Trains from Helsby
to Welling
Book your tickets
Helsby facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 20
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Fri 24h -
Car Park 2
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/ -
Car Park 3
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/
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Bicycle Facilities
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Spaces10
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ShelteredYes
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Cctv
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Location
Cycle parking is in two locations at Helsby station.
3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
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Annotation
4 hoops
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machine is on Chester-bound platform.
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesChester
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Accessible toilets
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Step Free Access
Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
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Ticket Gates
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Impaired Mobility Set Down
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Welling facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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TravelcardZone 4
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Penalty FaresPenalty fares apply for SE
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
Coffee kiosk and Selecta vending machines
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Toilets
Platform 1- Available during staffing hours
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Accessible toilets
Platform 1- Available during staffing hours
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Baby Change
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Telephones
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Wi Fi
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Shops
newspapers
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Rail replacement locations
- Towards Lewisham - Bus stop D on Bellegrove Road (what 3 words: wooden.zones.drop).
- Towards Dartford - Bus stop C on Bellegrove Road (what 3 words: caged.enter.secret).
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CCTV
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Toilets
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Available
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Location
Platform 1- Available during staffing hours
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Accessible toilets
Platform 1- Available during staffing hours
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0345 322 7021 -
Available
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Operator NameSoutheastern Customer Services
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Information Available From StaffYes - from help point
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Information Services Open
Train running Information and advice on how to get assistance available through the Help Point.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
On platform
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Ticket gates
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Parking
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Contact Details
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Email Address: [email protected]
Url: https://www.nationalrail.co.uk/0330 333 9232 -
Operator NameAPCOA Parking
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NameStation Car Park
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Spaces117
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ChargesOff-peak: £6.20
Daily: £6.80
Weekly: £31.50
Monthly: £117.60
Three Monthly: £353.10
Six Monthly: £705.50
Annual: £1,199.00
Saturday: £4.20
Sunday: £3.50
Note:From 1st June - new off peak evening rate (after 18:00) - £1.50
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Number Accessible Spaces2
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Accessible Spaces Note
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces28
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ShelteredYes
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Cctv
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Location
Platform 1
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Annotation
You may leave your cycle in the rack provided however you do so at your own risk.
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TypeStands
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Accessibility
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Helpline
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
https://www.nationalrail.co.uk/ -
Staff help available opening hoursMon-Sat 06:10 to 19:30
Sun 08:10 to 16:40 -
Induction Loop
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Accessible Ticket Machines
station forecourt
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Height Adjusted Ticket Office Counter
Counters can be raised or lowered to suit all customers
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available to book
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Accessible Public Telephones
Public telephones are not wheelchair accessible
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Nearest stations with more facilitiesLewisham
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Accessible toilets
Platform 1- Available during staffing hours
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Step Free Access
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 for services towards London via main entrance off Station Approach Road. Step free access to Platform 2 for services away from London via side entrance on Car Park side of station. Step free interchange between platforms via the street approximately 300 metres. Stepped access between platforms available via foot bridge.
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Ticket Gates
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Impaired Mobility Set Down
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