Stations results for period 12 (Sunday 5 February to Saturday 4 March 2017)

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-11

16/17-12

Ambience

Landscaping

20.00%

18.89%

19.59%

Lighting

20.00%

19.23%

19.72%

Seating

20.00%

17.97%

19.29%

Shelter/Canopy

20.00%

18.97%

19.20%

Toilet(s) Operational - Fit for Use

20.00%

18.55%

19.63%

Score

93.61%

97.44%

Cleanliness

Cleanliness

30.00%

25.72%

26.80%

Graffiti

20.00%

19.40%

19.64%

Litter

30.00%

26.76%

27.32%

Toilet(s)

20.00%

16.56%

20.00%

Score

88.44%

93.76%

Information

CIS

30.00%

29.29%

29.68%

Help Point

15.00%

12.73%

12.91%

Poster and Frames

10.00%

9.49%

9.72%

Public Address

30.00%

28.34%

29.79%

Signs

15.00%

11.35%

14.04%

Score

91.19%

96.14%

Maintenance

Car and Cycle Parking

25.00%

23.07%

24.02%

Hazard

25.00%

23.59%

23.89%

Lift

25.00%

25.00%

25.00%

Winterisation

25.00%

24.20%

24.45%

Score

95.86%

97.36%

Ticketing

Ticket Buying

100.00%

96.91%

97.39%

Score

96.91%

97.39%

 

 

 

On Train results for period 12 (Sunday 5 February to Saturday 4 March 2017) 

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-11

16/17-12

Ambience

Lighting

33.00%

30.86%

31.41%

Toilet Facilities

33.00%

30.72%

32.00%

Vehicle Interior Condition

34.00%

26.94%

31.87%

Score

88.52%

95.28%

Cleanliness

Exterior Cleanliness

10.00%

7.43%

8.56%

Graffiti and Etching

20.00%

19.46%

19.78%

Interior Cleanliness

30.00%

23.95%

28.09%

Litter

20.00%

17.70%

19.15%

Toilet

20.00%

18.65%

19.54%

Score

87.19%

95.12%

Information

Customer Information Screens

47.00%

46.87%

45.05%

Mobile Data Coverage

6.00%

2.44%

4.26%

Public Address System

47.00%

40.91%

45.26%

Score

90.22%

94.57%