Stations results for period from Sunday 7th March 2018 to Saturday 31st March 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-01 |
17/18-02 |
17/18-03 |
17/18-04 |
17/18-05 |
17/18-06 |
17/18-07 |
17/18-08 |
17/18-09 |
17/18-10 |
17/18-11 |
17/18-12 |
17/18-13 |
All |
|
Ambience |
Landscaping |
20.00% |
18.86% |
19.05% |
19.11% |
19.18% |
19.18% |
19.30% |
19.39% |
19.50% |
19.64% |
19.63% |
19.77% |
19.75% |
19.87% |
19.41% |
|
Lighting |
20.00% |
19.77% |
19.87% |
19.90% |
19.89% |
19.84% |
19.81% |
19.83% |
19.75% |
19.79% |
19.82% |
19.78% |
19.79% |
19.83% |
19.82% |
|
|
Seating |
20.00% |
19.03% |
19.48% |
19.50% |
19.61% |
19.43% |
19.45% |
19.60% |
19.49% |
19.63% |
19.32% |
19.66% |
19.46% |
19.43% |
19.49% |
|
|
Shelter/Canopy |
20.00% |
19.43% |
19.64% |
19.74% |
19.65% |
19.57% |
19.70% |
19.70% |
19.60% |
19.79% |
19.58% |
19.69% |
19.64% |
19.69% |
19.66% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.93% |
19.42% |
19.77% |
19.83% |
19.84% |
19.69% |
19.70% |
19.94% |
18.98% |
19.58% |
19.36% |
19.70% |
19.88% |
19.66% |
|
|
Score |
97.02% |
97.46% |
98.02% |
98.16% |
97.85% |
97.94% |
98.22% |
98.29% |
97.83% |
97.94% |
98.25% |
98.34% |
98.71% |
98.04% |
||
|
Cleanliness |
Cleanliness |
30.00% |
27.87% |
28.33% |
28.64% |
28.31% |
28.08% |
28.19% |
28.56% |
28.48% |
28.55% |
28.06% |
28.61% |
28.06% |
28.00% |
28.32% |
|
Graffiti |
20.00% |
19.75% |
19.79% |
19.78% |
19.75% |
19.78% |
19.76% |
19.80% |
19.75% |
19.74% |
19.79% |
19.80% |
19.78% |
19.75% |
19.77% |
|
|
Litter |
30.00% |
28.58% |
28.99% |
28.95% |
29.04% |
28.76% |
29.02% |
29.25% |
29.25% |
29.42% |
28.62% |
29.35% |
29.18% |
29.39% |
29.09% |
|
|
Toilet(s) |
20.00% |
20.00% |
19.51% |
19.69% |
19.94% |
19.76% |
19.72% |
19.68% |
19.81% |
18.70% |
19.31% |
19.76% |
19.32% |
19.82% |
19.62% |
|
|
Score |
96.20% |
96.63% |
97.06% |
97.03% |
96.39% |
96.69% |
97.29% |
97.29% |
96.41% |
95.78% |
97.51% |
96.34% |
96.96% |
96.80% |
||
|
Information |
CIS |
30.00% |
29.54% |
29.65% |
29.46% |
29.53% |
29.82% |
29.33% |
29.69% |
29.78% |
29.80% |
29.64% |
29.71% |
29.72% |
29.65% |
29.65% |
|
Help Point |
15.00% |
13.29% |
13.88% |
14.09% |
13.96% |
14.17% |
14.13% |
14.14% |
14.42% |
14.08% |
14.18% |
13.97% |
13.63% |
13.45% |
14.00% |
|
|
Poster and Frames |
10.00% |
9.76% |
9.85% |
9.88% |
9.85% |
9.87% |
9.87% |
9.86% |
9.87% |
9.90% |
9.86% |
9.89% |
9.89% |
9.88% |
9.87% |
|
|
Public Address |
30.00% |
29.45% |
29.76% |
29.87% |
29.69% |
29.85% |
29.91% |
29.40% |
29.82% |
29.80% |
29.85% |
29.73% |
29.63% |
29.59% |
29.72% |
|
|
Signs |
15.00% |
14.51% |
14.82% |
14.83% |
14.84% |
14.86% |
14.86% |
14.84% |
14.81% |
14.83% |
14.89% |
14.80% |
14.70% |
14.66% |
14.80% |
|
|
Score |
96.54% |
97.96% |
98.14% |
97.87% |
98.57% |
98.10% |
97.93% |
98.71% |
98.41% |
98.42% |
98.10% |
97.58% |
97.23% |
98.04% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.01% |
23.90% |
24.27% |
24.01% |
24.38% |
24.51% |
24.42% |
24.54% |
24.51% |
24.57% |
24.50% |
24.21% |
24.47% |
24.35% |
|
Hazard |
25.00% |
23.01% |
23.42% |
23.49% |
23.26% |
23.15% |
23.98% |
23.72% |
24.01% |
23.93% |
24.00% |
23.92% |
23.74% |
23.89% |
