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At Northern we believe that you should receive excellent service everyday. We are continually looking at ways to improve the service we provide and your feedback is one of the best ways we can do that.

We welcome positive comments as well as feedback that highlights where we can improve.

We have a dedicated team of quality assessors who audit our stations and trains on a regular basis in addition to our station managers, engineering teams and onboard teams. Any issues identified are reported to our dedicated facilities teams for resolution.


Please describe the issue or fault below. If you are reporting a fault on a train, please include the carriage number (at the end of the carriage or on the door) and a brief description of the location of the fault.

So that we can identify the train or location you are commenting about, it would be helpful if you could complete the following details.

Please note that you can only upload one file per submission, so you will need to combine these prior to upload.