Trains from Nottingham Train Station
to Cardiff Queen Street
Book your tickets
Nottingham Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Collect and top your Smartcard at this location
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Penalty FaresPenalty fares apply for EM
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Facilities
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Car Park
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First Class Lounge
Located
Between Platform 4/5 - Currently Closed.
Tickets Accepted
All First Class ticket holders
Facilities
All First Class ticket holders
Refreshments
Complimentary tea and coffee & newspapers
Wi-Fi
Yes
Showers
No
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Seated Area
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Waiting Room
There is an Assisted Travel Lounge located at the front of the train stations, once you pass through the barriers. Heating waiting rooms on all platforms except platform 7, along with sheltered platform waiting areas with accessible seating (all platforms).
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Trolleys
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Station Buffet
Cafes and vending machines.
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Toilets
The toilets are located on the Southern Concourse, Platform 1/3 and Platform 5/6. The National key toilets are located on the Southern Concourse, Platform 1/3 and Platform 5/6; these toilets are operated by a radar key. Toilet opening times:
- Monday to Friday: 06:00 to 20:00
- Saturday: 06:00 to 20:00
- Sunday: 07:15 to 20:00
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Accessible toilets
The National key toilets are located on the Southern Concourse, Platform 1/3 & Platform 5/6; these toilets are operated by a radar key.
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Shops
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Rail replacement locations
Rail replacement buses will pick up and drop off from Carrington Street, at the front of the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on the Southern Concourse, Platform 1/3 and Platform 5/6. The National key toilets are located on the Southern Concourse, Platform 1/3 and Platform 5/6; these toilets are operated by a radar key. Toilet opening times:
- Monday to Friday: 06:00 to 20:00
- Saturday: 06:00 to 20:00
- Sunday: 07:15 to 20:00
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Accessible toilets
The National key toilets are located on the Southern Concourse, Platform 1/3 & Platform 5/6; these toilets are operated by a radar key.
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 125678 -
Available
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Operator NameEast Midlands Railway lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
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Information Available From StaffYes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
£3.00 Evening car park fare is available from 1800 until 0230.
Url: https://www.nationalrail.co.uk/ -
NameStation Car Park
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Spaces957
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ChargesDaily: £9.50
Weekly: £29.00
Monthly: £95.00
Three Monthly: £257.00
Annual: £950.00
Saturday: £5.00
Sunday: £5.00
Note:£3.00 Evening car park fare is available from 1800 until 0230.
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Number Accessible Spaces45
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces140
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ShelteredYes
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Cctv
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Location
Cycle hub located on ground floor of multi-storey car park on Queens Road.
Additional stands in secure compound adjacent to Platform 1 on Station Road.
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Annotation
Cycle hub open 24 hours. Changing facilities and toilet available. Cycle repairs available at Russell's Bicycle Shed.
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TypeCompounds
Stands
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Accessibility
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Helpline
08000 11 33 23
https://www.nationalrail.co.uk/ -
Staff Help Available
Passenger Assistance meeting point is located in the concourse or at the ticket gates.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Taxi number displayed on useful information poster at station.
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Accessible Public Telephones
none
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Accessible toilets
The National key toilets are located on the Southern Concourse, Platform 1/3 & Platform 5/6; these toilets are operated by a radar key.
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Step Free Access
This is a category A access station. There are lifts available to all platforms and there is level and ramp access to the concourse and ticket office/machines.
This station has tactile paving at the edge of each platform.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Available
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Details
Located
Between Platform 4/5 - Currently Closed.
Tickets Accepted
All First Class ticket holders
Facilities
All First Class ticket holders
Refreshments
Complimentary tea and coffee & newspapers
Wi-Fi
Yes
Showers
No
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Cardiff Queen Street facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
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Penalty FaresTrain Operator: AW
Url: https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
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Facilities
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Car Park
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Seated Area
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Waiting Room
Seating area in the caf├й on platform 3/4.
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Station Buffet
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Toilets
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Outside the station.
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Rail replacement locations
the rail replacement bus stop is located at the local bus stop on Dumfries place.
To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park
To Cathays / Heath/ Pontypridd /Treherbert/ Aberdare/ Merthyr/Rhymney, bus stop HU, same side as Sainsburys
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces36
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ShelteredNo
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Cctv
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Location
Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Help provided by on train staff outside staffing hours.
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Staff help available opening hoursMon-Sat 06:30 to 23:00
Sun 08:00 to 23:00 -
Induction Loop
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Accessible Ticket Machines
The ticket machines are near the main entrance and take cash and major debit and credit cards.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Usually, Category B.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations."
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Ticket Gates
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Impaired Mobility Set Down
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