Stations results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)

Stations Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-11

All

Ambience

Landscaping

20.00%

19.77%

19.77%

Lighting

20.00%

19.78%

19.78%

Seating

20.00%

19.66%

19.66%

Shelter/Canopy

20.00%

19.69%

19.69%

Toilet(s) Operational - Fit for Use

20.00%

19.36%

19.36%

Score

98.25%

98.25%

Cleanliness

Cleanliness

30.00%

28.61%

28.61%

Graffiti

20.00%

19.80%

19.80%

Litter

30.00%

29.35%

29.35%

Toilet(s)

20.00%

19.76%

19.76%

Score

97.51%

97.51%

Information

CIS

30.00%

29.71%

29.71%

Help Point

15.00%

13.97%

13.97%

Poster and Frames

10.00%

9.89%

9.89%

Public Address

30.00%

29.73%

29.73%

Signs

15.00%

14.80%

14.80%

Score

98.10%

98.10%

Maintenance

Car and Cycle Parking

25.00%

24.50%

24.50%

Hazard

25.00%

23.92%

23.92%

Lift

25.00%

23.58%

23.58%

Winterisation

25.00%

24.87%

24.87%

Score

96.88%

96.88%

Ticketing

Ticket Buying

100.00%

98.21%

98.21%

Score

98.21%

98.21%

Train results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)

Trains Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-11

All

Ambience

Lighting

33.00%

32.41%

32.41%

Toilet Facilities

33.00%

32.72%

32.72%

Vehicle Interior Condition

34.00%

33.86%

33.86%

Score

98.98%

98.98%

Cleanliness

Exterior Cleanliness

10.00%

9.98%

9.98%

Graffiti and Etching

20.00%

19.94%

19.94%

Interior Cleanliness

30.00%

29.83%

29.83%

Litter

20.00%

19.97%

19.97%

Toilet

20.00%

19.86%

19.86%

Score

99.57%

99.57%

Information

Customer Information Screens

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

-

-

Public Address System

47.00%

46.98%

46.98%

Score

99.98%

99.98%