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  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Other train service updates (1)

    • Last Updated 17/01/2026 12:45

      13:07 Windermere to Manchester Airport due 15:15 will be terminated at Lancaster.
      It will no longer call at Preston, Chorley, Bolton, Deansgate, Manchester Oxford Road, Manchester Piccadilly, Gatley and Manchester Airport.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

  • Other train service updates (1)

    • Last Updated 17/01/2026 13:06

      12:32 Manchester Airport to Liverpool Lime Street due 13:53 will no longer call at St Helens Junction, Lea Green, Rainhill, Whiston, Roby, Broad Green, Wavertree Technology Park and Edge Hill.
      It has been delayed at Manchester Airport and is now 20 minutes late.
      This is due to a late running train being in front of this one.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

  • Formation alerts (5)

    • Last Updated 17/01/2026 05:42

      Facilities on the 20:57 Manchester Victoria to Leeds due 22:15.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:42

      Facilities on the 16:27 Chester to Leeds due 18:41.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:42

      Facilities on the 19:12 Leeds to Manchester Victoria due 20:29.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:42

      Facilities on the 13:42 Leeds to Chester due 16:01.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:42

      Facilities on the 11:57 Manchester Victoria to Leeds due 13:22.
      Will be formed of 3 coaches instead of 4.

    Other train service updates (1)

    • Last Updated 17/01/2026 10:55

      13:19 Blackpool North to Leeds due 15:28 will be terminated at Blackburn.
      It will no longer call at Accrington, Burnley Manchester Road, Hebden Bridge, Halifax, Bradford Interchange, New Pudsey and Leeds.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Other train service updates (1)

    • Last Updated 17/01/2026 12:53

      12:49 Preston to Blackpool South due 13:25 is being delayed at Preston.
      This is due to train crew being delayed.

      Further Info

      We apologise for the delay to your train service today.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

  • Formation alerts (1)

    • Last Updated 17/01/2026 06:00

      Facilities on the 13:37 Carlisle to Leeds due 16:07.
      Will be formed of 2 coaches instead of 3.

  • Other train service updates (1)

    • Last Updated 17/01/2026 11:25

      11:33 Carlisle to Middlesbrough due 14:14 will no longer call at Wetheral, Brampton Cumbria, Haltwhistle, Bardon Mill, Haydon Bridge, Prudhoe and Metrocentre.
      This is due to a fault with barriers at a level crossing.

      Further Info

      We apologise for the cancellation of this service today.
      Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Formation alerts (2)

    • Last Updated 17/01/2026 06:00

      Facilities on the 17:26 Leeds to Morecambe due 19:51.
      Will be formed of 2 coaches instead of 3.

    • Last Updated 17/01/2026 06:00

      Facilities on the 20:12 Morecambe to Leeds due 22:25.
      Will be formed of 2 coaches instead of 3.

  • Formation alerts (5)

    • Last Updated 17/01/2026 05:46

      Facilities on the 21:17 Halifax to Hull due 23:05.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:46

      Facilities on the 13:16 Halifax to Hull due 15:01.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:46

      Facilities on the 19:15 Hull to Halifax due 21:03.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:46

      Facilities on the 17:16 Halifax to Hull due 19:00.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:46

      Facilities on the 15:16 Hull to Halifax due 17:03.
      Will be formed of 3 coaches instead of 4.

  • Formation alerts (7)

    • Last Updated 17/01/2026 06:05

      Facilities on the 20:17 Skipton to Leeds due 21:02.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 15:26 Leeds to Skipton due 16:10.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 23:20 Leeds to Skipton due 00:04.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 19:26 Leeds to Skipton due 20:13.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 17:20 Skipton to Leeds due 18:02.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 16:16 Skipton to Leeds due 17:00.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 12:47 Skipton to Leeds due 13:30.
      Will be formed of 3 coaches instead of 6.

  • Other train service updates (2)

    • Last Updated 17/01/2026 12:04

      11:00 Scarborough to Sheffield due 13:48 has been delayed at Hunmanby and is now 14 minutes late.
      This is due to a late running train being in front of this one at Hunmanby.

      Further Info

      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.

    • Last Updated 17/01/2026 10:41

      12:00 Scarborough to Sheffield due 14:49 will be started from Filey.
      It will no longer call at Scarborough and Seamer.
      This is due to more trains than usual needing repairs at the same time.

