Frequently Asked Questions

Accessibility

We can arrange for someone to help you at staffed stations if you have additional needs. Please call Passenger Assistance on 0800 138 5560 or use our online form for advice and to book assistance. The service is free of charge, but we do ask for 24 hours notice to confirm the arrangements with station staff. You can also check the access and facilities at any station.

Request Assistance

For safety reasons we can't take any mobility scooters on our trains unless they are able to be folded down before you board, and carried on like luggage. Please ask platform staff for assistance if you need help when boarding the train with your mobility scooter.

Request Assistance

Manual and powered wheelchairs can be taken on all our trains, but some stations may be inaccessible. Please call Passenger Assistance on 0800 138 5560 or use our online form for advice on alternative arrangements and to book assistance. You can also check the access at any station.

Request Assistance