Customer experience

Our Customer Experience Centre is staffed from 07.00 - 22.00 on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries.

Travel Assistance

We participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey and to reserve seats and wheelchair spaces on trains where available.

The lifts at Manchester Victoria Station are all currently out of service, so there will be no step free access between platforms until the the middle of January. Passengers requiring step free access at this station should contact our travel assistance team to discuss your travel needs, or ask for assistance at the station. For more information visit Manchester Victoria lifts.

Online Ticket Sales

Our online ticketing system allows you to pre-book your tickets from home, work and on-the-move. Find out more now!