Trains from Retford Train Station
to Thorpe-le-Soken
Book your tickets
Station Message
All toilets on platform 2 are out of order at Retford station.
Retford Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Collection is available for Smart tickets bought online.
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Penalty FaresPenalty fares apply for GR
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Facilities
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Car Park
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30
Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00
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Trolleys
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Station Buffet
Coffee shop available on platform 1 for refreshments
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Toilets
The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Rail replacement locations
Rail Replacement Coaches leave from the front of the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 225333 -
Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
only for car park and low level accessible for all purpose is for assistance
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
Operator NameLondon North Eastern Railway
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NameStation Car Park
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Spaces84
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ChargesOff-peak: £6.75
Per Hour: £2.20
Daily: £13.50
Weekly: £54.00
Monthly: £150.00
Annual: £1,375.00
Saturday: £6.75
Sunday: £6.75
Note:Short stay (21 - 60 mins) - £2.20
Short stay (61 - 120 mins) - £4.20
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
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Number Accessible Spaces3
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces38
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ShelteredYes
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Cctv
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Location
north end of Platform 1
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TypeStands
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Accessibility
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Helpline
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ -
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Fri 05:30 to 23:30
Sat 05:30 to 21:30
Sun 09:30 to 23:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
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Ramp For Train Access
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Accessible Taxis
Advance booking is advisable.
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Accessible toilets
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Ticket Gates
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Impaired Mobility Set Down
Station Front
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Wheelchairs Available
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Station Message
Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.
Thorpe-le-Soken facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Tickets can be collected on Smartcard at this station
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
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Waiting Room
The main waiting room is directly opposite the bottom of the footbridge steps that lead to / from Platforms 1 and 2. Another waiting room is located next to the female toilets on Platform 2.
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Station Buffet
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Toilets
The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Rail replacement locations
Rail replacement bus services pick up and drop off at the entrance to the station carpark.
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CCTV
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Toilets
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Available
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Location
The toilets are located in the station building next to the former signal box, with male toilets accessed from Platform 1 and female toilets accessed from Platform 2.
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.greateranglia.co.uk/lost-property
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Information Available From StaffYes - from help point
Yes - from information point -
Information Services Open
Welcome Hosts are based at this station and while they do travel to other stations on the route as well, they are on duty as per the timings shown above. Help points are also available for customers to use 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help points can be found at the following location(s):
- At the entrance to the station and adjacent to the accessible car parking bays, fixed to the brick wall
- Platform 1 - At the bottom of the footbridge steps, fixed to the brick wall on the outside of the waiting room
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Ticket gates
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Parking
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Contact Details
Email Address: [email protected]
Url: https://www.ncp.co.uk/find-a-car-park/car-parks/thorpe-le-soken-stn-g-anglia/0345 050 7080 -
Operator NameNational Car Parks Ltd
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NameStation Car Park
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Spaces65
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ChargesOff-peak: £5.20
Daily: £6.30
Weekly: £25.00
Monthly: £115.00
Three Monthly: £330.00
Annual: £1,145.00
Saturday: £4.20
Sunday: £4.20 -
Number Accessible Spaces1
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces38
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ShelteredYes
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Cctv
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Location
There are three cycle stands next to the station entrance, and a further 32 sheltered cycle parking spaces are located between the station entrance and the footbridge steps.
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TypeStands
Racks
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Accessibility
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Helpline
0800 028 28 78
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance (although please be aware that this station has no step free access)
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
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Staff help available opening hoursMon-Fri 06:30 to 21:30
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Induction Loop
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Accessible Ticket Machines
Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice.
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Ramp For Train Access
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Nearest stations with more facilitiesClacton-on-SeaColchester
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Accessible toilets
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Step Free Access
Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.
This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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