Currently there are 7 route disruptions and 45 station updates
Routes
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Line updates (1)
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Last Updated 30/09/2025 12:10
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/01/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is until further notice, once a time frame for works to be completed has been set we will update our customers.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Engineering works (1)
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Last Updated 15/11/2025 05:14
Planned engineering work will take place between Maryport and Dalston from 23:10, Saturday 22 November 2025 to 05:20, Monday 24 November 2025.
Some services will be replaced by buses between Workington and Carlisle. Lancaster/Barrow-in-Furness Carlisle: Trains will terminate at Maryport.
Carlisle Barrow-in-Furness/Lancaster: Trains will start from Maryport.
Buses will be provided between Workington and Carlisle in both directions.Additional Info
Normal journey times are extended by up to 60 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
Improvement works
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Line updates (1)
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Last Updated 30/09/2025 12:10
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/01/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is until further notice, once a time frame for works to be completed has been set we will update our customers.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Engineering works (1)
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Last Updated 15/11/2025 05:14
Planned engineering work will take place between Maryport and Dalston from 23:10, Saturday 22 November 2025 to 05:20, Monday 24 November 2025.
Some services will be replaced by buses between Workington and Carlisle. Lancaster/Barrow-in-Furness Carlisle: Trains will terminate at Maryport.
Carlisle Barrow-in-Furness/Lancaster: Trains will start from Maryport.
Buses will be provided between Workington and Carlisle in both directions.Additional Info
Normal journey times are extended by up to 60 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
Improvement works
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Train cancellations (3)
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Last Updated 22/11/2025 04:22
06:23 Beverley to Hull due 06:37 will be cancelled.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Last Updated 22/11/2025 04:22
06:46 Hull to Beverley due 07:00 will be cancelled.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Last Updated 22/11/2025 04:22
07:15 Beverley to Hull due 07:31 will be cancelled.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Engineering works (2)
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Last Updated 15/11/2025 05:12
Planned engineering work will take place between Leeds and Church Fenton from 00:10, Saturday 22 November 2025 to 05:00, Monday 24 November 2025.
Some services will be revised. SATURDAY
York Blackpool North: Trains will start from Leeds.
Blackpool North York: Trains will terminate at Leeds.
Leeds York via Garforth: Trains will not run.
Halifax Hull: Trains will terminate at Leeds.
Hull Halifax: Trains will start from Leeds.
Buses will be provided between Leeds and York and between Leeds and Selby, in both directions.
Train services are available between Selby and Hull, in both directions.
SUNDAY
York Blackpool North: Trains will not run
Leeds York via Garforth: Trains will not run.
Leeds Selby: Trains will not run.
Buses will be provided between Leeds and York and between Leeds and Selby, in both directions.Additional Info
Normal journey times are extended by up to 60 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 15/11/2025 05:14
Planned engineering work will take place between Lostock Hall and Rishton/Ramsgreave & Wilpshire from 00:35, Sunday 23 November 2025 to 05:35, Monday 24 November 2025.
Some services will be revised. Blackpool North Leeds: Trains will not run.
Buses will be provided between Preston and Hebden Bridge in both directions. Train services are available between Hebden Bridge and Leeds in both directions.
Blackburn Manchester Victoria via Todmorden: Trains will run to an amended timetable between Accrington and Manchester Victoria.
Manchester Victoria Blackburn via Todmorden: Trains will run to an amended timetable between Manchester Victoria and Accrington.
Buses will be provided between Accrington and Blackburn in both directions.
Manchester Victoria Clitheroe: Trains will not run.
Buses will be provided between Bolton and Blackburn in both directions. Train services are available between Manchester stations and Bolton in both directions.
Blackpool South Colne: Trains will terminate at Preston.
Colne Blackpool South: Trains will start from Preston.
Buses will be provided between Preston and Colne in both directions.Additional Info
Normal journey times are extended by up to 60 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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The ticket office will be closed :
From 06:40 on 28/11/2025 until the end of the day
From 06:40 on 29/11/2025 until the end of the day at Accrington station.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
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Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.
Customers are advised that there have been loose paving slabs reports on Platform 2 at this station. Customers are requested to take care when boarding/alighting trains, and moving about the station.
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The ticket office will be closed from 05:00 on 22/11/2025 until 06:35 on 24/11/2025 at Adlington Lancashire station.
Owing to uneven platforms passengers should take extra care at Ashburys station.
The ticket vending machines are out of order at Ashington station.
Customers who require a ticket are advised to purchase from the Northern App . if you wish to pay using cash, please purchase your ticket from the conductor on board the train.
The ticket office will be closed :
From 17:25 on 24/11/2025 until the end of the day
From 17:25 on 25/11/2025 until the end of the day
From 17:25 on 26/11/2025 until the end of the day
From 17:25 on 27/11/2025 until the end of the day
From 17:25 on 28/11/2025 until the end of the day
From 17:25 on 29/11/2025 until the end of the day at Atherton station.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at Blackpool South station.
There is no lighting on platform 2 at Bramhall station.
At Broad Green station, the following issues have been reported:
The ticket office is closed.
Owing to uneven surfaces passengers should take extra care.
Due to on-going refurbishment work the ticket office at this station will be closed until further notice. A ticket vending machine is available.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office will be closed from 18:00 on 29/11/2025 until the end of the day at Daisy Hill station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
The ticket vending machines are out of order.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.The ticket office will be closed from 07:25 on 29/11/2025 until the end of the day at Dunbar station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
At Edge Hill station, the following issues have been reported:
There is no lighting on the platforms.
Due to a fault, there is no lighting on platforms 2 and 3.
Customers are advised to take care when alighting services here.For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
At Fairfield station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Reports of loose coping stones on the platform edge at Platform 1The ticket office will be closed from now until further notice at Flixton station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at Gorton station.
The ticket office will be closed :
From 18:15 on 24/11/2025 until the end of the day
From 06:15 on 25/11/2025 until the end of the day
From 18:15 on 26/11/2025 until the end of the day
From 18:15 on 27/11/2025 until the end of the day
From 18:15 on 28/11/2025 until the end of the day at Grange-Over-Sands station.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at Hadfield station.
Owing to uneven surfaces passengers should take extra care at Hall I' Th' Wood station.
The ticket office will be closed :
From 07:30 on 20/11/2025 until the end of the day
From 07:30 on 22/11/2025 until the end of the day at Handforth station.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office will be closed :
From 06:25 on 18/11/2025 until the end of the day
From 06:25 on 19/11/2025 until the end of the day
From 06:25 on 20/11/2025 until the end of the day
From 06:25 on 21/11/2025 until the end of the day
From 07:15 on 22/11/2025 until the end of the day at Holmes Chapel station.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
The lifts will be out of order between Platform 1 and the main entrance from 19:41 on 19/11/2025 until further notice at Huyton station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
At Huyton station, the following issues have been reported:
The lifts will be out of order from now until further notice.
The lift on platform 1 is currently out of orderCustomers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
Owing to uneven platforms passengers should take extra care at Hyde Central station.
Reports of platform 2 loose coping stones near the entrance of the station
There is no lighting on the platforms at Irlam station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
The lifts will be out of order between Platform 3 and the overbridge from 06:16 on 14/10/2025 until further notice at Lancaster station.
The lift between the overbridge and platform 3 is currently out of service. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance. Step free access is available by an alternative walking route, please speak to station staff for further assistance.
Owing to uneven platforms passengers should take extra care at Littleborough station.
Due to works being carried out at the station, the ticket office will close daily at 1900.
Ticket vending machines are not available during these works.
The station remains staff.The ticket office will be closed from now until further notice at Mossley Hill station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at Mossley Hill station.
At Northwich station, the following issues have been reported:
The ticket office will be closed from 21:58 on 01/07/2025 until 23:59 on 31/12/2025.
Due to ongoing refurbishment work, the station ticket office will be closed until the end of 2025. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.The ticket vending machines are out of order at Orrell station.
Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.
Owing to uneven platforms passengers should take extra care at Smithy Bridge station.
Passengers should take extra care on Platform 1 at this station due to loose coping stones.
Owing to a broken fence on Platform 2 passengers should take extra care at Smithy Bridge station.
There is no lighting on the platforms at South Elmsall station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.
There is no lighting on the platforms at Thurnscoe station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
Owing to uneven surfaces passengers should take extra care at Todmorden station.
The ticket office will be closed from 06:10 on 24/11/2025 until the end of the day at Walkden station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at West Allerton station.
There is no lighting at the station. Emergency lighting is in operation at Wigan Wallgate station.
Due to a power failure at the station emergency lighting is in place with staff in attendance. Customers are advised to take extra care at the station.
Owing to uneven platforms passengers should take extra care at Wigton station.
The ticket office will be closed from 17:45 on 24/11/2025 until the end of the day at Windermere station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
