Trains from Scarborough Train Station
to Shanklin
Book your tickets
Scarborough Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty FaresPenalty fares apply for TP
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Facilities
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Car Park
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Seated Area
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Waiting Room
A heated waiting room is located on the station concourse.
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Station Buffet
Refreshments are available from the coffee shop on the station concourse.
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Toilets
The toilets are located on Platform 3.
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Accessible toilets
The accessible toilets are located on Platform 3, these toilets are operated by a radar key.
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Baby Change
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Telephones
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Wi Fi
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Shops
There is a shop located on the station concourse.
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Rail replacement locations
Pick up/drop off at the service bus stops on the main road outside the station.
For more information, please see here.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 3.
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Accessible toilets
The accessible toilets are located on Platform 3, these toilets are operated by a radar key.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/354 600 1671 -
Available
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/01895 262 122 -
Operator NameTransPennine Express
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NameStation Car Park
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Spaces84
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ChargesDaily: £4.20
Weekly: £19.50
Monthly: £63.00
Three Monthly: £157.00
Annual: £495.00
Saturday: £4.20
Sunday: £4.20 -
Number Accessible Spaces7
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Accessible Spaces Note
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Customers can purchase their car parking tickets via the APCOA Connect app or website.
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Cctv
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Bicycle Facilities
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Spaces26
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ShelteredYes
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Cctv
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Location
Platform 3
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TypeStands
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Accessibility
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Helpline
0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 06:15 to 23:35
Sun 08:00 to 23:00 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
The accessible toilets are located on Platform 3, these toilets are operated by a radar key.
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Step Free Access
This station is category A. Level access is provided from the station entrance to all platforms. This station is staffed for all services.There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that this station has no tactile paving on the platform edge.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Shanklin facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Shanklin ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
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Penalty FaresPenalty fares apply for IL
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
Toilets located in the Ticket Office.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Shops
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Rail replacement locations
During planned engineering work and unplanned disruption, rail replacement buses will leave from the station forecourt.
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CCTV
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Toilets
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Available
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Location
Toilets located in the Ticket Office.
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Information Available From StaffYes - from help point
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Customer Help Points
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Ticket gates
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Parking
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NameShanklin Car Park
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Spaces50
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ChargesOff-peak: £1.20
Per Hour: £1.00
Daily: £1.80
Weekly: £7.10
Monthly: £25.90
Three Monthly: £77.70
Annual: £259.00
Saturday: £1.20
Sunday: £1.20
Note:Ring Go Code 2062.
Hourly rate available from 1200 from Ring Go O N L Y.
Bank Holiday £1.20.
Off- Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £3.60.
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Number Accessible Spaces0
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Accessible Spaces Note
Parking is chargeable for all vehicles.
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces10
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ShelteredYes
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Cctv
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Location
car park
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Annotation
Covered cycle racks are located at the front of the station.
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TypeRacks
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Accessibility
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Helpline
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Step-free access category A.
Level access to platform via Booking Hall or side gate.
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Ticket Gates
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Impaired Mobility Set Down
At front of station
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Wheelchairs Available
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