Stations results for Sunday 2nd February to Saturday 29th February 2020           Period Period Period Period Period Period Period Period Period Period Period Period Period Total         01 02 03 04 05 06 07 08 09 10 11 12 13     Service Quality Area (benchmark) Service Quality Indicator Weight                               Ambience (89%) Lighting - Working 10.00 8.95 8.46 9.33 8.77 8.10 9.38 8.45 9.59 9.57 9.87 9.32 9.29   9.17   Lighting - Clean and in Good...

Northern Trains Limited is classed as a public authority and therefore subject to the Freedom of Information Act (2000) and the provisions of the Environmental Information Regulations (2004).  This means that you have a right to recorded information that we hold.  Anyone can request information – there are no restrictions on your age, nationality or where you live.  While we may on occasion refuse to...

Northern Trains Limited is owned by DfT OLR Holdings Limited (DOHL), which took on the operation of Northern rail services on 1 March 2020. DOHL is led by the same team that successfully managed the transfer of Virgin Trains East Coast into public ownership to become LNER in 2018. It was established by the UK Government’s Department for Transport to fulfil the Secretary of State for Transport’s...

Our commitment to quality

We want to provide a quality product that you our customers should receive each and every day. To do this we audit our trains and stations through the eyes of our customers. We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say are important to them. Stations results - last updated...

Resources for schools and education

Schools & Education - Awareness & Engagement Resources We have developed a fun and interactive resource for schools in partnership with Community Rail Lancashire to educate and engage school children in the following areas Safety awareness Environmental impacts of all travel and the benefits of rail travel Exploring the UK by rail – geographical and cultural If you would like access this...

Our Meet the Manager events are your opportunity to come and discuss your concerns about the train service we provide you and to hear about the investment and improvements we are making to give you an improved travel experience. Members of our management team will be on stations across the network and we will publish the dates here when they are confirmed.

On Time Measures From April 2019 we are publishing additional punctuality performance measures. Data showing performance nationally can be seen on the RDG website at http://www.raildeliverygroup.com/punctuality   View On Time measures from 18 October to 14 November 2020 (5kb, pdf)   View On Time measures from 20 September to 17 October 2020 (4.9kb, pdf)   View On Time measures from 23 August to 19...

Promoting Your Business  A great opportunity to reach a massive audience on the Northern network - from daily business commuters to shoppers, leisure travellers and students.

Running train services across the north of England means that we serve hundreds of different communities every day. Each one is different and unique and we celebrate their diversity. We work hard to make sure we’re part of them so we can understand their needs and give something back.

We do this in many different ways but one example is our support of community rail and the activities these groups undertake. Often this is about promoting lines or stations and encouraging people to travel but increasingly groups are looking beyond the railway boundary supporting a wide range of community based projects including community art schemes, sustainable produce, creating community hubs, working with those affected by mental or other health issues and tackling social isolation. In summary, recognising that the railway has a role to play in making our region a better place to live and work for everyone.

 

Page: