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Routes

  • Line updates (1)

    • Last Updated 26/06/2025 07:37

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Line updates (1)

    • Last Updated 26/06/2025 07:37

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Line updates (1)

    • Last Updated 26/06/2025 07:37

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • Owing to uneven platforms passengers should take extra care at Ashburys station.

  • The ticket office will be closed :
    From 05:45 on 30/06/2025 until the end of the day
    From 05:45 on 01/07/2025 until the end of the day
    From 05:45 on 02/07/2025 until the end of the day
    From 05:45 on 03/07/2025 until the end of the day
    From 05:45 on 04/07/2025 until the end of the day at Atherton station.

  • The automatic ticket barriers are not in use at Blackburn station.

  • Owing to uneven platforms passengers should take extra care at Blackpool South station.

  • The ticket office will be closed from 07:00 on 04/07/2025 until the end of the day at Bramhall station.

  • At Broad Green station, the following issues have been reported:
    The ticket office will be closed from 13:39 on 13/06/2025 until further notice.
    The station is currently undergoing refurbishment work. However, the station is staffed from 06:30 until 21:00 each day to offer assistance to customers.
    Station ramps not available, conductors to use on-board ramps.

  • Owing to uneven surfaces passengers should take extra care at Broad Green station.

  • The lifts will be out of order between Platform 2 and the rest of the station from now until further notice at Castleford station.

    Customers who require step free access to/from platform 2 at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The ticket office will be closed :
    From now until the end of the day
    From 06:45 on 01/07/2025 until the end of the day
    From 06:45 on 02/07/2025 until the end of the day
    From 06:45 on 03/07/2025 until the end of the day
    From 06:45 on 04/07/2025 until the end of the day at Chassen Road station.

  • The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.

  • The ticket office will be closed :
    From now until the end of the day
    From 06:20 on 01/07/2025 until the end of the day
    From 06:20 on 02/07/2025 until the end of the day
    From 06:20 on 03/07/2025 until the end of the day
    From 06:20 on 04/07/2025 until the end of the day at Dinting station.

  • At Dinting station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    The ticket vending machines are out of order.
    Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.

  • The ticket office will be closed :
    From now until the end of the day
    From 07:00 on 02/07/2025 until the end of the day
    From 07:00 on 03/07/2025 until the end of the day
    From 07:00 on 04/07/2025 until the end of the day at Disley station.

  • The ticket office is unable to sell tickets - staff remain on site to offer assistance to passengers.
    The ticket vending machines are also out of order.

  • Unable to sell tickets due to a technical fault. Staff are on site and able to offer assistance.

  • The ticket office will be closed from 06:15 on 05/07/2025 until 13:15 on 05/07/2025 at Eccles station.

  • The ticket office will be closed :
    From 14:40 on 30/06/2025 until the end of the day
    From 14:40 on 01/07/2025 until the end of the day
    From 05:14 on 04/07/2025 until 14:55 on 04/07/2025 at Edge Hill station.

  • The ticket office will be closed :
    From 06:15 on 30/06/2025 until the end of the day
    From 18:15 on 01/07/2025 until the end of the day
    From 18:15 on 02/07/2025 until the end of the day
    From 18:15 on 03/07/2025 until the end of the day
    From 18:15 on 04/07/2025 until the end of the day
    From 18:15 on 05/07/2025 until the end of the day at Grange-Over-Sands station.

  • Owing to uneven platforms passengers should take extra care at Hadfield station.

  • The ticket office will be closed from 06:15 on 30/06/2025 until 06:15 on 07/07/2025 at Hag Fold station.

  • The ticket office will be closed from 06:40 on 04/07/2025 until the end of the day at Hale station.

  • Owing to uneven surfaces passengers should take extra care at Hall I' Th' Wood station.

  • The ticket office will be closed from 14:45 on 02/07/2025 until 07:00 on 03/07/2025 at Hartlepool station.

  • The ticket office will be closed :
    From 13:00 on 30/06/2025 until the end of the day
    From 13:00 on 01/07/2025 until the end of the day
    From 07:00 on 02/07/2025 until 11:40 on 02/07/2025
    From 13:00 on 03/07/2025 until the end of the day
    From 13:00 on 04/07/2025 until the end of the day
    From 13:00 on 05/07/2025 until the end of the day at Hartlepool station.

    There is a ticket vending machine at the station.

  • All toilets are out of order at Hazel Grove station.

  • Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.

  • Owing to uneven platforms passengers should take extra care at Kirkby-In-Furness station.

    Please take care on platform 2, uneven surfaces

  • The ticket office will be closed :
    From 13:25 on 01/07/2025 until the end of the day
    From 13:25 on 02/07/2025 until the end of the day
    From 13:25 on 03/07/2025 until the end of the day
    From 13:25 on 04/07/2025 until the end of the day at Knutsford station.

  • The lifts will be out of order from 06:16 on 28/05/2025 until further notice at Lancaster station.

    Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The ticket office will be closed from 06:10 on 11/06/2025 until further notice at Lea Green station.

  • The ticket office is closed at Levenshulme station.

  • The lifts will be out of order between platform 3 and platforms 4 & 5 from now until further notice at Lincoln station.

    Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • Owing to uneven platforms passengers should take extra care at Littleborough station.

  • The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.

  • At Northwich station, the following issues have been reported:
    The ticket office will be closed from now until 23:59 on 31/12/2025.
    Due to on-going refurbishment work this station ticket offiice will be closed until the end of 2025.

  • Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.

  • The ticket vending machines are out of order at Prudhoe station.

    Customers who require a ticket are advised to purchase from the Northern App or from the ticket office. During the hours when the ticket office is closed and you wish to pay using cash, please purchase your ticket from the conductor on board the train.

  • The ticket office will be closed from now until further notice at Rainhill station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket vending machines are on platform 1 are out of order at Shipley station.

  • Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.

  • The ticket office will be closed :
    From 06:00 on 30/06/2025 until 13:00 on 30/06/2025
    From 06:00 on 02/07/2025 until 13:00 on 02/07/2025
    From 06:00 on 04/07/2025 until 13:00 on 04/07/2025 at Walkden station.

  • Owing to uneven platforms passengers should take extra care at West Allerton station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

  • App Store
  • Google Play