Contact Us

Our Customer Experience Centre is staffed 24 hours a day on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries.

Travel Assistance

We participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey and to reserve seats and wheelchair spaces on trains where available.

 

Request Assistance

 

You can find out more information about how Northern are making your journeys more accessible on our Disabled People's Protection Policy page.

Blue Assist

Blue AssistBlue Assist is a simple way of asking for assistance, for people who have difficulty communicating. At Northern we are delighted to have joined BlueAssist in trying to make travel easier for those who need it. We have started training all of our frontline people so they are aware of BlueAssist and know how to respond to your needs. BlueAssist cards will soon be available at all staffed stations. All you have to do is write out a card with your question or request and present it to a member of our staff, who will be happy to help. Alternatively download the BlueAssist app and find out more about the scheme from Blue Assist.

We also recognise other similar regional schemes including the Orange Wallet scheme in Wales and the Bridges Card in the North East.

FAQs

Save time by looking at our answers to the questions we are asked the most to find out information about your journey.

Ticket Types

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Railcards and Season Tickets

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Luggage

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Accessibility

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Stations Information

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On the train

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Online Ticket Sales

Our online ticketing system allows you to pre-book your tickets from home, work and on-the-move. Find out more now!