Trains from Redcar British Steel
to Hook
Book your tickets
Station Message
All services ceased calling at this station after Saturday 14 December 2019.
There is now no public access to or from this station at all as the British Steel site is now closed and the area sealed.
Redcar British Steel facilities
-
Ticket office
-
Ticket Office
-
Smartcard Issued
-
Smartcard Validator
-
Smartcard Comments
More information at www.northernrailway.co.uk/smart
-
Penalty FaresPenalty fares apply for Northern
-
-
Facilities
-
Car Park
-
Seated Area
-
Waiting Room
No waiting rooms available at the station.
-
Station Buffet
-
Toilets
-
Accessible toilets
-
Baby Change
-
Telephones
-
Wi Fi
-
Rail replacement locations
This station is no longer in use
-
CCTV
-
-
Toilets
-
Accessible toilets
-
-
Staffing and customer services
-
Staffing Levelunstaffed
-
Lost property
-
Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
-
Information Available From StaffIf the station is not staffed please use our helpline 08002006060
-
Information Services Open
Information available from Help Point 24/7.
-
Customer Help Points
-
Ticket gates
-
-
Bicycle Facilities
-
Spaces0
-
ShelteredNo
-
Cctv
-
TypeCompounds
-
-
Accessibility
-
Helpline
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
-
Helpline opening hoursMon-Sun 24h
-
Staff Help Available
-
Induction Loop
-
Accessible Ticket Machines
-
Ramp For Train Access
-
Nearest stations with more facilitiesRedcar CentralMiddlesbrough
-
Accessible toilets
-
Step Free Access
- Category C Station
This station is now closed
-
Ticket Gates
-
Impaired Mobility Set Down
There is no public access to this station.
-
Station Message
The ticket office at Hook will be closed on Monday 22, Tuesday 23 and Saturday 27 April 2024.
Hook facilities
-
Ticket office
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Smartcard Issued
-
Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
-
Smartcard Comments
Hook ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
-
Penalty FaresPenalty fares apply for SW
-
-
Facilities
-
Car Park
-
Seated Area
-
Waiting Room
Heated waiting room in main station building. Seating is compliant with code of practice.
-
Station Buffet
-
Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Accessible toilets
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Baby Change
-
Telephones
-
Wi Fi
-
Rail replacement locations
Bus Stop on Station Road, outside the Raven Hotel.
-
CCTV
-
-
Toilets
-
Available
-
Location
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Accessible toilets
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
-
Wifi
-
Annotation
-
Available
-
-
Staffing and customer services
-
Staffing LevelPart time
-
Lost property
-
Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
-
Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Hook.
-
Information Available From StaffYes - from help point
-
Passenger Information SystemsDepartureScreens
-
Customer Help Points
Help points are available on all platforms
-
Ticket gates
-
-
Parking
-
NameHook Car Park
-
Spaces157
-
ChargesOff-peak: £2.40
Per Hour: £1.00
Daily: £4.90
Weekly: £19.50
Monthly: £69.30
Three Monthly: £2.79
Annual: £693.00
Saturday: £2.40
Sunday: £2.40
Note:Ring Go Code 2046.
Hourly rate available from 1200 from Ring Go O N L Y.
Bank Holiday £2.40.
Off- Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £7.20.
-
Number Accessible Spaces1
-
Accessible Car Park Equipment
-
Cctv
-
-
Bicycle Facilities
-
Spaces24
-
ShelteredYes
-
Cctv
-
Annotation
4 lockers and 20 cycle stand parking spaces
-
TypeLockers
Racks
-
-
Accessibility
-
Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff Help Available
-
Induction Loop
-
Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
-
Ramp For Train Access
-
Accessible Taxis
-
Accessible toilets
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
-
Step Free Access
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
-
Ticket Gates
-
Impaired Mobility Set Down
-
Wheelchairs Available
-