Stations results for Sunday 24th June 2018 to Saturday 21st July 2018
|
Stations Scores by Rail Period |
|
|
|
|
|
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|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
18/19-02 |
18/19-03 |
18/19-04 |
All |
|
Ambience |
Landscaping |
20.00% |
19.87% |
19.38% |
19.12% |
19.52% |
19.45% |
|
Lighting |
20.00% |
19.79% |
19.89% |
19.77% |
19.83% |
19.82% |
|
|
Seating |
20.00% |
19.55% |
19.63% |
19.00% |
19.35% |
19.38% |
|
|
Shelter/Canopy |
20.00% |
19.72% |
19.78% |
19.56% |
19.53% |
19.64% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.82% |
19.87% |
19.74% |
19.74% |
19.79% |
|
|
Score |
98.75% |
98.54% |
97.18% |
97.97% |
98.08% |
||
|
Cleanliness |
Cleanliness |
30.00% |
27.96% |
28.55% |
27.26% |
28.68% |
28.14% |
|
Graffiti |
20.00% |
19.81% |
19.78% |
19.75% |
19.82% |
19.79% |
|
|
Litter |
30.00% |
29.20% |
29.15% |
28.67% |
29.32% |
29.08% |
|
|
Toilet(s) |
20.00% |
19.64% |
19.54% |
19.68% |
20.00% |
19.72% |
|
|
Score |
96.62% |
97.02% |
95.36% |
97.82% |
96.73% |
||
|
Information |
CIS |
30.00% |
29.82% |
29.71% |
29.12% |
29.58% |
29.55% |
|
Help Point |
15.00% |
13.29% |
13.51% |
13.42% |
13.82% |
13.53% |
|
|
Poster and Frames |
10.00% |
9.84% |
9.92% |
9.67% |
9.89% |
9.83% |
|
|
Public Address |
30.00% |
29.66% |
29.83% |
29.99% |
29.88% |
29.84% |
|
|
Signs |
15.00% |
14.61% |
14.81% |
14.49% |
14.87% |
14.69% |
|
|
Score |
97.22% |
97.77% |
96.69% |
98.05% |
97.44% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.53% |
24.28% |
24.32% |
24.49% |
24.40% |
|
Hazard |
25.00% |
23.74% |
23.78% |
23.25% |
24.11% |
23.73% |
|
|
Lift |
25.00% |
24.00% |
23.86% |
22.73% |
23.49% |
23.59% |
|
|
Winterisation |
25.00% |
25.00% |
24.98% |
24.98% |
25.00% |
24.99% |
|
|
Score |
97.27% |
96.90% |
95.28% |
97.10% |
96.71% |
||
|
Ticketing |
Ticket Buying |
100.00% |
99.15% |
98.91% |
97.82% |
98.39% |
98.55% |
|
Score |
99.15% |
98.91% |
97.82% |
98.39% |
98.55% |
||
Train results for Sunday 24th June 2018 to Saturday 21st July 2018
|
Trains Scores by Rail Period |
|
|
|
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
18/19-02 |
18/19-03 |
18/19-04 |
All |
|
Ambience |
Lighting |
33.00% |
32.28% |
32.69% |
32.15% |
32.46% |
32.40% |
|
Toilet Facilities |
33.00% |
32.21% |
32.61% |
32.43% |
32.67% |
32.49% |
|
|
Vehicle Interior Condition |
34.00% |
33.39% |
33.79% |
33.39% |
33.71% |
33.58% |
|
|
Score |
97.88% |
99.09% |
97.97% |
98.85% |
98.47% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.56% |
9.92% |
9.73% |
9.96% |
9.80% |
|
Graffiti and Etching |
20.00% |
19.64% |
19.82% |
19.84% |
19.88% |
19.80% |
|
|
Interior Cleanliness |
30.00% |
28.86% |
29.43% |
28.96% |
29.73% |
29.27% |
|
|
Litter |
20.00% |
19.60% |
19.95% |
19.91% |
19.64% |
19.77% |
|
|
Toilet |
20.00% |
19.76% |
19.90% |
19.82% |
19.84% |
19.83% |
|
|
Score |
97.41% |
99.02% |
98.26% |
99.06% |
98.47% |
||
|
Information |
Customer Information Screens |
47.00% |
46.62% |
47.00% |
46.92% |
47.00% |
46.87% |
|
Mobile Data Coverage |
6.00% |
6.00% |
- |
- |
- |
6.00% |
|
|
Public Address System |
47.00% |
46.96% |
46.98% |
46.79% |
46.98% |
46.93% |
|
|
Score |
99.58% |
99.98% |
99.71% |
99.98% |
99.80% |
||