Stations results for period from Sunday 7th March 2018 to Saturday 31st March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-01

17/18-02

17/18-03

17/18-04

17/18-05

17/18-06

17/18-07

17/18-08

17/18-09

17/18-10

17/18-11

17/18-12

17/18-13

All

Ambience

Landscaping

20.00%

18.86%

19.05%

19.11%

19.18%

19.18%

19.30%

19.39%

19.50%

19.64%

19.63%

19.77%

19.75%

19.87%

19.41%

Lighting

20.00%

19.77%

19.87%

19.90%

19.89%

19.84%

19.81%

19.83%

19.75%

19.79%

19.82%

19.78%

19.79%

19.83%

19.82%

Seating

20.00%

19.03%

19.48%

19.50%

19.61%

19.43%

19.45%

19.60%

19.49%

19.63%

19.32%

19.66%

19.46%

19.43%

19.49%

Shelter/Canopy

20.00%

19.43%

19.64%

19.74%

19.65%

19.57%

19.70%

19.70%

19.60%

19.79%

19.58%

19.69%

19.64%

19.69%

19.66%

Toilet(s) Operational - Fit for Use

20.00%

19.93%

19.42%

19.77%

19.83%

19.84%

19.69%

19.70%

19.94%

18.98%

19.58%

19.36%

19.70%

19.88%

19.66%

Score

97.02%

97.46%

98.02%

98.16%

97.85%

97.94%

98.22%

98.29%

97.83%

97.94%

98.25%

98.34%

98.71%

98.04%

Cleanliness

Cleanliness

30.00%

27.87%

28.33%

28.64%

28.31%

28.08%

28.19%

28.56%

28.48%

28.55%

28.06%

28.61%

28.06%

28.00%

28.32%

Graffiti

20.00%

19.75%

19.79%

19.78%

19.75%

19.78%

19.76%

19.80%

19.75%

19.74%

19.79%

19.80%

19.78%

19.75%

19.77%

Litter

30.00%

28.58%

28.99%

28.95%

29.04%

28.76%

29.02%

29.25%

29.25%

29.42%

28.62%

29.35%

29.18%

29.39%

29.09%

Toilet(s)

