Frequently Asked Questions

What about my tickets and travel plans during a strike?

Most tickets, except Advance Purchase tickets, enable you to travel on other operator’s trains on your chosen route, whatever the day of your journey. However, please be aware that all trains operating on the same routes as Northern during a strike are usually expected to be very busy.

Customers with Advance Purchase ticket (your ticket will say “AP Northern only”) have a number of options:

  • You can travel on any available Northern service on your chosen route, but please be aware that the services are expected to be very busy.

  • You can use your ticket on Northern trains on the day before, or day after a strike. Customers are advised to travel as close to their original booked train times as possible.

  • Northern Advance Purchase tickets are usually accepted by a number of train operating companies. We update this information in days immediately before a strike.

  • If you decide not to travel on a strike day, you are entitled to a full refund, without any admin charge. Refunds should be applied for at the original point of sale.

  • If you have an Advance Purchase ticket with a Northern origin or destination station, where Northern offers the connection to or from another train operator’s service (for example, if you are using a Northern service to connect to a long distance service to London), other train operators will usually allow you to travel on their services. We provide a full list of train operators offering this service on this page in the final few days before a strike

  • You will not need to change your ticket, but are advised to travel as close as possible to the original booked train times on other operator’s services

  • We publish an alternative timetables to try and get you to where you need to be on a strike day. Customers who have purchased a ticket but decide not to travel will be eligible for a refund. Season ticket holders can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel.

    If you do travel and experience a delay to your journey on our alternative timetable we will offer you Delay Repay as normal.

    Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to: Freepost NORTHERN RAILWAY.

    Customers holding multi-modal season tickets issued on behalf of a PTE i.e. Merseytravel Trio / RailPass, TfGM Countycard, Metro (WYPTE) Mcard / Metrocard and Travel South Yorkshire (SYPTE) SY Connect+ / Travelmaster Gold etc are NOT entitled to claim for compensation via Delay Repay.

    Customers with any other tickets, such as Off-Peak Day Returns for a strike day will need to exchange their tickets, without any admin charge. This should be applied for at the original point of sale.

    Customers who decide not to travel on a strike day are entitled to a full refund if their origin station or destination station is on the Northern network, with no admin fee charged. This should be applied for from the original point of sale.

    Non-season ticket holders who decide not to travel should apply for a refund from the original point of sale.

    Eligible season ticket holders* can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel. These claims can be made using Northern’s Delay Repay process. Forms are also available at our staffed stations.

    When claiming for a day when you were unable to use your ticket due to industrial action, please ensure you input that the length of your delay as 02:00. Please note that you cannot claim for compensation in advance. Please note, customers with season tickets cannot claim compensation before the strike days.

    To prevent your claim being rejected, please apply within 28 days from the date of travel.

    Further details are available in our Customer Promise document.

    *If you are multi-modal season ticket holder, please refer to the FAQ above. Customers with season tickets that include buses, trams or ferries are not eligible.

    Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise.

    Customers with a Northern weekly, monthly or annual season ticket can use their ticket on Metrolink services to travel the same route.

    Refunds should be applied for within 28 days of the date of sale and directed to the original point of purchase.

    If you purchased your ticket online, details of how to claim a refund will be available on that website. If you purchased at a station that you are not able to return to, then you can apply via the Customer Relations team of the Train Operator that manages the station. National Rail Enquiries lists details of stations and relevant Train Operators.

    Another line of route would generally mean a separate ticket is required. If the station you start your journey from is normally en-route then no extra charge would be made.

    No. Anyone who requires the Passenger Assist services should book as they would usually, by calling our Assisted Travel Team on 0800 138 5560 or by booking via the Travel Assistance Form.

    Unfortunately this is not possible. If you do need to travel, please look at our available train and replacement bus service options that we share on on this webpage in the run up to a strike.

    Customers with season tickets who decide not to travel on a strike day are offered a compensation payment via the Northern Delay Repay scheme. Compensation will be calculated against the proportional daily cost of the price of the ticket. This includes TfGM Traincard and SY RailMaster.

    Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to: Freepost NORTHERN RAILWAY.

    Customers with season tickets who decide not to travel due to a strike, will be compensated by our Delay Repay scheme. This is the easiest way to provide you with compensation for being unable to travel and will be calculated by the proportional daily cost of the price of your ticket.

    The quickest way for you to receive any compensation you are due is to apply using the online claim form. When claiming for a day when you were unable to use your ticket due to industrial action please ensure you input that the length of your delay as 02:00.

    Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to: Freepost NORTHERN RAILWAY.

    Exactly the same as any other day – if the journey you are making is delayed and you arrive more than 30 minutes late to your final destination, you will be able to claim compensation under our Delay Repay policy.

    This includes those journeys, made on an industrial action day, where you have travelled with another operator using your Northern ticket.

    Please note that you cannot claim for compensation in advance. To prevent your claim being rejected, please apply within 28 days from the date of travel.

    If your train is not running then we will refund your ticket. This should be applied for at the point of sale. Further details are available in our Customer Promise document.

    Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise.