The route status and colour coding below relate only to the next hour of our services. For information beyond that timeframe, please visit National Rail Enquiries.
Currently there are 15 route disruptions and 30 station updates
Routes
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Line updates (1)
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Last Updated 06/02/2026 15:25
Due to urgent repairs to a bridge at South Bank:
Impact
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Customer advice
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Other train service updates (1)
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Last Updated 27/02/2026 04:27
07:10 Millom to Manchester Airport due 10:15 will be started from Barrow-In-Furness.
It will no longer call at Millom, Green Road, Foxfield, Kirkby-In-Furness and Askam.
It will be delayed at Barrow-In-Furness and is expected to be 10 minutes late.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Other train service updates (1)
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Last Updated 27/02/2026 00:34
15:49 Wigan Wallgate to Leeds due 18:04 will be starting late from Wigan Wallgate and is expected to be 6 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Formation alerts (7)
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Last Updated 27/02/2026 04:15
Facilities on the 15:42 Leeds to Chester due 18:09.
Will be formed of 3 coaches instead of 4.
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Last Updated 27/02/2026 04:15
Facilities on the 09:27 Chester to Leeds due 11:47.
Will be formed of 3 coaches instead of 4.
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Last Updated 27/02/2026 04:14
Facilities on the 21:18 Blackpool North to Leeds due 23:25.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:15
Facilities on the 13:57 Manchester Victoria to Leeds due 15:18.
Will be formed of 3 coaches instead of 4.
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Last Updated 27/02/2026 04:15
Facilities on the 12:12 Leeds to Manchester Victoria due 13:28.
Will be formed of 3 coaches instead of 4.
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Last Updated 27/02/2026 04:15
Facilities on the 18:23 Chester to Leeds due 20:48.
Will be formed of 3 coaches instead of 4.
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Last Updated 27/02/2026 04:15
Facilities on the 21:12 Leeds to Manchester Victoria due 22:29.
Will be formed of 3 coaches instead of 4.
Other train service updates (1)
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Last Updated 27/02/2026 00:34
15:49 Wigan Wallgate to Leeds due 18:04 will be starting late from Wigan Wallgate and is expected to be 6 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (1)
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Last Updated 27/02/2026 00:34
15:49 Wigan Wallgate to Leeds due 18:04 will be starting late from Wigan Wallgate and is expected to be 6 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (1)
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Last Updated 27/02/2026 08:43
07:18 Middlesbrough to Carlisle due 10:14 is being delayed between Sunderland and Heworth.
This is due to a passenger being taken ill at a station.
Further Info
We apologise for the delay to your train service today.
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
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Formation alerts (1)
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Last Updated 27/02/2026 04:15
Facilities on the 15:42 Leeds to Chester due 18:09.
Will be formed of 3 coaches instead of 4.
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Formation alerts (8)
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Last Updated 27/02/2026 04:17
Facilities on the 08:15 Halifax to Hull due 10:02.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 22:17 Hull to Halifax due 00:06.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 12:16 Halifax to Hull due 14:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 20:16 Halifax to Hull due 22:02.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 14:15 Hull to Halifax due 16:03.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 16:16 Halifax to Hull due 18:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 10:15 Hull to Halifax due 12:03.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:17
Facilities on the 18:15 Hull to Halifax due 20:03.
Will be formed of 2 coaches instead of 3.
Engineering works (1)
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Last Updated 23/02/2026 00:01
Planned engineering work will take place between Leeds and Micklefield/York from 00:10, Saturday 28 February 2026 to 05:00, Monday 02 March 2026.
Some services will be revised.
Saturday & Sunday
York Blackpool North: Trains will start from Leeds.
Blackpool North York: Trains will terminate at Leeds.
York Leeds via Garforth in both directions - Trains will not run.
Halifax/Leeds Selby/Hull: Trains will terminate at Leeds.
Hull/Selby Leeds/Halifax: Trains will terminate at Leeds.
Buses will be provided between Leeds and York and between Leeds and Selby, in both directions.
