Trains from Ellesmere Port
to Shenfield
Book your tickets
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Ellesmere Port facilities
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Ticket office
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Ticket Office
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
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Penalty FaresPenalty fares apply for ME
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
Cold drinks vending machine Food vending machine
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Toilets
Operating hours only
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the bus stop outside the station
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CCTV
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Toilets
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Available
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Location
Operating hours only
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0151 955 2368 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Located on Liverpool bound platform.
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Ticket gates
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Parking
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Contact Details0151 555 1111
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Operator NameMerseyrail
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NameStation Car Park
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Spaces109
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ChargesFree
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Number Accessible Spaces0
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Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces24
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ShelteredYes
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Cctv
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Annotation
Apply for Free Secure Cycle storage access www.merseyrail.org/cycle
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TypeStands
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Accessibility
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Helpline
0151 555 1111
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Fri 07:00 to 19:00
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Staff help available opening hoursMon-Fri 05:59 to 14:34
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
All disabled passengers will be offered assistance by station staff during booking office opening hours.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category B: "œThis station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details."Access to the Liverpool platform from the car park is step free. Footbridge only to other platform. Please note, assistance can only be provided between 06.05 and 14.00 when station is staffed
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Ticket Gates
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Impaired Mobility Set Down
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Station Message
The lifts are out of order between platforms 3 & 4 at Shenfield station.
Shenfield facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Topup
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
Vending machines
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Toilets
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
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Accessible toilets
Located on Platform 3
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
Located on concourse
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Shops
News agent Passport Photo Booth
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Rail replacement locations
Station Forecourt unless otherwise indicated.
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CCTV
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Toilets
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Available
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Location
The accessible (radar key) toilets are located on Platform 3/4 and Platform 5.
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Accessible toilets
Located on Platform 3
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.greateranglia.co.uk/lost-property
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Help point available in ticket hall
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 444
Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
http://www.ncp.co.ukOpening Times
Mon-Sun 24hCharges
Off-peak: £11.70
Daily: £11.70
Weekly: £47.00
Monthly: £195.00
Three Monthly: £558.00
Annual: £1,952.00
Saturday: £7.00
Sunday: £7.00
Note:£11.00 Weekend fare (from 1000 Friday - 0400 Monday)
£81.90 Flexi ticket
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Car Park 2
Notes
Operator Name: National Car Parks Ltd
Name: Premium Bay
Spaces: 39
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Sat,Sun 24hCharges
Annual: £2,468.00
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Bicycle Facilities
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Spaces112
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ShelteredNo
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Cctv
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TypeStands
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Accessibility
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Helpline
0800 028 28 78
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Assistance is provided by station staff at all times during the hours of train service operation. Booking is recommended
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Accessible toilets
Located on Platform 3
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Step Free Access
This station has step free access to all platforms via lifts. Please note the station car park on Hunter avenue is approximately 300-400 metres away or about 4-5 min walk.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
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Ticket Gates
Shenfield station has Secure Station Acreditation
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Impaired Mobility Set Down
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Wheelchairs Available
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