Trains from Helsby
to London Charing Cross
Book your tickets
Helsby facilities
-
Ticket office
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Smartcard Issued
-
Smartcard Topup
-
Smartcard Validator
-
Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
-
Penalty FaresPenalty fares apply for AW
-
-
Facilities
-
Car Park
-
Seated Area
-
Waiting Room
-
Station Buffet
-
Toilets
-
Accessible toilets
-
Baby Change
-
Telephones
-
Wi Fi
-
Rail replacement locations
The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
-
CCTV
-
-
Toilets
-
Accessible toilets
-
-
Staffing and customer services
-
Staffing Levelunstaffed
-
Lost property
-
Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
-
Operator Name
-
Information Available From StaffYes - from help point
-
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
-
Ticket gates
-
-
Parking
-
Car Park 1
Notes
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 20
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Fri 24h -
Car Park 2
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/ -
Car Park 3
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/
-
-
Bicycle Facilities
-
Spaces10
-
ShelteredYes
-
Cctv
-
Location
Cycle parking is in two locations at Helsby station.
3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
-
Annotation
4 hoops
-
TypeStands
-
-
Accessibility
-
Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
-
Staff Help Available
-
Induction Loop
-
Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machine is on Chester-bound platform.
-
Ramp For Train Access
-
Accessible Taxis
-
Nearest stations with more facilitiesChester
-
Accessible toilets
-
Step Free Access
Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
-
Ticket Gates
-
Impaired Mobility Set Down
-
Station Message
"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"ЛOn weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
London Charing Cross facilities
-
Ticket office
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Oystercard Topup
-
Oyster Comments
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
-
Smartcard Issued
-
Smartcard Validator
-
Smartcard Comments
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
-
TravelcardZone 1
-
Penalty FaresPenalty fares apply for NR
-
-
Luggage
-
Contact Details
Url: https://www.left-baggage.co.uk/index/locations020 3468 4662 -
Available
-
Operator NameExcess Baggage Company
-
-
Facilities
-
Car Park
-
Seated Area
-
Waiting Room
All platforms are partially or fully covered with a canopy.
-
Trolleys
-
Station Buffet
-
Toilets
Located on the central passage in the main concourse.
-
Accessible toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
-
Baby Change
-
Telephones
-
Wi Fi
-
Atm Machine
-
Shops
-
CCTV
-
-
Toilets
-
Available
-
Location
Located on the central passage in the main concourse.
-
Accessible toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
-
-
Staffing and customer services
-
Staffing LevelFull time
-
Lost property
-
Contact Details
Url: https://www.nationalrail.co.uk/0330 024 0215 -
Operator NameExcess Baggage Company
-
Information Available From StaffYes - from information point
Yes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
-
Ticket gates
-
-
Parking
-
Contact Detailshttps://www.nationalrail.co.uk/
-
Spaces0
-
Number Accessible Spaces0
-
Accessible Spaces Note
To be confirmed by station operator.
-
Accessible Car Park Equipment
-
Cctv
-
-
Bicycle Facilities
-
Spaces20
-
ShelteredNo
-
Cctv
-
Location
Within car park and station forecourt
-
Annotation
10 bike bars which can accommodate two bikes each
-
TypeStands
-
-
Accessibility
-
Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
-
Induction Loop
-
Accessible Ticket Machines
On the concourse in front of the ticket office.
-
Height Adjusted Ticket Office Counter
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
-
Ramp For Train Access
-
Accessible Taxis
Accessible taxis are located outside the front of the station
-
Accessible Public Telephones
On the central passage in the main concourse
-
Accessible toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
-
Step Free Access
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
-
Ticket Gates
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
-
Impaired Mobility Set Down
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
-
Wheelchairs Available
-