      Further Info

      We apologise for the cancellation of this service today.
      Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Formation alerts (1)

    • Last Updated 17/01/2026 06:01

      Facilities on the 22:38 Sheffield to Huddersfield due 23:57.
      Will be formed of 2 coaches instead of 3.

  • Formation alerts (4)

    • Last Updated 17/01/2026 06:05

      Facilities on the 22:10 Ilkley to Leeds due 22:40.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 21:33 Leeds to Ilkley due 22:00.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 14:03 Leeds to Ilkley due 14:30.
      Will be formed of 3 coaches instead of 6.

    • Last Updated 17/01/2026 06:05

      Facilities on the 14:40 Ilkley to Leeds due 15:10.
      Will be formed of 3 coaches instead of 6.

  • Line updates (1)

    • Last Updated 06/01/2026 11:41

      Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.

      Impact

      Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.

      Customer advice

      Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
      Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.

      Effect on service:
      Train services are unable to run between Corkickle and Whitehaven (in both directions).
      Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
      Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
      Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),

      Replacement transport:

      Road transport will operate between Corkickle and Whitehaven.
      Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
      Please see station information posters for the location of bus pick up points.
      Journey times may be extended by up to 60 minutes whilst travelling by road transport.

      Additional Info

      For a video in relation to this disruption, please see... https://vimeo.com/1114787209?fl=pl&fe=ti

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
      If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Train cancellations (1)

    • Last Updated 17/01/2026 12:40

      13:07 Ashington to Newcastle due 13:42 will be cancelled.
      This is due to a fault on this train at Newcastle.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Formation alerts (2)

    • Last Updated 17/01/2026 05:42

      Facilities on the 22:30 Leeds to Wakefield Westgate due 22:45.
      Will be formed of 3 coaches instead of 4.

    • Last Updated 17/01/2026 05:42

      Facilities on the 23:23 Wakefield Westgate to Leeds due 23:40.
      Will be formed of 3 coaches instead of 4.

    Other train service updates (2)

    • Last Updated 17/01/2026 12:45

      An additional train service has been planned to operate as shown 14:11 Preston to Manchester Airport due 15:15.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    • Last Updated 17/01/2026 10:55

      An additional train service has been planned to operate as shown 14:43 Hebden Bridge to Leeds due 15:28.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Engineering works (3)

    • Last Updated 12/01/2026 06:00

      Planned engineering work will take place between York and Leeds from 00:01, Saturday 17 January 2026 to 23:59, Friday 23 January 2026.
      Some lines will be blocked.
      All services will be revised.
      Saturday 17th to Friday 23rd of Janaury 2026.
      Blackpool North York: Trains will terminate at Leeds.
      York Blackpool North: Trains will start from Leeds.
      Leeds York: Trains will terminate at Micklefield.
      York Leeds: Trains will start from Micklefield.
      Buses will be provided between Micklefield and York (in both directions). TPE train services will operate between Leeds and York (in both directions) via Castleford.
      Services between Halifax/Leeds and Selby/Hull (in both directions) will run as normally advertised.

      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/01/2026 14:39

      Planned engineering work will take place between Leeds and Sheffield via Moorthorpe and York from 00:15, Saturday 17 January 2026 to 04:55, Monday 19 January 2026.
      Some lines will be blocked.
      Some services will be revised.
      Saturday 17th & Sunday 18th January 2026
      Leeds Sheffield via Moorthorpe: Trains will terminate at Wakefield Westgate.
      Sheffield Leeds via Moorthorpe: Trains will start from Wakefield Westgate.
      Buses will be provided between Wakefield Westgate and Rotherham Central (in both directions). Trains and local public transport links are available between Rotherham Central and Sheffield (in both directions).
      Sheffield York (in both directions): Trains will not run.
      Buses will be provided between York and Rotherham Central (in both directions). Trains and local public transport links are available between Rotherham Central and Sheffield (in both directions).

      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 12/01/2026 06:00

      Planned engineering work will take place between Preston and Lostock Hall from 23:55, Saturday 17 January 2026 to 08:55, Sunday 18 January 2026.
      Some lines will be blocked.
      All services will be revised.
      Saturday 17th of January 2026
      The 23:15 Liverpool Lime Street to Preston service will terminate at Wigan North Western. A bus will be provided from Wigan North Western to Preston.
      The 23:17 Manchester Airport to Blackpool North service will terminate at Buckshaw Parkway. A bus will be provided from Buckshaw Parkway to Blackpool North.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.

