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Newcastle Train Station facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorNo
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Penalty FaresPenalty fares apply for GR
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Opening hoursMon-Fri 06:00 to 19:00
Sat 07:00 to 19:00
Sun 07:30 to 19:00
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Facilities
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Car ParkYes
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First Class Lounge
Located
South end of Platform 3
Opening hours
Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the LNER route
- LNER First Advance (routed LNER/LNER & connections)
- LNER First Class Reader Offer (routed LNER/LNER & connections)
- LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
- Inclusive Tour Tickets
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
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Seated AreaYes
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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TrolleysYes
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Refreshment FacilitiesYes
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
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ToiletsYes
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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Accessible toiletsYes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
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Baby ChangeYes
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TelephonesYes
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Wi Fi
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Post BoxYes
Outside the station
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Atm MachineYes
In the Main Square next to Boots
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ShopsYes
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
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Rail replacement locations
Rail Replacement Coaches leave from the front of the station.
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CCTVYes
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Toilets
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AvailableYes
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Location
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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Accessible toiletsYes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
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Wifi
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Annotation
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AvailableYes
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/01163663587 -
Information Available From StaffYes - from information point
Yes - from ticket office -
Information Services Open
Information available from Travel Centre at these times .
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help PointsYes
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Ticket gatesYes
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Parking
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Car Park 1
Notes
Operator Name: London North Eastern Railway
Name: Long Stay Car Park
Spaces: 454
Number Accessible Spaces: 17
Accessible Spaces Note:Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 04:00 to 23:00Charges
Off-peak: £8.00
Daily: £20.00
Weekly: £78.00
Monthly: £253.50
Annual: £2,145.00
Saturday: £8.00
Sunday: £8.00
Note:Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
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Car Park 2
Notes
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 27
Number Accessible Spaces: 3
Accessible Spaces Note:The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces
Accessible Car Park Equipment: No
Accessible Car Park Equipment Note:Short Stay Car Park, first twenty minutes free of charge.
Cctv: YesWebsite
https://www.nationalrail.co.uk/Charges
Per Hour: £3.50
Note:Short stay 21-60 mins - £3.50
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Bicycle Facilities
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Spaces174
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ShelteredYes
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CctvYes
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Location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
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Annotation
28 stands accommodating 56 cycles
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TypeStands
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Accessibility
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Helpline
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ -
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Fri 04:00 to 00:15
Sat 04:00 to 23:30
Sun 07:00 to 00:15 -
Induction LoopYes
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Accessible Ticket MachinesYes
Accessible machine are located on the main concourse
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Height Adjusted Ticket Office CounterYes
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
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Ramp For Train AccessYes
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Accessible TaxisNo
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Accessible Public Telephones
Platform 3
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Accessible toiletsYes
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
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Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Newcastle has a RNIB 'Map for All' located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Ticket GatesYes
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Impaired Mobility Set DownYes
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Wheelchairs AvailableYes
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First Class lounge
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Details
Located
South end of Platform 3
Opening hours
Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the LNER route
- LNER First Advance (routed LNER/LNER & connections)
- LNER First Class Reader Offer (routed LNER/LNER & connections)
- LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
- Inclusive Tour Tickets
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
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Journeys from this station
Newcastle train station information
Newcastle train station has been a key part of the city since the 1800s, when it first opened its doors under the name "Newcastle Railway Station." The station was inaugurated by Queen Victoria herself on 29th August 1850, which has remained a public holiday in Newcastle ever since.
The station we know today came to life in 1906, with its gorgeous glass roof and classic Edwardian Baroque design that still turns heads. It’s not just a station; it’s a landmark and Grade I listed building, as well as the first covered train station in the world.
Over time, the station has continued to modernise, with updates in recent decades to improve accessibility and passenger experience. Today, Newcastle train station remains one of the North East’s busiest and most important transport hubs, offering excellent connections to various destinations in the UK.
Attractions near Newcastle train station
You've just stepped off the train in Newcastle – now what? There's plenty of attractions and things to do near the station, thanks to its central location. Grainger Town and Grey Street are right around the corner with grand Georgian architecture dating back to the 1830s. Grey Street leads straight to the Theatre Royal, where you can catch a show and soak up the atmosphere.
If a stroll by the water is calling your name, head to the Quayside. On both sides of the River Tyne, it's perfect for a walk or bike ride, with views of the iconic Tyne Bridge along the way. There's always something going on in this part of the city, from food markets and restaurants to live music in the many bars in the area.
If art is more your thing, we recommend the Baltic Centre for Contemporary Art just across the river. Here you'll find art from both local and international artists, housed in a converted flour mill. Best of all, it's free entry to explore. For a glimpse into the city's history, a visit to Newcastle Castle is a must – it's in the name, after all! Explore the keep, take a tour or enjoy one of the many shows and activities on offer.
Hotels near Newcastle train station
Newcastle train station is close to several hotels in the city, whether you're looking for a budget-friendly stay or something a bit more luxurious. The Vermont Hotel in the heart of the city offers views of the Tyne Bridge with a side of old-school glamour. Just an 8-minute walk from the train station, it's perfect for something a bit more special. If you're looking for a more affordable option, check out Motel One near Grainger Market.
Located in the Quayside district, Malmaison Newcastle is a chic and stylish option. A converted warehouse, the hotel's character speaks volumes with comfy rooms and a lively bar. The Royal Station Hotel is a glamourous Grade I listed building that offers a mix of history and modern charm. It's only a minute walk away from the train station, making it one of the easiest to reach.
Popular trains to Newcastle
Manchester Piccadilly to Newcastle
Average time: 3h 17m
Cheapest Advanced
£37.10
Leeds to Newcastle
Average time: 1h 34m
Cheapest Advanced
£15.50
Carlisle to Newcastle
Average time: 1h 38m
Cheapest Advanced
£9.40
Popular trains from Newcastle
Newcastle to Manchester Piccadilly
Average time: 3h 3m
Cheapest Advanced
£30.80
Newcastle to York
Average time: 1h 9m
Cheapest Advanced
£9.50
Newcastle to Leeds
Average time: 1h 50m
Cheapest Advanced
£17.80
Useful travel tips
Newcastle train station FAQs
Newcastle train station is an easy 10-minute stroll from the city centre, making it the perfect option to visit the city.
Newcastle International Airport is approximately 25 minutes from Newcastle train station via the Tyne and Wear Metro.
Newcastle train station has a long stay car park with 454 spaces, including 17 accessible spaces. It also has a short stay car park with 27 spaces, including 3 accessible spaces.
Yes, there are accessible pick-up and drop-off points at Newcastle train station available in both the long and short stay car parks.
Newcastle train station has 122 bike stands available on platform 12, which is sheltered and monitored by CCTV.
Newcastle train station has a 24/7 taxi rank next to the station.
Yes, dogs are allowed at Newcastle train station but must be kept on a lead or in a pet carrier at all times. Learn more about travelling with your pet on Northern services.
There is no left luggage storage available at Newcastle train station, however, there are luggage storage facilities available in shops near the station.
Yes, Newcastle train station has toilets available on platforms 3, 4 and 12. National Key Scheme (RADAR) toilets are located on platforms 3 and 4 and a changing places toilet is available on platform 12.
Yes, you can contact lost property at Newcastle train station Monday to Saturday, 06:15 - 21:00. You can also contact the Northern team to report lost property by calling 0800 200 6060 or emailing us at [email protected].
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