Train services are available between Selby and HullAdditional Info
Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (7)
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Last Updated 27/02/2026 04:22
Facilities on the 08:15 Sheffield to Leeds due 09:34.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 09:48 Leeds to Sheffield due 11:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 14:15 Sheffield to Leeds due 15:35.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 11:15 Sheffield to Leeds due 12:34.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 17:15 Sheffield to Leeds due 18:35.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 12:48 Leeds to Sheffield due 14:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 15:48 Leeds to Sheffield due 17:01.
Will be formed of 2 coaches instead of 3.
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Formation alerts (9)
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Last Updated 27/02/2026 04:24
Facilities on the 08:11 Huddersfield to Sheffield due 09:28.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 11:11 Huddersfield to Sheffield due 12:28.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 18:35 Sheffield to Huddersfield due 19:51.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 20:11 Huddersfield to Sheffield due 21:29.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 09:35 Sheffield to Huddersfield due 10:51.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 12:35 Sheffield to Huddersfield due 13:51.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 14:11 Huddersfield to Sheffield due 15:28.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 17:11 Huddersfield to Sheffield due 18:28.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:24
Facilities on the 15:35 Sheffield to Huddersfield due 16:51.
Will be formed of 2 coaches instead of 3.
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Formation alerts (7)
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Last Updated 27/02/2026 04:22
Facilities on the 14:15 Sheffield to Leeds due 15:35.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 08:15 Sheffield to Leeds due 09:34.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 15:48 Leeds to Sheffield due 17:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 09:48 Leeds to Sheffield due 11:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 12:48 Leeds to Sheffield due 14:01.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 17:15 Sheffield to Leeds due 18:35.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:22
Facilities on the 11:15 Sheffield to Leeds due 12:34.
Will be formed of 2 coaches instead of 3.
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Line updates (1)
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Last Updated 06/02/2026 14:43
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Formation alerts (21)
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Last Updated 27/02/2026 04:14
Facilities on the 09:19 Blackpool North to York due 11:57.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:12
Facilities on the 09:27 Bradford Interchange to Leeds due 10:30.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 09:50 Hull to Doncaster due 10:59.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:12
Facilities on the 10:47 Leeds to Bradford Interchange due 11:55.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 11:06 Doncaster to Hull due 12:13.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:14
Facilities on the 12:24 York to Blackpool North due 15:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:12
Facilities on the 12:25 Bradford Interchange to Leeds due 13:29.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 12:53 Hull to Doncaster due 13:58.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:12
Facilities on the 13:47 Leeds to Bradford Interchange due 14:57.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 14:08 Doncaster to Hull due 15:13.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:14
Facilities on the 15:19 Blackpool North to York due 17:57.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:12
Facilities on the 15:27 Bradford Interchange to Leeds due 16:29.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 15:49 Hull to Doncaster due 16:55.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:12
Facilities on the 16:47 Leeds to Bradford Interchange due 17:50.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 17:04 Doncaster to Hull due 18:12.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:14
Facilities on the 18:24 York to Blackpool North due 21:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 27/02/2026 04:12
Facilities on the 18:29 Bradford Interchange to Leeds due 19:30.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 18:53 Hull to Doncaster due 19:58.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:12
Facilities on the 19:47 Leeds to Bradford Interchange due 20:55.
Will be formed of 2 coaches instead of 4.
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Last Updated 27/02/2026 04:20
Facilities on the 20:08 Doncaster to Hull due 21:14.
Will be formed of 3 coaches instead of 2.
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Last Updated 27/02/2026 04:12
Facilities on the 21:28 Bradford Interchange to Leeds due 22:32.
Will be formed of 2 coaches instead of 4.
Other train service updates (2)
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Last Updated 27/02/2026 09:00
08:47 Leeds to Bradford Interchange due 09:55 will no longer call at Cottingley, Morley, Batley, Dewsbury, Mirfield, Brighouse, Halifax and Low Moor.
It is being delayed at Leeds.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Last Updated 27/02/2026 00:34
15:24 Southport to Stalybridge due 17:05 will be starting late from Southport and is expected to be 6 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
Engineering works (2)
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Last Updated 16/02/2026 00:01
Planned engineering work will take place between Middlesbrough and Battersby from 00:01, Monday 23 February 2026 to 04:50, Saturday 28 February 2026.
All lines will be blocked.
All services will be replaced by buses throughout.
