Trains from Stoke-on-Trent
to Rugby
Book your tickets
Station Message
Stoke-on-Trent station repair workPlease be aware scaffolding is being installed in different parts of the station to enable Network Rail to carry out work to repair the station"Щs roof and stonework. We"Щre sorry for the disruption during this time. If you need any extra assistance navigating the station, please speak to a member of the Avanti West Coast team.
Stoke-on-Trent facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
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Penalty FaresPenalty fares apply for VT
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Facilities
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Car Park
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First Class Lounge
There is currently no First Class lounge at this station
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Seated Area
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Waiting Room
Platforms 1 & 2
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Trolleys
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Station Buffet
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Toilets
The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Atm Machine
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Shops
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Rail replacement locations
Rail replacement coach services can be found at the front of the station.
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CCTV
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Toilets
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Available
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Location
The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
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Accessible toilets
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
Spaces: 157
Number Accessible Spaces: 6
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Monthly: £132.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £6.50
Sunday: £6.50
Note:For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
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Car Park 2
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
Spaces: 24
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Monthly: £132.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £6.50
Sunday: £6.50
Note:For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
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Car Park 3
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
Spaces: 308
Number Accessible Spaces: 15
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Monthly: £132.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £6.50
Sunday: £6.50
Note:For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
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Bicycle Facilities
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Spaces88
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ShelteredYes
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Cctv
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Location
all platforms
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Annotation
The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
63 spaces in platform 1 cycle hub
14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
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TypeCompounds
Lockers
Stands
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Accessibility
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Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff help available opening hoursMon-Fri 05:30 to 00:00
Sat 05:30 to 23:30
Sun 07:30 to 00:00 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
By the North end of platform 1
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Accessible toilets
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Step Free Access
This station has step-free access to all platforms / the platform
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
There is currently no First Class lounge at this station
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Rugby facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
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Penalty FaresPenalty fares apply for VT
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Facilities
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Car Park
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Seated Area
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Waiting Room
Seating available on all platforms. Waiting rooms available on all platforms. "Л"Л"Л"Л"Л"Л"Л
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Station Buffet
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Toilets
Toilets available on Platform 2 and 5.
Toilet opening hours:
Monday to Friday: 5am to 2am
Saturday: 5am to 2am
Sunday: 7:45am to 1:45am
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Accessible toilets
An accessible toilet is available on platform 2 and 5, accessed using a RADAR key
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Shops
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Rail replacement locations
Rail replacement coach services can be found at the front of the station,out towards the right hand side near to the short stay car park by the bus garage.
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CCTV
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Toilets
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Available
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Location
Toilets available on Platform 2 and 5.
Toilet opening hours:
Monday to Friday: 5am to 2am
Saturday: 5am to 2am
Sunday: 7:45am to 1:45am
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Accessible toilets
An accessible toilet is available on platform 2 and 5, accessed using a RADAR key
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Station Car Park - Mill Road ( Multi- Story)
Spaces: 535
Number Accessible Spaces: 12
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £10.00
Monthly: £110.00
Three Monthly: £308.00
Annual: £950.00
Saturday: £4.50
Sunday: £4.50
Note:For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website**.**
Different rates apply to non rail users, please speak to a member of staff.
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Car Park 2
Notes
For information how to get to the car park, visit the Avanti West Coast website.
Different rates apply to non-rail users. Contact a member of staff for assistance.
Operator Name: Avanti West Coast
Name: Station Car Park - Railway Terrace
Spaces: 57
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.avantiwestcoast.co.uk/destinations/parkingOpening Times
Mon-Sun 24hCharges
Daily: £10.00
Monthly: £110.00
Three Monthly: £308.00
Annual: £950.00
Saturday: £4.50
Sunday: £4.50
Note:For information, visit the Avanti West Coast website.
Different rates apply to non-rail users, please contact a member of staff for assistance.
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Car Park 3
Notes
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Station Car Park - Murray Road
Spaces: 131
Number Accessible Spaces: 16
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £10.00
Monthly: £110.00
Three Monthly: £308.00
Annual: £950.00
Saturday: £4.50
Sunday: £4.50
Note:For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website**.**
Different rates apply to non rail users, please speak to a member of staff.
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Bicycle Facilities
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Spaces350
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ShelteredYes
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Cctv
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Location
64 cycle spaces on Platform 2, 64 cycle spaces on Platform 4, a further 12 stands on the North end of Platform 2/4 and 16 cycle spaces outside Car Park 3 (Mutli-Story) a total of 156 spaces
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Annotation
Two Cycle Hubs with secure storage and repair facilities are available on Platforms 2/4, with a total of 194 spaces. The cycle hub is open 0500-0200 Monday to Saturday and 0745-0145 Sunday.
100 spaces per cycle hub (north and south ends platform 2/4)(200 spaces total)
23 hoops on platform 4 (2 x cycles per hoop = 46 spaces)
32 hoops on platform 2 (2 x cycles per hoop = 64 spaces)
6 hoops between platforms 2/4 (2 x cycles per hoop = 12 spaces)8 hoops in car park 3 (2 x cycles per hoop = 16 spaces)
Please ask station staff for more details.
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TypeCompounds
Stands
Racks
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Accessibility
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Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Passenger Assist meeting point is the Ticket Office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sat 05:00 to 02:00
Sun 07:45 to 01:45 -
Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
An accessible toilet is available on platform 2 and 5, accessed using a RADAR key
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Step Free Access
Category A - This station has step-free access to all platforms / the platform
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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