23.67% |
|
|
Lift |
25.00% |
25.00% |
24.78% |
24.48% |
24.73% |
23.68% |
23.94% |
24.50% |
24.51% |
24.21% |
25.00% |
23.58% |
23.75% |
24.38% |
24.34% |
|
|
Winterisation |
25.00% |
24.97% |
25.00% |
24.97% |
24.99% |
24.95% |
25.00% |
24.99% |
24.87% |
24.89% |
24.67% |
24.87% |
24.63% |
25.00% |
24.91% |
|
|
Score |
97.00% |
97.10% |
97.21% |
97.00% |
96.16% |
97.43% |
97.64% |
97.94% |
97.54% |
98.24% |
96.88% |
96.34% |
97.74% |
97.26% |
||
|
Ticketing |
Ticket Buying |
100.00% |
99.04% |
98.75% |
99.67% |
97.65% |
98.37% |
97.48% |
96.94% |
98.50% |
98.90% |
98.46% |
98.21% |
99.17% |
99.28% |
98.45% |
|
Score |
99.04% |
98.75% |
99.67% |
97.65% |
98.37% |
97.48% |
96.94% |
98.50% |
98.90% |
98.46% |
98.21% |
99.17% |
99.28% |
98.45% |
||
Train results for period from Sunday 7th March 2018 to Saturday 31st March 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-01 |
17/18-02 |
17/18-03 |
17/18-04 |
17/18-05 |
17/18-06 |
17/18-07 |
17/18-08 |
17/18-09 |
17/18-10 |
17/18-11 |
17/18-12 |
17/18-13 |
All |
|
Ambience |
Lighting |
33.00% |
32.57% |
32.55% |
32.26% |
32.13% |
32.47% |
32.56% |
32.41% |
32.39% |
32.65% |
32.49% |
32.41% |
32.47% |
32.37% |
32.44% |
|
Toilet Facilities |
33.00% |
32.54% |
32.57% |
32.57% |
32.63% |
32.52% |
32.61% |
32.70% |
32.52% |
32.69% |
32.67% |
32.72% |
32.70% |
32.60% |
32.62% |
|
|
Vehicle Interior Condition |
34.00% |
33.55% |
33.62% |
33.54% |
33.66% |
33.76% |
33.76% |
33.88% |
33.77% |
33.89% |
33.93% |
33.86% |
33.83% |
33.82% |
33.75% |
|
|
Score |
98.66% |
98.73% |
98.38% |
98.41% |
98.75% |
98.92% |
98.99% |
98.68% |
99.23% |
99.09% |
98.98% |
98.99% |
98.78% |
98.81% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.89% |
9.68% |
9.42% |
9.42% |
9.86% |
9.63% |
9.76% |
9.72% |
9.70% |
9.89% |
9.98% |
10.00% |
9.80% |
9.75% |
|
Graffiti and Etching |
20.00% |
19.84% |
19.87% |
19.82% |
19.93% |
19.91% |
19.92% |
19.92% |
19.97% |
19.96% |
19.95% |
19.94% |
19.88% |
19.89% |
19.91% |
|
|
Interior Cleanliness |
30.00% |
29.15% |
29.49% |
29.68% |
29.92% |
29.72% |
29.72% |
29.82% |
29.80% |
29.86% |
29.90% |
29.83% |
29.82% |
29.68% |
29.72% |
|
|
Litter |
20.00% |
19.99% |
19.99% |
20.00% |
19.95% |
19.95% |
19.99% |
19.99% |
19.93% |
19.93% |
19.96% |
19.97% |
19.77% |
19.79% |
19.94% |
|
|
Toilet |
20.00% |
19.82% |
19.87% |
19.92% |
19.87% |
19.78% |
19.85% |
19.84% |
19.79% |
19.82% |
19.88% |
19.86% |
19.90% |
19.85% |
19.85% |
|
|
Score |
98.70% |
98.89% |
98.83% |
99.08% |
99.21% |
99.11% |
99.32% |
99.21% |
99.28% |
99.58% |
99.57% |
99.36% |
99.01% |
99.16% |
||
|
Information |
Customer Information Screens |
47.00% |
46.48% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
45.56% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
46.85% |
|
Mobile Data Coverage |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
- |
- |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
46.74% |
46.97% |
46.95% |
47.00% |
47.00% |
46.98% |
46.74% |
47.00% |
46.97% |
47.00% |
46.98% |
47.00% |
46.98% |
46.95% |
|
|
Score |
99.22% |
99.97% |
99.95% |
100.00% |
100.00% |
99.98% |
98.30% |
100.00% |
99.97% |
100.00% |
99.98% |
100.00% |
99.98% |
99.80% |
||