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The details below relate to the next hour of our services. For information beyond that timeframe, please visit National Rail Enquiries. 

Routes

  • Line updates (1)

    • Last Updated 06/02/2026 15:25

      Due to urgent repairs to a bridge at South Bank:

      Impact

      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.

      Customer advice

      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.

      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.

      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.

      Additional Info

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Train cancellations (1)

    • Last Updated 08/02/2026 01:34

      08:29 Manchester Victoria to Leeds due 09:46 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

  • Train cancellations (1)

    • Last Updated 08/02/2026 01:34

      08:31 Manchester Victoria to Liverpool Lime Street due 09:26 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

  • Line updates (1)

    • Last Updated 06/02/2026 15:25

      Due to urgent repairs to a bridge at South Bank:

      Impact

      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.

      Customer advice

      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.

      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.

      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.

      Additional Info

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Other train service updates (1)

    • Last Updated 07/02/2026 08:20

      08/02/26 08:57 Sheffield to Scarborough due 11:44 will be started from Hull.
      It will no longer call at Sheffield, Meadowhall, Doncaster, Goole and Brough.
      This is due to more trains than usual needing repairs at the same time.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

  • Line updates (1)

    • Last Updated 06/02/2026 15:25

      Due to urgent repairs to a bridge at South Bank:

      Impact

      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.

      Customer advice

      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.

      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.

      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.

      Additional Info

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Other train service updates (2)

    • Last Updated 08/02/2026 05:00

      10:14 Lincoln to Lockwood due 12:55 will be started from Sheffield.
      It will no longer call at Lincoln, Saxilby, Gainsborough Lea Road, Retford Low Level, Worksop, Shireoaks, Kiveton Park, Kiveton Bridge and Woodhouse.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
      If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk

    • Last Updated 08/02/2026 05:00

      11:19 Lockwood to Lincoln due 13:57 will be started from Sheffield.
      It will no longer call at Lockwood, Berry Brow, Honley, Brockholes, Stocksmoor, Shepley, Denby Dale, Penistone, Silkstone Common, Dodworth, Barnsley, Wombwell, Elsecar, Chapeltown and Meadowhall.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
      If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk

  • Line updates (1)

    • Last Updated 06/02/2026 14:43

      Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.

      Impact

      Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.

      Customer advice

      Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
      Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.

      Effect on service:
      Train services are unable to run between Corkickle and Whitehaven (in both directions).
      Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
      Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
      Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),

      Replacement transport:
      Road transport will operate between Corkickle and Whitehaven.
      Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
      Please see station information posters for the location of bus pick up points.
      Journey times may be extended by up to 60 minutes whilst travelling by road transport.

      Additional Info

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
      If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Train cancellations (4)

    • Last Updated 08/02/2026 01:34

      08:33 Manchester Victoria to Blackburn due 09:51 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    • Last Updated 08/02/2026 05:00

      08:42 Sheffield to Lincoln due 09:51 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
      If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk

    • Last Updated 08/02/2026 05:00

      09:36 Sheffield to Lockwood due 10:52 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
      If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk

    • Last Updated 08/02/2026 01:34

      10:12 Blackburn to Manchester Victoria due 11:34 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    Other train service updates (1)

    • Last Updated 08/02/2026 01:36

      08:44 Manchester Airport to Preston due 09:57 will be terminated at Manchester Oxford Road.
      It will no longer call at Deansgate, Salford Crescent, Bolton, Lostock, Horwich Parkway, Blackrod, Adlington Lancashire, Chorley, Buckshaw Parkway, Leyland and Preston.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    Engineering works (2)

