At Northern we believe that you should receive excellent service everyday. We are continually looking at ways to improve the service we provide and your feedback is one of the best ways we can do that.
We welcome positive comments as well as feedback that highlights where we can improve.
We have a dedicated team of quality assessors who audit our stations and trains on a regular basis in addition to our station managers, engineering teams and onboard teams. Any issues identified are reported to our dedicated facilities teams for resolution.