Currently there are 17 route disruptions and 37 station updates
Routes
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (2)
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Last Updated 24/01/2026 14:22
14:53 Bishop Auckland to Saltburn due 16:17 will be started from Darlington.
It will no longer call at Bishop Auckland, Shildon, Newton Aycliffe, Heighington and North Road.
This is due to passengers causing a disturbance on this train at Middlesbrough.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Last Updated 24/01/2026 14:22
13:26 Saltburn to Bishop Auckland due 14:47 was started from Redcar Central and will be terminated at Darlington.
It will no longer call at Saltburn, Marske, Longbeck, Redcar East, North Road, Heighington, Newton Aycliffe, Shildon and Bishop Auckland.
It has been delayed at Middlesbrough and is now 21 minutes late.
This is due to passengers causing a disturbance on this train at Middlesbrough.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Other train service updates (1)
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Last Updated 24/01/2026 12:01
14:18 Leeds to Morecambe due 16:34 will be terminated at Lancaster.
It will no longer call at Bare Lane and Morecambe.
This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Other train service updates (1)
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Last Updated 24/01/2026 12:09
13:51 Manchester Piccadilly to Buxton due 14:53 will be starting late from Manchester Piccadilly and is expected to be 10 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Formation alerts (4)
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Last Updated 24/01/2026 06:16
Facilities on the 18:23 Chester to Leeds due 20:48.
Will be formed of 3 coaches instead of 4.
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Last Updated 24/01/2026 06:16
Facilities on the 13:57 Manchester Victoria to Leeds due 15:18.
Will be formed of 3 coaches instead of 4.
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Last Updated 24/01/2026 06:16
Facilities on the 21:12 Leeds to Manchester Victoria due 22:29.
Will be formed of 3 coaches instead of 4.
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Last Updated 24/01/2026 06:16
Facilities on the 15:42 Leeds to Chester due 18:09.
Will be formed of 3 coaches instead of 4.
Engineering works (1)
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Last Updated 19/01/2026 04:00
Planned engineering work will take place between Blackpool North and Preston from 02:00, Sunday 25 January 2026 to 05:20, Monday 26 January 2026.
All lines will be blocked.
All services will be replaced by buses between Preston and Blackpool North and revised.
Sunday 25th January 2026
York/Leeds Blackpool North: Trains will terminate at Preston.
Blackpool North York/Leeds: Trains will start from Preston.
Buses will be provided between Preston and Blackpool North (in both directions).
Manchester Blackpool North: Trains will terminate at Preston.
Blackpool North Manchester: Trains will start from Preston.
Buses will be provided between Preston and Blackpool North (in both directions).
Liverpool Lime Street Blackpool North: Trains will terminate at Preston.
Blackpool North Liverpool Lime Street: Trains will start from Preston.
Buses will be provided between Preston and Blackpool North (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Other train service updates (1)
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Last Updated 24/01/2026 12:45
13:22 Liverpool Lime Street to Manchester Oxford Road due 14:33 will be starting late from Liverpool Lime Street.
This is due to a passenger being taken ill on a train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Other train service updates (1)
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Last Updated 24/01/2026 12:10
19:18 Manchester Piccadilly to New Mills Central due 19:52 will be starting late from Manchester Piccadilly and is expected to be 10 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
Engineering works (1)
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Last Updated 19/01/2026 04:00
Planned engineering work will take place between Sheffield and Dore & Totley from 00:01, Sunday 25 January 2026 to 10:00, Sunday 25 January 2026.
All lines will be blocked.
Some services will be revised.
Sunday 25th January 2026
The 0745 Manchester Piccadilly to Sheffield service will terminate at Grindleford.
The 0914 Sheffield to Manchester Piccadilly service will start from Grindleford.
Customers should use the next available services.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (1)
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Last Updated 24/01/2026 06:16
Facilities on the 15:42 Leeds to Chester due 18:09.
Will be formed of 3 coaches instead of 4.
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Other train service updates (1)
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Last Updated 24/01/2026 13:40
13:20 Skipton to Leeds due 14:02 has been delayed at Skipton and is now 18 minutes late.
This is due to a fault on this train.
Further Info
We apologise for the delay to your train service today.
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
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Formation alerts (5)
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Last Updated 24/01/2026 06:18
Facilities on the 13:11 Huddersfield to Sheffield due 14:28.
Will be formed of 2 coaches instead of 3.
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Last Updated 24/01/2026 06:18
Facilities on the 17:35 Sheffield to Huddersfield due 18:50.
Will be formed of 2 coaches instead of 3.
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Last Updated 24/01/2026 06:18
Facilities on the 14:35 Sheffield to Huddersfield due 15:51.
Will be formed of 2 coaches instead of 3.
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Last Updated 24/01/2026 06:18
Facilities on the 16:11 Huddersfield to Sheffield due 17:28.
Will be formed of 2 coaches instead of 3.
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Last Updated 24/01/2026 06:18
Facilities on the 19:11 Huddersfield to Sheffield due 20:28.
Will be formed of 2 coaches instead of 3.
