Trains from Headbolt Lane
to Twickenham
Book your tickets
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Headbolt Lane facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
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Penalty FaresPenalty fares apply for ME
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Facilities
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Car Park
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Seated Area
Seating areas to the front of the station near the booking office and also on the platforms.
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Waiting Room
Waiting areas at the station
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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CCTV
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Toilets
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Available
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0151 955 2368 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
To be confirmed.
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Ticket gates
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Parking
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Contact Details0151 555 1111
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Operator NameMerseyrail
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NameStation Car Park
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Spaces125
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ChargesFree: Yes
Note:Vehicles are not permitted to be left overnight
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Number Accessible Spaces18
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Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces80
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ShelteredYes
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Cctv
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Location
Located at the side of the station booking office there is a secure bike shelter.
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Annotation
Apply for Free Secure Cycle storage access www.merseyrail.org/cycle
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TypeStands
Racks
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Accessibility
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Helpline
0151 555 1111
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 05:00 to 00:00
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Staff help available opening hoursMon-Sat 05:21 to 00:33
Sun 07:55 to 00:33 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
All disabled passengers will be offered assistance by station staff.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category A: "œThis station has step free access to all platforms / the platform" The Ticket office is step free and ramps can be used to access platforms.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Twickenham facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Twickenham ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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TravelcardZone 5
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Penalty FaresPenalty fares apply for SW
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Baby Change
Separate baby changing room.
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Telephones
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Wi Fi
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Atm Machine
Inside booking hall.
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Shops
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Rail replacement locations
Towards Richmond and Strawberry Hill: London Road (A310) Bus Stop C outside station
Towards Hounslow: Bus Stop on Whitton Road
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CCTV
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Toilets
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Available
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Location
The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
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Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Twickenham.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Help points are available on all platforms
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Ticket gates
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Parking
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NameTwickenham Car Park - from Sunday 17 September 2023
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Spaces14
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ChargesOff-peak: £4.60
Per Hour: £1.50
Daily: £9.20
Saturday: £4.60
Sunday: £4.60
Note:Ring Go Code 77487.
Hourly rate available from 1200 from Ring Go O N L Y.
Bank Holiday £4.60.
Off- Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £13.80.
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Number Accessible Spaces4
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces78
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ShelteredYes
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Cctv
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Location
Mezzanine Level
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TypeCompounds
Racks
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Accessibility
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Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 06:15 to 22:45
Sun 08:00 to 20:00 -
Induction Loop
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Step-free category A Station - This station has step-free access to all platforms.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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