The Northern Rail Community Ambassadors Scheme was created to promote the use of local rail services with Black and Minority Ethnic (BME) and socially excluded groups on our network.

Since early 2012, the scheme has been jointly funded by Northern and the Citizens Rail Interreg IVB project.

Ambassador Activities

On a day-to-day basis, the Ambassadors are involved in a range of activities such as visiting community and faith centres, giving talks to local groups and organising group accessibility trips to show people how to use rail services.

The free group accessibility trips are extremely popular, enabling people to have first-hand experience onboard a train. As part of the accessibility trip, the Ambassador will show the group:

  • a safe walking route to the station
  • the layout of the station
  • how to buy tickets at the station or directly from a conductor
  • how to read timetables
  • how to board and exit the train safely.

These trips are tailored to each group and where English is not the first language, they can be conducted in Urdu, Punjabi and Hindi.


To find out how the Ambassadors could help you to use local rail services, please contact: