Can I use Flexi Seasons on Merseyrail services?
Flexi Season tickets are not valid for travel on Merseyrail services. Tickets to Liverpool stations, will be available for sale, but will not be allowed for onward travel on Merseyrail services.
How do I travel with my Flexi Season ticket?
Smartcard customers must tap-in and tap-out at the ticket barrier or a platform validator at either end of your journey to activate your Flexi Season ticket. Customers with the Barcode Flexi Season ticket must activate the ticket before each journey using a new National Rail Smartcard Manager app - more information to follow.
Failure to do so could result in a penalty fare. A customer boarding a train without tapping in first is considered to not have a valid ticket.
How do I load/collect the Flexi Season ticket I have just purchased to a Smartcard?
Use the Northern app for rapid collection to your card, available 5 minutes after purchase. Alternatively, please allow up to 2 hours to load the tickets to your card at the ticket gates or Northern ticket machine at your nearest station.
What should I do if the ticket barriers are out of order?
Please tap-in and tap-out as if using the Flexi Season ticket on a Smartcard as normal even if the ticket gates are forced open. Northern colleagues will also be on hand to help.
How can I tell how many tickets are left in my bundle?
If using a Smartcard you can do so by logging in to MyAccount, using the orange (NFC) card reader on the Northern app or at a ticket machine. Barcode season ticket customers can check their balance in the Northern app.
We are working with Merseyrail and industry bodies to enhance this going forward but in interim, please inform customers of restriction
What do I do if I have problems with my Smart card or loading a ticket?
If you encounter an issue with your card or Smart season ticket call our Customer Experience Centre on 0333 2220127. Station colleagues should also be on hand to help.
To help us with your enquiry please have ready:
- Any transaction references and error messages
- Your 18-digit Smart card number (on the front of the card)
- The product you are trying to load