Inclusive and Accessible Travel
We are working with rail industry colleagues and our customers to improve accessibility to our stations and trains. Our commitment is outlined in our leaflet “Making Rail Accessible: helping older and disabled passengers”, which can be downloaded below.
Making Rail Accessible: helping older and disabled passengers (1.2mb, pdf)
It details the services that disabled and elderly people should expect when travelling with us. A printed guide can also be obtained from our staffed stations, by post, or by calling 0800 200 6060.
We have updated our Step Free Access Map to aid independent travel and journey planning - a copy is available below.
Northern: Our step free network... (1.88mb, pdf)
Our Policies and Procedures can also be downloaded below.
Northern: Disabled Peoples Protection Policy (DPPP) (488kb, pdf)
Our aim is to maintain, and where possible, improve standards of accessibility across our network. We will always do what we can if you need to travel at short notice,
Blue Assist is a simple way of asking for assistance, for people who have difficulty communicating. At
We also recognise other similar regional schemes including the Orange Wallet scheme in Wales and the Bridges Card in the North East.
For safety reasons we
We are operating a limited trial covering 7 stations. These are Bingley, Bradford Forster Square, Crossflats, Doncaster, Ilkley, Leeds and Skipton. For more information please see our Mobility Scooter Policy. (919kb, pdf)