JourneyCheck gives you real-time updates on any disruption or issues affecting your route or train.
- a summary of any train service problems
- detailed messages about any service disruption
- station departure boards.
You can also personalise information and save your ‘preferred routes’.
We’re always looking to improve the quality of information we provide, particularly when things aren’t running as smoothly as we would like. We hope you find JourneyCheck useful, if you do have any feedback for us please don’t hesitate to get in touch.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Passenger Information during Disruption (PIDD) aims to help Railway Undertakings address these issues in a broadly consistent manner.