchester Victoria
  • Blackburn to Todmorden and Hebden Bridge
  • Blackpool North to Burnley Central
  • Blackpool North to Manchester Airport
  • Bradford Forster Square to Ilkley
  • Burnley Central to Colne
  • Carlisle to Newcastle Line
  • Chester to Altrincham
  • Cleethorpes to Barton-on-Humber
  • Clitheroe to Blackburn
  • Darlington to Middlesbrough
  • Leeds to Bradford Forster Square
  • Leeds to Carlisle
  • Leeds to Castleford
  • Leeds to Doncaster
  • Leeds to Hebden Bridge via Bradford Interchange
  • Leeds to Rochdale via Brighouse
  • Leeds to Huddersfield
  • Leeds to Ilkley
  • Leeds to Selby
  • Leeds to Sheffield
  • Leeds to Skipton
  • Leeds to York via Harrogate
  • Lincoln to Retford
  • Liverpool Lime Street to Manchester Oxford Road via Newton Le Willows
  • Liverpool Lime Street to Wigan North Western
  • Manchester Piccadilly to Alderley Edge
  • Manchester Airport to Manchester Piccadilly
  • Manchester Piccadilly to Buxton
  • Manchester Piccadilly to Hadfield
  • Manchester Piccadilly to Macclesfield
  • Manchester Piccadilly to New Mills Central
  • Manchester Victoria to Greenfield
  • Manchester Victoria to Rochdale and Todmorden
  • Manchester Victoria to Wigan Wallgate
  • Middlesbrough to Whitby
  • Nunthorpe and Middlesbrough to Newcastle
  • Oxenholme to Windermere
  • Preston to Ormskirk
  • Scarborough to Hull
  • Settle to Lancaster
  • Sheffield to Hull
  • Sheffield to Nottingham
  • Sheffield to Retford Low Level
  • Skipton to Bradford Forster Square
  • Southport to Wigan Wallgate
  • Stockport to Altrincham
  • Warrington Central to Manchester Oxford Road
  • Workington to Carlisle
  • York to Halifax via Bradford Interchange

Revised timetables and supporting information will be made available on Monday 24 April on Northern’s website at northernrailway.co.uk/industrialaction. Timetable information is expected to be available in industry systems such as National Rail Enquiries on Tuesday 25 April.

Frequently Asked Questions


I already have a tickets to travel on 28 April – a season ticket or other existing ticket.  Can I use it on a service provided by another train operator on 28 April?

Most tickets, except Advance Purchase tickets, enable you to travel on other operator’s trains on your chosen route, whatever the day of your journey. However, please be aware that on 28 April all trains operating on the same routes as Northern are expected to be very busy.

Please note Northern tickets will not be accepted on Manchester Metrolink services. 

 

What if I have a Northern Advance Purchase ticket to travel on 28 April?

Customers with Advance Purchase ticket (your ticket will say “AP Northern only”) have a number of options:

  • You can travel on any available Northern service on your chosen route, but please be aware that the services are expected to be very busy
  • You can use your ticket on Northern trains on either Thursday 27 April or Saturday 29 April.  Customers are advised to travel as close to their original booked train times as possible.
  • You can use a Northern Advance purchase ticket dated for Friday 28 April with the following operators:
    • Cross Country
    • East Midlands Trains
    • TransPennine Express
    • Hull Trains
    • South West Trains
    • Virgin Trains East Coast
    • Virgin Trains West Coast

If you decide not to travel on 28 April due to the strike, you are entitled to a full refund, without any admin charge. Refunds should be applied for at the original point of sale.

If you have an Advance Purchase ticket with a Northern origin or destination station, where Northern offers the connection to or from another train operator’s service (for example if you are using a Northern service to connect to a long distance service to London), the following train operators will allow you to travel on their services on either Thursday 27 April or Saturday 29 April:

  • Cross Country
  • TransPennine Express
  • Gatwick Express
  • Great Northern
  • Great Western Railway
  • Hull Trains
  • London Midland
  • ScotRail
  • Thameslink
  • Virgin Trains East Coast
  • Virgin Trains West Coast

You will not need to change your ticket, but are advised to travel as close as possible to the original booked train times on other operator’s services.

