Trains from Stanlow & Thornton
to Custom House (Elizabeth line)
Book your tickets
Station Message
Stanlow & Thornton station is closed until further notice due to urgent repairs to a bridge
Stanlow & Thornton facilities
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Ticket office
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Ticket Office
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
no shelter only
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the roundabout on Pool Lane adjacent to the entrance to Oil Sites Road.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Public Telephones
The highest operating part of the telephone is 1140 mm above floor level.
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Nearest stations with more facilitiesEllesmere Port
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Accessible toilets
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Step Free Access
- Category C Station
- Please note there are no tactile pavings at this station
A gently rising footpath leads from the road to a flight of 48 steps with 2 rest landings and a handrail onto a footbridge. From the footbridge to the left, the first flight of 30 steps with rest landing and handrail lead to the Helsby platform, and the second flight of 30 steps with rest landing and handrail lead to the Ellesmere Port platform.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. Street set down only available.
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Custom House (Elizabeth line) facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards can only be purchased from ticket machines.
Zone 3
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Traveling with Contactless is available
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TravelcardZone 3
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Penalty FaresPenalty fares apply for XR
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Facilities
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Car Park
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Seated Area
Covered seating available on platform A & B
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Waiting Room
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Station Buffet
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Toilets
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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CCTV
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Toilets
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Available
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Location
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
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Accessible toilets
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point -
Information Services Open
Station staffed from first train until last
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Location
Located next to Bus Stop D on Victoria Dock Road / Custom House Station
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Annotation
Note that these are Council-owned cycle stands, located outside the front of the station.
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TypeStands
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
An accessible ticket machine is located within the stations entrance.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Staff ramp assistance is always available if required.
- Accessible seating is available on platforms A and B.
- Wheelchairs available from first to last train.
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Ticket Gates
Ticket gates are staffed from first to last train.
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Impaired Mobility Set Down
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Wheelchairs Available
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