Social Value

Understanding our current impact is crucial for shaping our future decisions and increasing the social value we bring to customers, colleagues and communities. To get a clear picture of this impact, we look at how we’ve invested our resources and the resulting social, economic, and environmental outcomes.  ​

​We operate on a huge geographical network and, as such, the challenges faced by the communities we serve are diverse and require us to respond in a targeted and considered way in order to truly meet those differing needs. ​

​Our goal is to grow our impact, using every opportunity available to us in order to make the most meaningful and sustainable impact we can in the North.

Social Value Report​

​Our Social Value Report gives a detailed explanation of Northern’s socio-economic impact across our business. We’ve written this report with input from our colleagues and stakeholders who have helped us to understand what we’re doing now, where our strengths lie and how best we can move forward and grow our impact. Our social value has been measured using the Rail Safety and Standards Board’s online Rail Social Value Tool. 

To read more, download our 2024-25 Social Value Report below.