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Line updates (1)
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Last Updated 06/01/2026 11:41
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For a video in relation to this disruption, please see... https://vimeo.com/1114787209?fl=pl&fe=ti
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Train cancellations (1)
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Last Updated 24/01/2026 12:01
16:39 Morecambe to Lancaster due 16:49 will be cancelled.
This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Formation alerts (10)
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Last Updated 24/01/2026 06:14
Facilities on the 14:08 Doncaster to Hull due 15:13.
Will be formed of 3 coaches instead of 2.
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Last Updated 24/01/2026 13:21
Facilities on the 14:45 Leeds to Sheffield due 15:31.
Will be formed of 2 coaches instead of 4.
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Last Updated 24/01/2026 13:21
Facilities on the 15:44 Sheffield to Leeds due 16:38.
Will be formed of 2 coaches instead of 4.
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Last Updated 24/01/2026 06:14
Facilities on the 15:49 Hull to Doncaster due 16:55.
Will be formed of 3 coaches instead of 2.
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Last Updated 24/01/2026 13:21
Facilities on the 16:45 Leeds to Sheffield due 17:31.
Will be formed of 2 coaches instead of 4.
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Last Updated 24/01/2026 06:14
Facilities on the 17:04 Doncaster to Hull due 18:12.
Will be formed of 3 coaches instead of 2.
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Last Updated 24/01/2026 06:14
Facilities on the 18:53 Hull to Doncaster due 19:58.
Will be formed of 3 coaches instead of 2.
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Last Updated 24/01/2026 06:14
Facilities on the 20:08 Doncaster to Hull due 21:14.
Will be formed of 3 coaches instead of 2.
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Last Updated 24/01/2026 06:18
Facilities on the 20:52 Sheffield to Leeds due 21:40.
Will be formed of 2 coaches instead of 3.
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Last Updated 24/01/2026 06:18
Facilities on the 21:45 Leeds to Sheffield due 22:31.
Will be formed of 2 coaches instead of 3.
Other train service updates (17)
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Last Updated 24/01/2026 14:12
13:41 Middlesbrough to Metrocentre due 15:00 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
14:08 Metrocentre to Newcastle due 14:17 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 12:09
14:21 Manchester Piccadilly to Rose Hill Marple due 14:53 will be starting late from Manchester Piccadilly and is expected to be 2 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 24/01/2026 14:12
14:26 Newcastle to Metrocentre due 14:33 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
14:40 Middlesbrough to Metrocentre due 16:00 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
14:52 Metrocentre to Middlesbrough due 16:14 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
15:08 Metrocentre to Newcastle due 15:17 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
15:26 Newcastle to Metrocentre due 15:33 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
15:42 Middlesbrough to Metrocentre due 17:00 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
15:53 Metrocentre to Middlesbrough due 17:15 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
16:08 Metrocentre to Newcastle due 16:17 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
16:26 Newcastle to Metrocentre due 16:33 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
16:43 Middlesbrough to Metrocentre due 18:01 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
17:08 Metrocentre to Newcastle due 17:17 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
17:26 Newcastle to Metrocentre due 17:33 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
17:52 Metrocentre to Middlesbrough due 19:18 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
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Last Updated 24/01/2026 14:12
18:12 Metrocentre to Newcastle due 18:21 will call additionally at Dunston.
This is due to a short-notice change to the timetable.
Engineering works (4)
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Last Updated 19/01/2026 04:00
Planned engineering work will take place between York and Leeds via Garforth from 00:01, Saturday 24 January 2026 to 05:30, Monday 26 January 2026.
All lines will be blocked.
All services will be replaced by buses between Micklefield and York and revised.
Saturday 24th & Sunday 25th January 2026
Blackpool North York: Trains will terminate at Leeds.
York Blackpool North: Trains will start from Leeds.
Leeds York: Trains will terminate at Micklefield.
York Leeds: Trains will start from Micklefield.
Buses will be provided between Micklefield and York (in both directions). TPE train services will operate between Leeds and York (and vv) via Castleford.
Services between Halifax/Leeds and Selby/Hull (in both directions) will run as normally advertised.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 19/01/2026 04:00
Planned engineering work will take place between Metrocentre and Hexham from 00:01, Saturday 24 January 2026 to 05:30, Monday 26 January 2026.
All lines will be blocked.
All services will be replaced by buses between Hexham and Metrocentre and revised.
Saturday 24th & Sunday 25th of January 2026
Newcastle Carlisle: Trains will run between Newcastle and Metrocentre, and between Hexham and Carlisle.
Carlisle Newcastle: Trains will run between Carlisle and Hexham, and between Metrocentre and Newcastle.
Buses will be provided between Hexham and Metrocentre (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 19/01/2026 04:00
Planned engineering work will take place between Preston and Lostock Hall from 23:55, Saturday 24 January 2026 to 08:55, Sunday 25 January 2026.
All lines will be blocked.
Some services will be revised.
Saturday 24th January 2026
The 2317 Manchester Airport to Blackpool North service will terminate at Buckshaw Parkway. A bus will be provided from Buckshaw Parkway to Blackpool North.
