Delay Repay

You can either:

• Submit your claim online
• Collect a paper form from one of our stations
• Or download a form  and post it to us at Freepost Northenrailway.

Remember, you will need to submit your claim to us within 28 days of the date of travel.

When completing your online claim form you can choose from the following payment methods:

• BAC’s payment to a UK bank account
• A payment to UK Debit or Credit card
• A Natwest PayIt Payment
• Rail Travel Vouchers
• A Complimentary ticket (Valid on Northern services only)
• A Cashable Voucher (Redeemable at a Northern ticket up to the value of £50.00)
• Donate the compensation to our chosen charity the Samaritans.

To process your claim, you will need the following details:

• Full name and address
• Date and time of travel
• Full journey information - be sure to include your full journey, not only the affected part
• Pictures of all the tickets used to travel or your Smartcard number. (If you’re exiting through a ticket barrier, please ask the attendant to help you through, so you can retain your ticket)
• Your chosen payment method
• Length of delay you experienced

Once you have submitted your claim you will receive an email with your claim reference number. We aim to review all claims submitted within 5 working days. We will email you again if we require more information to process your claim.

Please note: we can only offer compensation if a Northern service caused the initial delay. If another train operator was responsible, you’ll need to claim with them directly.