    • Last Updated 01/02/2026 04:00

      Planned engineering work will take place between Preston and Lostock Hall from 23:55, Saturday 07 February 2026 to 08:55, Sunday 08 February 2026.
      All lines will be blocked.
      All services will be revised. Northern Trains services only.
      Engineering work will be taking place between Preston and Lostock Hall from 23:55 Saturday 7th February until 08:55 Sunday 8th February 2026.
      The 23:17 Manchester Airport to Blackpool North service will terminate at Buckshaw Parkway. A bus will be provided from Buckshaw Parkway to Blackpool North.
      The 23:15 Liverpool Lime Street to Preston service will terminate at Wigan North Western. A bus will be provided from Wigan North Western to Preston.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 01/02/2026 04:00

      Planned engineering work will take place between Preston and Blackpool North from 02:00, Sunday 08 February 2026 to 03:00, Monday 09 February 2026.
      All lines will be blocked.
      All services will be revised. Northern Trains services only.
      Engineering work will be taking place between Preston and Blackpool North from 02:00 Sunday 8th February until 05:00 Monday 9th February 2026.
      York/Leeds Blackpool North: Trains will terminate at Preston.
      Blackpool North York/Leeds: Trains will start from Preston.
      Buses will be provided between Blackpool North and Preston (in both directions).

      Manchester Airport Blackpool North: Trains will terminate at Preston.
      Blackpool North Manchester Airport: Trains will start from Preston.
      Buses will be provided between Blackpool North and Preston (in both directions).
      Liverpool Lime Street Blackpool North: Trains will terminate at Preston.
      Blackpool North Liverpool Lime Street: Trains will start from Preston.
      Buses will be provided between Blackpool North and Preston (in both directions).
      MONDAY ONLY
      The 04:59 Blackpool North to Manchester Airport service will start from Preston. A bus will be provided from Blackpool North to Preston, departing Blackpool North at 04:10 to connect with the train at Preston.

      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • Owing to uneven platforms passengers should take extra care at Accrington station.

    Customers are advised that there have been loose Coping Stones reported on the Platform 2 edge at this station. Customers are requested to take care when boarding/alighting trains.

  • Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.

    Customers are advised that there have been loose paving slabs reports on Platform 2 at this station. Customers are requested to take care when boarding/alighting trains, and moving about the station.

  • There is no lighting on the platforms at Arram station.

    Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.

  • There is no lighting at the station at Bare Lane station.

    Please take additional care when boarding & alighting trains at this station. Our engineering teams are working hard to resolve the fault as quickly as possible.

  • At Barrow-In-Furness station, the following issues have been reported:
    Various toilets on platform 2/3 are out of order.
    The waiting room on platform 2/3 has been closed for repairs.
    The waiting room and toilets on platform 1 are still open.

  • The automatic ticket barriers are not in use at Blackpool North station.

  • Owing to uneven platforms passengers should take extra care at Blackpool South station.

  • There is no lighting on platform 2 at Bramhall station.

    Customers are advised to take extra care when moving about the station, due to the lighting on platform 2 being reported as faulty.

  • At Brighouse station, the following issues have been reported:
    There is no lighting on the platforms. Staff are in attendance.
    The ticket vending machines are out of order.
    The permit to travel machine is out of order.
    The customer information system at the station is out of order.

    Due to a local power outage there is no lighting on the platforms, passengers should take extra care when using this station.

  • At Broad Green station, the following issues have been reported:
    The ticket office is closed.
    Owing to uneven surfaces passengers should take extra care.
    Due to ongoing refurbishment work, the ticket office at this station will be closed until further notice. A ticket vending machine is available.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The lifts will be out of order from 18:53 on 06/02/2026 until further notice at Daisy Hill station.

    Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • Owing to uneven platforms passengers should take extra care at Davenport station.

  • At Dinting station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    The ticket vending machines are out of order.
    Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.

  • Owing to uneven platforms passengers should take extra care at Dove Holes station.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • The ticket office will be closed from 14:30 on 10/02/2026 until the end of the day at Eccleston Park station.

  • At Edge Hill station, the following issues have been reported:
    Owing to poor lighting on the platforms passengers should take extra care.
    Customers are advised to take extra care when boarding and alighting services.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • Owing to uneven platforms passengers should take extra care on platform 2 at Euxton Balshaw Lane station.

