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Delay Repay

We aim to deliver the best possible service for our customers. Unfortunately, delays do happen from time to time. If you’ve experienced a delay on your journey, you may be entitled to a refund.

Our Delay Repay scheme provides compensation to customers who arrive at their destination station 15 minutes or more later than they should have done because a Northern train was delayed or cancelled.

For more information about Delay Repay and how much compensation you can receive, visit our dedicated page.

Claim a refund

To claim a refund, simply follow the steps outlined on our Request a Refund page.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.