East Midlands Trains will accept Northern Advance tickets on Friday 28 April only (will not be accepted on Thursday 27 April or Saturday 29 April) where these have connections to  / from the Northern network. Customers must travel as near to the booked train as possible.

 

What about other tickets with Northern origin or destination (except Advance Purchase tickets or Season tickets)?

Customers with any other tickets, such as Off-Peak Day Returns for 28 April, will need to exchange their tickets, without any admin charge. This should be applied for at the original point of sale.

Customers who decide not to travel on 28 April 2017 are entitled to a full refund if their origin station or destination station is on the Northern network, with no admin fee charged. This should be applied for from the original point of sale.

 

How will you compensate me for disruption to my ‘regular’ journey?

We have published an alternative timetable to try and get you to where you need to be on 28 April. Customers who have purchased a ticket but decide not to travel will be eligible for a refund. Season ticket holders can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel.

If you do travel and experience a delay to your journey on our alternative timetable we will offer you Delay Repay as normal.

Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to:

Freepost NORTHERN RAILWAY

 

What about season ticket holders with multi-modal tickets issued on behalf of a PTE?

Customers holding multi-modal season tickets issued on behalf of a PTE i.e. Merseytravel Trio / RailPass, TfGM Countycard, Metro (WYPTE) Mcard / Metrocard and Travel South Yorkshire (SYPTE) SY Connect+ / Travelmaster Gold etc are NOT entitled to claim for compensation via Delay Repay.

 

What about season ticket holders excluding multi-modal tickets issued on behalf of a PTE?

Customers with season tickets who decide not to travel on 28 April 2017 due to the strike are offered a compensation payment via the Northern Delay Repay scheme. Compensation will be calculated against the proportional daily cost of the price of the ticket. This includes TfGM Traincard and SY RailMaster.

Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to:

Freepost NORTHERN RAILWAY

 

Are season ticket holders entitled to a refund if they don’t travel on 28 April?

Customers with season tickets who decide not to travel due to the strike, will be compensated by our Delay Repay scheme. This is the easiest way to provide you with compensation for being unable to travel and will be calculated by the proportional daily cost of the price of your ticket.

The quickest way for you to receive any compensation you are due is to apply using the online claim form. When claiming for a day when you were unable to use your ticket due to industrial action please ensure you input that the length of your delay as 02:00.

Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to:

Freepost NORTHERN RAILWAY

 

How do I claim Delay Repay compensation on a strike day? 

Exactly the same as any other day – if the journey you are making is delayed and you arrive more than 30 minutes late to your final destination, you will be able to claim compensation under our Delay Repay policy.

This includes those journeys, made on an industrial action day, where you have travelled with another operator using your Northern ticket.

Please note that you cannot claim for compensation in advance. To prevent your claim being rejected, please apply within 28 days from the date of travel.

If your train is not running then we will refund your ticket. This should be applied for at the point of sale. Further details are available in our Customer Promise document.

Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise.

 

How Delay Repay works for Season ticket holders (including weekly tickets):

If you travel and your journey is delayed by 30 minutes or more you will be eligible for compensation under our Delay Repay policy.

Customers with season tickets who decide not to travel due to the strike, will also be compensated via our Delay Repay scheme. This is the easiest way to provide you with compensation for being unable to travel and will be calculated by the proportional daily cost of the price of the ticket.

The quickest way for you to receive any compensation you are due is to apply using the online claim form. 

Claims for compensation can be made through here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to:

Freepost NORTHERN RAILWAY

 

How Delay Repay works for all other ticket holders (singles and returns):

If you are on a route with no service and are unable to travel please apply for a refund from the point of purchase.

If you travel and your journey is delayed by 30 minutes or more we will provide you with compensation in line with our Delay Repay policy.

The quickest way for you to receive any compensation you are due is to apply using the online claim form.

 

Will you compensate me if I decide not to travel?

Customers with tickets who decide not to travel on 28 April 2017 are entitled to a full refund if their origin station or destination station is on the Northern network. Customers with tickets who decide not to travel on 28 April 2017 are entitled to a full refund if their origin station or destination station is on the Northern network, with no admin fee charged. Refunds should be applied for from the original point of sale, Season Ticket holders should apply for compensation for the proportional daily cost of the Season Ticket via our Delay Repay policy.