Monday 23rd to Friday 27th February 2026
MONDAY TO FRIDAY
Middlesbrough Nunthorpe/Whitby (in both directions): Trains will be bus replaced throughout.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 23/02/2026 00:01
Planned engineering work will take place between Stalybridge and Mirfield from 00:30, Saturday 28 February 2026 to 05:15, Monday 02 March 2026.
All services will be revised.
Saturday & Sunday
Huddersfield Sheffield: Trains will start from Lockwood or Penistone.
Sheffield Huddersfield: Trains will terminate at Penistone or Lockwood.
Buses will be provided between Huddersfield and Lockwoodl/Penistone in both directions.Additional Info
Normal journey times will be extended. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care at Accrington station.
Customers are advised that there have been loose Coping Stones reported on the Platform 2 edge at this station. Customers are requested to take care when boarding/alighting trains.
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There is no lighting on the platforms at Arram station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
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The lifts will be out of order between the car park and the footbridge from 17:26 on 21/02/2026 until further notice at Billingham station.
The ticket office will be closed from now until further notice at Birchwood station.
The automatic ticket barriers are not in use at Blackpool North station.
Owing to uneven platforms passengers should take extra care at Blackpool South station.
The customer help point on the platform is currently out of service. Our engineering partners are working hard to resolve the fault. Should you need assistance on the station please contact our Customer Experience Centre on 0800 200 6060.
There is no lighting on platform 2 at Bramhall station.
Customers are advised to take extra care when moving about the station, due to the lighting on platform 2 being reported as faulty.
At Broad Green station, the following issues have been reported:
The ticket office is closed.
Owing to uneven surfaces passengers should take extra care.
Due to ongoing refurbishment work, the ticket office at this station will be closed until further notice. A ticket vending machine is available.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office will be closed from 16:18 on 23/02/2026 until further notice at Congleton station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at Davenport station.
Owing to uneven platforms passengers should take extra care at Dove Holes station.
For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
The ticket vending machines are out of order at Eaglescliffe station.
Owing to uneven platforms passengers should take extra care on platform 2 at Euxton Balshaw Lane station.
There is no lighting on the platform at Hapton station.
No lighting on platform 2 Customer information screens are also not working due to a power fault
There is no lighting on platform 1 at Heaton Chapel station.
No lighting at platform 1. Please conductors be careful while performing door duties and advice customers.
Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
All toilets are out of order at Huyton station.
Due to a fault with the lighting at the Manchester End of Platform 1, Customers are advised to take extra care.
The ticket office will be closed from 17:20 on 26/02/2026 until further notice at Ilkley station.
There is no lighting on platform 2 at Kearsley station.
Owing to uneven surfaces on platform 1, passengers should take extra care at Kearsley station.
At Levenshulme station, the following issues have been reported:
The ticket office has not opened.
Ticket Vending Machines are working correctly.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
At Manchester Victoria station, the following issues have been reported:
Various toilets at the station are out of order.
Due to refurbishment works, the toilets at Manchester Victoria will be out of use from Monday 23rd February until Tuesday 31st March.
Temporary Toilets have been provided, and can be found outside the main station entrance, towards the ramp for the AO Arena.
Accessible Toilet Facilities at the station have not changed.The ticket office will be closed from 07:00 on 21/02/2026 until further notice at Redcar Central station.
The lift on platform 4 is currently out of service.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order between platforms 2/3 and the rest of the station from now until further notice at Roby station.
For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
There is no lighting on the platforms at St Helens Central station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
The ticket office will be closed from now until further notice at West Allerton station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
Owing to uneven platforms passengers should take extra care at Wigton station.
Customer information during disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them, and is an area we need to focus on more strongly. Whilst it is recognised that Northern has the responsibility for managing our relationship with our customers, the interconnected nature of the rail industry means that a coordinated approach with industry partners to the customer information during major delays/disruptions is appropriate and important.
Whilst we always try our best to make your journey as simple as possible, we understand that sometimes things don’t always go to plan when travelling by rail.
The Smarter Information programme
Customers across the rail industry tell us that this is an area we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery Group as part of the Smarter Information programme.
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges:
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practices from across the rail industry and other industries to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
