Trains from Helsby
to Hornsey
Book your tickets
Helsby facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 20
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Fri 24h -
Car Park 2
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/ -
Car Park 3
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/
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Bicycle Facilities
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Spaces10
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ShelteredYes
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Cctv
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Location
Cycle parking is in two locations at Helsby station.
3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
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Annotation
4 hoops
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machine is on Chester-bound platform.
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesChester
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Accessible toilets
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Step Free Access
Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
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Ticket Gates
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Impaired Mobility Set Down
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Hornsey facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
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TravelcardZone 3
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Penalty FaresPenalty fares apply for TL
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Facilities
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Car Park
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Seated Area
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Waiting Room
Unheated waiting shelters are available on the platforms.
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/6WJqU3w7TLHNw8Mb2FqvCr/d84fc2e1886b38acef78bf52bf314d48/2023-09_CI_GN_RRB_HRN_DR.pdf
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CCTV
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Toilets
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.greatnorthernrail.com/help-and-support/journey-problems/lost-property
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Operator NamePlease visit www.greatnorthernrail.com/lostproperty and use the webform to register a lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Accessibility
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Helpline
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
There is no ramp available to provide level access between train and platform at this station
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is on the bridge outside the ticket office.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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