Trains from Bolton Train Station
to Clapham Junction
Book your tickets
Station Message
The toilets on platforms 4 and 5 are out of order at Bolton station.
From Monday 11 March 2024, the lift to platforms 4 and 5 at Bolton station is being replaced. During this time, passengers travelling from Bolton towards Preston, Blackpool and Cumbria will need to travel via Salford Crescent for step-free access. Passengers are advised to use the lift to platforms 1 and 3, to travel to Salford Crescent and use the step-free access there to head northbound.
Passengers who need step-free access are advised to allow extra time for their journeys and where possible, book assisted travel in advance with their train operator. Extra staff will be at the station to help passengers safely use the stairs.
For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560. For more information, please see here.
Bolton Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
yes and canopy
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Trolleys
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Station Buffet
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Toilets
A key is available from the Station Supervisor and at the News Stand upon request.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Tourist Information
East Lancashire Railway Preservation Society is based here tel 0161 7647790. or online at east-lancs-rly.co.uk
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Shops
Newsagent
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Rail replacement locations
Newport Street stop, at stand AA
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CCTV
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Toilets
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Available
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Location
A key is available from the Station Supervisor and at the News Stand upon request.
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Detailshttps://www.nationalrail.co.uk/
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NameParking is not available.
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Spaces0
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces109
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ShelteredYes
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Cctv
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Location
Platform 1,3,4 and 5
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Annotation
04:00 - 00:00
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TypeStands
Racks
Lockers
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
Accepts Cash & Cards
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Height Adjusted Ticket Office Counter
Ticket office staff make every effort to provide the assistance that disabled passengers require.
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category A Station
this station is scooter friendly, a scooter permit is required for travel, Level access through the ticket barriers to an overpass and via lifts to all platforms. Lifts available from first to last trains
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. Street set down only available.
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Wheelchairs Available
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Station Message
The lift information for this station cannot be validated. If you require lift information please call the National Rail Contact Centre on 03457 484950
Clapham Junction facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster validator
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
South Western Railway's smartcard is called 'Touch'. For more details, visit the South Western Railway website. Clapham Junction ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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TravelcardZone 2
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Penalty Fares
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Facilities
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Car Park
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Seated Area
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Waiting Room
Waiting rooms are on platforms 1, 9/10 and 13/14
All platforms are partially or fully covered with a canopy.
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Station Buffet
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Toilets
The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Shops
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Rail replacement locations
Through services: Grant Road Bus Stop A
All arrivals (except via Wandsworth Town): St Johns Hill Bus Stop C
Arrivals via Wandsworth Town: Grant Road Bus Stop R
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CCTV
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Toilets
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Available
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Location
The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0330 095 0168 -
Information Available From StaffYes - from help point
Yes - from ticket office
Yes - from information point -
Information Services Open
Arriva staff presence
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Customer Help Points
Customer Help points are located on every platform
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Ticket gates
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Bicycle Facilities
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Spaces294
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ShelteredYes
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Cctv
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Location
Brighton Yard side of the station.
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Annotation
There are lockers for hire, subject to availability.
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TypeStands
Racks
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff help available opening hoursMon-Thu 04:30 to 01:30
Fri-Sun 24h -
Induction Loop
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
This is a Category B1 station.
Step free access available through Brighton Yard entrance to all platforms via lifts.
Step free access available through Grant Road entrance to platform 1 and 2 via lifts
The Assistance Meeting Point varies - please check with your operator.
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Ticket Gates
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Impaired Mobility Set Down
New Brighton Yard entrance allows for set down/drop off directly from St John's Road. This new entrance gives step free access to the footbridge which has lifts to all platforms.
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Wheelchairs Available
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