    Customers are advised that there have been loose paving slabs reports on Platform 2 at this station. Customers are requested to take care when boarding/alighting trains, and moving about the station.

  • There is no lighting at the station at Bare Lane station.

    Please take additional care when boarding & alighting trains at this station. Our engineering teams are working hard to resolve the fault as quickly as possible.

  • The lifts will be out of order between Platform 4 and the underpass from 06:15 on 12/01/2026 until further notice at Blackburn station.

    Due to a fault with the lift at Platform 4, the lift is under manual operation. Staff members are on site and can assist. All other lifts at this station have been reported as working correctly.

  • Owing to uneven platforms passengers should take extra care at Blackpool South station.

  • At Bredbury station, the following issues have been reported:
    Staff are in attendance.
    The ticket office is unable to issue tickets due to refurbishments, work is due to be completed by 19/01/2026

    Customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • There is no lighting on the platform at Brinnington station.

    Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.

  • At Broad Green station, the following issues have been reported:
    The ticket office is closed.
    Owing to uneven surfaces passengers should take extra care.
    Due to ongoing refurbishment work, the ticket office at this station will be closed until further notice. A ticket vending machine is available.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Owing to uneven platforms the station has been closed at Burnage station.

  • There is no lighting on the platforms at Burscough Bridge station.

    Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.

  • The lifts will be out of order from now until further notice at Castleford station.

  • There is no lighting at the station at Chapel-En-Le-Frith station.

    Due to a fault with the station lighting, customers are advised to take extra care when moving about the station.

  • At Dinting station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    The ticket vending machines are out of order.
    Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.

  • The lifts will be out of order between platform 0 and platforms 1, 3 and the station exit from now until further notice at Doncaster station.

  • At Edge Hill station, the following issues have been reported:
    Owing to poor lighting on the platforms passengers should take extra care.
    Customers are advised to take extra care when boarding and alighting services.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • At Fairfield station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    Reports of loose coping stones on the platform edge at Platform 1

  • Owing to uneven platforms passengers should take extra care at Gorton station.

  • There is no passenger assistance at this station from 06:15 - 13:00. Please contact our Customer Experience Centre on 0800 200 6060.

  • The lifts will be out of order between Platform 3 and Platform 1 from now until further notice at Harrogate station.

  • The ticket office will be closed from 13:00 on 17/01/2026 until the end of the day at Hartlepool station.

    There is a ticket vending machine at the station.

  • There is no lighting on the footbridge between the entrance and platform 1 or on the footbridge between the entrance and platform 2 at Heaton Chapel station.

    Due to a fault with the lighting on the stairs between the road bridge and the platforms at Heaton Chapel, customers are advised to take extra care when moving about the station.

  • The ticket office has now reopened at Horsforth station.

  • The lifts will be out of order between Platform 1 and Platform 2/3 from 06:57 on 16/01/2026 until further notice at Hunts Cross station.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • The lifts will be out of order between platform 1 and the subway from 00:00 on 15/01/2026 until further notice at Irlam station.

    Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The lifts are now working at Lincoln station.

  • At Marple station, the following issues have been reported:
    Step free access will be unavailable at the station between platform 2 and 1 from 06:15 on 27/01/2026 until 23:59 on 29/01/2026.
    The lifts will be out of order between platform 2 and 1 from 06:15 on 27/01/2026 until 23:59 on 29/01/2026.

    Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The customer information system is out of order at Menston station.

  • Owing to uneven platforms passengers should take extra care at Mossley Hill station.

  • At Northwich station, the following issues have been reported:
    The ticket office will be closed from 06:12 on 13/01/2026 until further notice.
    Due to ongoing refurbishment work, the station ticket office will be closed until early 2026. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.

  • There is no lighting on the platform at Rufford station.

    Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.

  • Owing to uneven platforms passengers should take extra care at Smithy Bridge station.

    Passengers should take extra care on Platform 1 at this station due to loose coping stones. Passengers should take extra care on Platform 2 at this station due to damage to the platform surface.

  • Owing to uneven platforms passengers should take extra care at Wigton station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

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Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

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