20.00%

20.00%

19.51%

19.69%

19.94%

19.76%

19.72%

19.68%

19.81%

18.70%

19.31%

19.76%

19.32%

19.82%

19.62%

Score

96.20%

96.63%

97.06%

97.03%

96.39%

96.69%

97.29%

97.29%

96.41%

95.78%

97.51%

96.34%

96.96%

96.80%

Information

CIS

30.00%

29.54%

29.65%

29.46%

29.53%

29.82%

29.33%

29.69%

29.78%

29.80%

29.64%

29.71%

29.72%

29.65%

29.65%

Help Point

15.00%

13.29%

13.88%

14.09%

13.96%

14.17%

14.13%

14.14%

14.42%

14.08%

14.18%

13.97%

13.63%

13.45%

14.00%

Poster and Frames

10.00%

9.76%

9.85%

9.88%

9.85%

9.87%

9.87%

9.86%

9.87%

9.90%

9.86%

9.89%

9.89%

9.88%

9.87%

Public Address

30.00%

29.45%

29.76%

29.87%

29.69%

29.85%

29.91%

29.40%

29.82%

29.80%

29.85%

29.73%

29.63%

29.59%

29.72%

Signs

15.00%

14.51%

14.82%

14.83%

14.84%

14.86%

14.86%

14.84%

14.81%

14.83%

14.89%

14.80%

14.70%

14.66%

14.80%

Score

96.54%

97.96%

98.14%

97.87%

98.57%

98.10%

97.93%

98.71%

98.41%

98.42%

98.10%

97.58%

97.23%

98.04%

Maintenance

Car and Cycle Parking

25.00%

24.01%

23.90%

24.27%

24.01%

24.38%

24.51%

24.42%

24.54%

24.51%

24.57%

24.50%

24.21%

24.47%

24.35%

Hazard

25.00%

23.01%

23.42%

23.49%

23.26%

23.15%

23.98%

23.72%

24.01%

23.93%

24.00%

23.92%

23.74%

23.89%

23.67%

Lift

25.00%

25.00%

24.78%

24.48%

24.73%

23.68%

23.94%

24.50%

24.51%

24.21%

25.00%

23.58%

23.75%

24.38%

24.34%

Winterisation

25.00%

24.97%

25.00%

24.97%

24.99%

24.95%

25.00%

24.99%

24.87%

24.89%

24.67%

24.87%

24.63%

25.00%

24.91%

Score

97.00%

97.10%

97.21%

97.00%

96.16%

97.43%

97.64%

97.94%

97.54%

98.24%

96.88%

96.34%

97.74%

97.26%

Ticketing

Ticket Buying

100.00%

99.04%

98.75%

99.67%

97.65%

98.37%

97.48%

96.94%

98.50%

98.90%

98.46%

98.21%

99.17%

99.28%

98.45%

Score

99.04%

98.75%

99.67%

97.65%

98.37%

97.48%

96.94%

98.50%

98.90%

98.46%

98.21%

99.17%

99.28%

98.45%

 

Train results for period from Sunday 7th March 2018 to Saturday 31st March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-01

17/18-02

17/18-03

17/18-04

17/18-05

17/18-06

17/18-07

17/18-08

17/18-09

17/18-10

17/18-11

17/18-12

17/18-13

All

Ambience

Lighting

33.00%

32.57%

32.55%

32.26%

32.13%

32.47%

32.56%

32.41%

32.39%

32.65%

32.49%

32.41%

32.47%

32.37%

32.44%

Toilet Facilities

33.00%

32.54%

32.57%

32.57%

32.63%

32.52%

32.61%

32.70%

32.52%

32.69%

32.67%

32.72%

32.70%

32.60%

32.62%

Vehicle Interior Condition

34.00%

33.55%

33.62%

33.54%

33.66%

33.76%

33.76%

33.88%

33.77%

33.89%

33.93%

33.86%

33.83%

33.82%

33.75%

Score

98.66%

98.73%

98.38%

98.41%

98.75%

98.92%

98.99%

98.68%

99.23%

99.09%

98.98%

98.99%

98.78%

98.81%

Cleanliness

Exterior Cleanliness

10.00%

9.89%

9.68%

9.42%

9.42%

9.86%

9.63%

9.76%

9.72%

9.70%

9.89%

9.98%

10.00%

9.80%

9.75%

Graffiti and Etching

20.00%

19.84%

19.87%

19.82%

19.93%

19.91%

19.92%

19.92%

19.97%

19.96%

19.95%

19.94%

19.88%

19.89%

19.91%

Interior Cleanliness

30.00%

29.15%

29.49%

29.68%

29.92%

29.72%

29.72%

29.82%

29.80%

29.86%

29.90%

29.83%

29.82%

29.68%

29.72%

Litter

20.00%

19.99%

19.99%

20.00%

19.95%

19.95%

19.99%

19.99%

19.93%

19.93%

19.96%

19.97%

19.77%

19.79%

19.94%

Toilet

20.00%

19.82%

19.87%

19.92%

19.87%

19.78%

19.85%

19.84%

19.79%

19.82%

19.88%

19.86%

19.90%

19.85%

19.85%

Score

98.70%

98.89%

98.83%

99.08%

99.21%

99.11%

99.32%

99.21%

99.28%

99.58%

99.57%

99.36%

99.01%

99.16%

Information

Customer Information Screens

47.00%

46.48%

47.00%

47.00%

47.00%

47.00%

47.00%

45.56%

47.00%

47.00%

47.00%

47.00%

47.00%

47.00%

46.85%

Mobile Data Coverage

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

-

-

6.00%

6.00%

Public Address System

47.00%

46.74%

46.97%

46.95%

47.00%

47.00%

46.98%

46.74%

47.00%

46.97%

47.00%

46.98%

47.00%

46.98%

46.95%

Score

99.22%

99.97%

99.95%

100.00%

100.00%

99.98%

98.30%

100.00%

99.97%

100.00%

99.98%

100.00%

99.98%

99.80%