Delay Repay

You will need to submit your claim to us within 28 days of the date of travel.

Customers can claim compensation online here https://delayrepay.northernrailway.co.uk, Alternatively, you can collect a paper form from one of our stations or download it here and post it to us at Freepost Northernrailway.

Customer completing our online claim form can choose from the following payment methods:

• BAC’s payment to a UK bank account
• A payment to UK Debit or Credit card
• A Natwest PayIt Payment
• Rail Travel Vouchers
• A Complimentary ticket (Valid on Northern services only)
• A Cashable Voucher (Redeemable at a Northern ticket up to the value of £50.00)
• Donate the compensation to our chosen charity the Samaritans.

In order to process a claim, we require the following details:

• Full names and address
• The date and time of travel, including the full journey information (Please ensure you provide the full journey details and not just the leg of the journey where you suffered a delay.
•  Images of all the tickets used to travel attached to the claim or your Smartcard number (If exiting a station with a ticket barrier please retain your ticket and ask the barrier attendant to allow you through)
• Your chosen compensation method
• The length of the delay you encountered.

Please note we can only offer compensation to customers, if the Northern service was the initial cause of the delay. Compensation should be claimed from the train operator that caused the initial delay to your journey.

Once you have submitted your claim you will receive an email with your claim reference number, we aim to review all claims submitted within 5 working days and we will email you again if we require more information to process your claim.