The 2315 Liverpool Lime Street to Preston service will terminate at Wigan North Western. A bus will be provided from Wigan North Western to Preston.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 19/01/2026 04:00
Planned engineering work will take place between Blackpool South and Preston from 02:00, Sunday 25 January 2026 to 05:20, Monday 26 January 2026.
All lines will be blocked.
All services will be replaced by buses between Preston and Blackpool South and revised.
Sunday 25th January
Colne Blackpool South: Trains will terminate at Preston.
Blackpool South - Colne: Trains will start from Preston.
Buses will be provided between Preston and Blackpool South (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.
Customers are advised that there have been loose paving slabs reports on Platform 2 at this station. Customers are requested to take care when boarding/alighting trains, and moving about the station.
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The ticket office has not opened at Altrincham station.
Due to industrial action, the ticket office at Altrincham Interchange is not expected to be open today. When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
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There is no lighting at the station at Bare Lane station.
Please take additional care when boarding & alighting trains at this station. Our engineering teams are working hard to resolve the fault as quickly as possible.
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There is no lighting on the platform at Battersby station.
The ticket office at Bingley is only able to accept cash until further notice.
The lifts will be out of order between platform 2 and the overbridge from now until further notice at Bingley station.
The lifts will be out of order between Platform 4 and the underpass from 06:23 on 21/01/2026 until further notice at Blackburn station.
Due to a fault with the lift at Platform 4, the lift is under manual operation. Staff members are on site and can assist. All other lifts at this station have been reported as working correctly.
Owing to uneven platforms passengers should take extra care at Blackpool South station.
At Broad Green station, the following issues have been reported:
The ticket office is closed.
Owing to uneven surfaces passengers should take extra care.
Due to ongoing refurbishment work, the ticket office at this station will be closed until further notice. A ticket vending machine is available.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
At Broadbottom station, the following issues have been reported:
The ticket office will be closed from 08:29 on 19/01/2026 until 23:59 on 25/01/2026.
Staff are in attendance.
Due to refurbishment works, the ticket office will be closed from 19/01/2026, and is not expected to reopen until the end of the week (25/01/2026).When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The ticket office will be closed from 06:25 on 26/01/2026 until the end of the day at Bromley Cross station.
Owing to uneven platforms the station has been closed at Burnage station.
There is no lighting on platform 1 at Carnforth station.
For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
The ticket vending machines are out of order.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.At Edge Hill station, the following issues have been reported:
Owing to poor lighting on the platforms passengers should take extra care.
Customers are advised to take extra care when boarding and alighting services.For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
At Fairfield station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Reports of loose coping stones on the platform edge at Platform 1Owing to uneven platforms passengers should take extra care at Gorton station.
Due to maintenance, the ticket office at this station is currently unable to issue tickets. Please purchase a ticket from one of the ticket vending machines at the station before boarding.
There is no lighting on the platforms. Staff are in attendance at Guiseley station.
The lifts will be out of order from 15:30 on 23/01/2026 until further notice at Harrogate station.
Hartlepool ticket office will be opening to the following times:
Saturday 24 January - From 07:10 to 13:00, and from 14:00 to 16:40.
Sunday 25 January - Closed.
Monday 26 January - From 07:10 to 13:00, and from 14:00 to 16:40.Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
The ticket vending machines are out of order at Levenshulme station.
The ticket office will be closed from 13:00 on 24/01/2026 until 18:00 on 24/01/2026 at Leyland station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
The lifts will be out of order between platforms 2 & 3 and the overbridge from now until further notice at Liverpool South Pw Hl station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
There is no lighting at the station at Lytham station.
At Marple station, the following issues have been reported:
Step free access will be unavailable at the station between platform 2 and 1 from 06:15 on 27/01/2026 until 23:59 on 29/01/2026.
The lifts will be out of order between platform 2 and 1 from 06:15 on 27/01/2026 until 23:59 on 29/01/2026.Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
Owing to uneven platforms passengers should take extra care at Mossley Hill station.
At Northwich station, the following issues have been reported:
The ticket office will be closed from 06:12 on 13/01/2026 until further notice.
Due to ongoing refurbishment work, the station ticket office will be closed until early 2026. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.At Prescot station, the following issues have been reported:
The ticket office is closed.
The station is unstaffed.There is no lighting on the platform at Ruswarp station.
The ticket office at Shipley is only able to accept cash until further notice.
The subway between platforms 3, 4 and 5 is currently out of use at Shipley station due to flooding.
Customers are advised to use the lifts and the footbridge between these platforms until further notice.Owing to uneven platforms passengers should take extra care at Smithy Bridge station.
Passengers should take extra care on Platform 1 at this station due to loose coping stones. Passengers should take extra care on Platform 2 at this station due to damage to the platform surface.
The ticket office will be closed :
From 06:10 on 28/01/2026 until the end of the day
From 02:00 on 29/01/2026 until further notice at Swinton station.The ticket office will be closed :
From 16:00 on 26/01/2026 until the end of the day
From 16:00 on 27/01/2026 until the end of the day
From 17:45 on 29/01/2026 until the end of the day at Whitehaven station.Owing to uneven platforms passengers should take extra care at Wigton station.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
