Delay Repay
Delay Repay
We aim to deliver the best possible service for our customers. Unfortunately, delays do happen from time to time. If you’ve experienced a delay on your journey, you may be entitled to a refund.
Our Delay Repay scheme provides compensation to customers who arrive at their destination station 15 minutes or more later than they should have done because a Northern train was delayed or cancelled.
For more information about Delay Repay and how much compensation you can receive, visit our dedicated page.
Claim a refund
To claim a refund, simply follow the steps outlined on our Request a Refund page.