We audit all of our trains multiple times a month and assess them against a list of criteria. You can view the score for each train here.
The different areas are broken down:
- Ambience - the standard and quality of the surroundings such as lighting and seating.
- Cleanliness - the amount of litter or graffiti present.
- Information - the standard of customer information available.
You can choose to filter a report by date and other factors by selecting this button.
If something in the report is underlined in blue it means you can select it to get a further level of data and detail.