 

How long do I have to claim a refund that is not delay repay? Is there a time limit?

Refunds should be applied for within 28 days of the date of sale and directed to the original point of purchase.

 

What if I can’t return to where I purchased my ticket to claim the refund?

If you purchased your ticket online, details of how to claim a refund will be available on the website. If you purchased at a station that you are not able to return to then you can apply via the Customer Relations team of the Train Operator that manages the station. Full details of stations and relevant Train Operators is available on National Rail Enquiries.

 

What if I choose to start my journey at a different station to that on my ticket?

Another line of route would generally mean a separate ticket is required. If the station you start your journey from is normally en route then no extra charge would be made.

 

Will there be any changes to Passenger Assist on strike day?

No.  Anyone who requires the Passenger Assist services should book as they would usually, by calling our Assisted Travel Team on 0800 138 5560 or by booking via the Travel Assistance Form available here.

 

Will you be providing compensation for any other costs I incur as a result of the strike?

Unfortunately this is not possible.  If you do need to travel on Friday, please look at our available train and replacement bus service options available on this webpage.

 

Will any train services be running?

We will operate around 40% of our usual number of weekday services. Please note that services will generally not start before 7am, with services winding down between 5pm and 7pm – please check before you travel.

 

How long will the strike last?

It is a 24 hour strike, beginning from 00:01hrs on Friday 28 April to 23:59hrs on Friday 28 April.

 

How have you decided to run the trains that are available on Friday 28 April?

Northern is doing everything it can to keep people on the move during the strike action planned for 28 April.

We will provide a limited number of train services. The services we will provide are based on the availability and location of Northern employees who are trained conductors. Wherever possible, we are also focusing services on our busiest routes into major towns and cities.

 

Will the strike impact services on Saturday 29 April?

We don’t expect services to be impacted on 29 April. We will update if this is not the case.

 

Who can I contact for more information?

We will keep this page updated with the latest travel information for 28 April.

You can get real time journey updates to your mobile by visiting journey check or by tweeting @northernassist.

If you need further assistance when travelling with Northern please contact our Customer Experience Centre on 0800 200 6060.

 

How can I find out if my journey will be affected?

All of the services we will run are included in the timetables that you can find at the top of this page. Closer to 28 April, information on the services that Northern will operate will be found at online train sites such as National Rail Enquiries, Trainline and on Northern’s own website.

Will Northern be running replacement bus services?

We will be running some rail replacement bus services, to complement the train service that we can run on the day. These timetables are available above and display a bus icon next to them.

 

If I need to get a rail replacement bus will I need to pay?

All tickets will be honoured on Northern's rail replacement buses. For information on existing local bus services, please see the next FAQ.

 

Arriva buses - can I use my Northern ticket?

As you know we are part of Arriva. Because of this, Northern customers will be able to use their rail tickets on Arriva Bus services (including Yorkshire Tiger) on 28 April to make journeys they would otherwise have made by rail.


To find out more about Arriva Bus timetables, please use the Arriva Bus Journey Planner. You can also download the Arriva Bus Journey planning app from all major app providers.

What about existing local bus services?

If we are unable to provide you with a train service or a replacement bus, there are existing local bus services that you may be able to use.

 

If I use another bus operator’s service, can I claim my fare back?

Unfortunately this is not possible. If you have a travel card, such as the Metro Card, you may be able to use this on bus services – check the terms and conditions of your ticket.

 

Where can I get further information about bus services?

Traveline provide routes and times for all forms of travel in the UK.

Disclaimer: Whilst every care has been taken to ensure the accuracy of the information in the timetables, we can accept no liability for any inaccuracies, and reserve the right to change information without further notice. Customers are advised to always check before they travel at Journey Check. 
  For information on pick-up/drop-off points for our rail replacement buses, please see the Useful Information Poster at every station entrance. Unfortunately we are unable to carry dogs, non-folding prams, pushchairs, bicycles or wheelchairs on our rail replacement bus services.