#ProudToBeHelping 

 

We have a friendly team on hand to help you via our Social Media channels. They are online from 6:00 through to 22:00, 7 days a week (except for Christmas Day and Boxing Day).  

We will provide regular travel updates from across the Northern network via our Twitter account. Our team are also on hand to answer questions you may have via Twitter and Facebook Messenger.  

As well as keeping you up to date on all things Northern, we like to hear from you and share good news and chat about what's happening out and about. Social media is also about having fun and providing a forum for discussion. If you’d like to keep up to date with everything happening here at Northern or join the conversation, then follow/like our Social Media channels:  

Twitter 

Facebook  

Instagram  

You can also follow our offers accounts to be the first to hear about any future offers:  

Northern Offers – Twitter 

Northern Offers – Facebook  

 

Here’s how we can help on social media

  

  • We’re online from 6:00 through to 22:00, 7 days a week (except for Christmas Day & Boxing Day) 
     
  • We can help with planning a journey, provide updates on how trains are running and listen to feedback from you. We’ll do our best to ensure we pass on your feedback to the relevant teams here at Northern. 
  • We aim to answer your messages within 30mins; however, this may vary during times of disruption.  

  • There may be some cases where a more detailed explanation is required or where a formal complaint is needed, if this is the case, we may re-direct you to our customer contact centre.  

  • We always aim to be polite and considerate to our followers, and we ask that you communicate with us in the same way. While we understand that it can be frustrating when things go wrong, we won’t engage with posts that are abusive, persistent or do not meet the Social Media channels own rules. 

  • Please stick to the topic of conversation and avoid spamming our accounts for attention, we will not respond to repeated messages if we’ve already answered the questions as best we can. We don’t want to block anyone on Social Media however we may have to do so in certain circumstances, but we hope this won’t be necessary. Keep it friendly (and clean) for the benefit of our team and our other followers and we’ll be here to help. 

 

We look forward to chatting with you soon!