Performance - Passenger Charter Commitment

In the franchise operating prior to 1 April 2016 these were the performance results:

PPM (Public Performance Measure) was 93.12% and MAA (Moving Annual Average) as 90.69%

  View performance statistics for 3 February 2019 to 2 March 2019 (707kb, pdf)

  View performance statistics for 6 January 2019 to 2 February 2019 (707kb, pdf)

NRPS Scores for train operators are produced twice yearly. The results from the previous franchise can be viewed and compared here.