  • At Fairfield station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    Due to loose coping stones on the edge of Platform 1, Customers are advised to take extra care.

  • Owing to uneven platforms passengers should take extra care at Gorton station.

  • The ticket office will be closed :
    From 18:15 on 13/02/2026 until the end of the day
    From 13:15 on 14/02/2026 until the end of the day at Grange-Over-Sands station.

  • The ticket office will be closed from 05:45 on 10/02/2026 until 14:30 on 10/02/2026 at Grange-Over-Sands station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Please be advised this station is currently unable to process smart card transactions and checks.
    The station is also unable to process Weekly, monthly or flexi tickets.

  • The ticket office will be closed :
    From 06:15 on 12/02/2026 until the end of the day
    From 06:15 on 13/02/2026 until the end of the day at Hag Fold station.

  • The ticket office will be closed from 06:15 on 09/02/2026 until 13:15 on 13/02/2026 at Hag Fold station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office is unable to process cash payments.

  • There is no lighting at the station at Hapton station.

  • The ticket office will be closed from 07:00 on 14/02/2026 until the end of the day at Hindley station.

  • Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.

  • Owing to uneven surfaces on platform 1, passengers should take extra care at Kearsley station.

  • Various toilets at the station are out of order at Lea Green station.

  • There is no lighting at the station at Lytham station.

    Due to a fault with the station lighting, customers are advised to take extra care when moving about the station.

  • Owing to uneven platforms passengers should take extra care at Mossley Hill station.

  • All toilets at the station are out of order at Newton-Le-Willows station.

  • The ticket office will be closed from 21:30 on 10/02/2026 until 00:12 on 11/02/2026 at Newton-Le-Willows station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • At Northwich station, the following issues have been reported:
    The ticket office will be closed from 06:12 on 13/01/2026 until further notice.
    Due to ongoing refurbishment work, the station ticket office will be closed until early 2026. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.

  • The lifts will be out of order between the subway and platform 2 from 05:00 on 02/02/2026 until further notice at Salford Central station.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • The subway between platforms 3, 4 and 5 is currently out of use at Shipley station due to flooding.
    Customers are advised to use the lifts and the footbridge between these platforms until further notice.

  • Owing to uneven platforms passengers should take extra care at Smithy Bridge station.

    Passengers should take extra care on Platform 1 at this station due to loose coping stones. Passengers should take extra care on Platform 2 at this station due to damage to the platform surface.

  • Due to a broken grate on Platform 1 near the waiting shelter. Please take extra care.

  • Owing to slippery platforms passengers should take extra care at Steeton & Silsden station.

  • The lifts will be out of order between Platform 1 and Platform 2 from now until further notice at Steeton & Silsden station.

  • All toilets at the station are out of order at Stoke-On-Trent station.

    The toilets at Stoke-on-Trent are out of use due to refurbishment. A temporary toilet facility is available outside the entrance to platform 2, an accessable toilet is also available on platform 1.

  • The lift at the north end of Sunderland station, between platforms 1 and 4, will be out of order from now until further notice.

  • The ticket office will be closed from 06:10 on 09/02/2026 until 13:10 on 09/02/2026 at Swinton station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office has now reopened at Thorne North station.

  • The lifts are now working between Platform 2 and Crossover at Warrington Central station.

  • The ticket office will be closed from 15:16 on 10/02/2026 until 00:23 on 11/02/2026 at Warrington West station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office will be closed from 17:45 on 10/02/2026 until the end of the day at Whitehaven station.

  • The ticket office will be closed from 18:15 on 10/02/2026 until 20:00 on 10/02/2026 at Whitehaven station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • All toilets at the station are out of order at Wigan North Western station.

    The toilets at Wigan North Western are out of use due to refurbishment. A temporary toilet facility is available by turning right as you exist the main station entrance.

  • Owing to uneven platforms passengers should take extra care at Wigton station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

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Northern App

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

  • App Store
  • Google Play