Stations results for period 12 (Sunday 5 February to Saturday 4 March 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-11 |
16/17-12 |
|
Ambience |
Landscaping |
20.00% |
18.89% |
19.59% |
|
Lighting |
20.00% |
19.23% |
19.72% |
|
|
Seating |
20.00% |
17.97% |
19.29% |
|
|
Shelter/Canopy |
20.00% |
18.97% |
19.20% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
18.55% |
19.63% |
|
|
Score |
93.61% |
97.44% |
||
|
Cleanliness |
Cleanliness |
30.00% |
25.72% |
26.80% |
|
Graffiti |
20.00% |
19.40% |
19.64% |
|
|
Litter |
30.00% |
26.76% |
27.32% |
|
|
Toilet(s) |
20.00% |
16.56% |
20.00% |
|
|
Score |
88.44% |
93.76% |
||
|
Information |
CIS |
30.00% |
29.29% |
29.68% |
|
Help Point |
15.00% |
12.73% |
12.91% |
|
|
Poster and Frames |
10.00% |
9.49% |
9.72% |
|
|
Public Address |
30.00% |
28.34% |
29.79% |
|
|
Signs |
15.00% |
11.35% |
14.04% |
|
|
Score |
91.19% |
96.14% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
23.07% |
24.02% |
|
Hazard |
25.00% |
23.59% |
23.89% |
|
|
Lift |
25.00% |
25.00% |
25.00% |
|
|
Winterisation |
25.00% |
24.20% |
24.45% |
|
|
Score |
95.86% |
97.36% |
||
|
Ticketing |
Ticket Buying |
100.00% |
96.91% |
97.39% |
|
Score |
96.91% |
97.39% |
||
On Train results for period 12 (Sunday 5 February to Saturday 4 March 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-11 |
16/17-12 |
|
Ambience |
Lighting |
33.00% |
30.86% |
31.41% |
|
Toilet Facilities |
33.00% |
30.72% |
32.00% |
|
|
Vehicle Interior Condition |
34.00% |
26.94% |
31.87% |
|
|
Score |
88.52% |
95.28% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
7.43% |
8.56% |
|
Graffiti and Etching |
20.00% |
19.46% |
19.78% |
|
|
Interior Cleanliness |
30.00% |
23.95% |
28.09% |
|
|
Litter |
20.00% |
17.70% |
19.15% |
|
|
Toilet |
20.00% |
18.65% |
19.54% |
|
|
Score |
87.19% |
95.12% |
||
|
Information |
Customer Information Screens |
47.00% |
46.87% |
45.05% |
|
Mobile Data Coverage |
6.00% |
2.44% |
4.26% |
|
|
Public Address System |
47.00% |
40.91% |
45.26% |
|
|
Score |
90.22% |
94.57% |
||