Customer experience
Our Customer Experience Centre is staffed from 07.00 - 22.00 on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries.
Travel Assistance
We participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey and to reserve seats and wheelchair spaces on trains where available.
Frequently Asked Questions
Save time by looking at our answers to the questions we are asked the most to find out information about your journey.
Additional Compensation Scheme FAQs
Please see Frequently Asked Questions relating to the Season Ticket Compensation Scheme below.
Online Ticket Sales
Our online ticketing system allows you to pre-book your tickets from home, work and on-the-move. Find out more now!