Our Customer Experience Centre is staffed 24 hours a day on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries.

You can contact us:

  • through this website 
  • by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
  • by phoning our Customer Experience Centre on 0800 200 6060
  • on Twitter or Facebook: @northernassist
  • through any member of staff at our stations or on the train
  • by writing to us at Freepost NORTHERN RAILWAY.

We will always record your comments and suggestions. Each month we will review them and report to our board on new trends and issues. We will also use your comments, issues and suggestions to improve our service.

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