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  • Line updates (1)

    • Last Updated 23/11/2025 16:53

      Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.

      Impact

      Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.

      Customer advice

      Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
      Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.

      Effect on service:
      Train services are unable to run between Corkickle and Whitehaven (in both directions).
      Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
      Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
      Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),

      Replacement transport:
      Road transport will operate between Corkickle and Whitehaven.
      Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
      Please see station information posters for the location of bus pick up points.
      Journey times may be extended by up to 60 minutes whilst travelling by road transport.

      Additional Info

      For a video in relation to this disruption, please see... https://vimeo.com/1114787209?fl=pl&fe=ti

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
      If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Improvement works

    • Improvement work timetable
      11 November
      -
      13 December 2025
      Download timetable PDF
  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (1)

    • Last Updated 24/11/2025 00:01

      Planned engineering work will take place at Darlington from 01:15, Saturday 29 November 2025 to 04:35, Tuesday 02 December 2025.
      All lines will be blocked.
      All services will be revised.
      SATURDAY, SUNDAY & MONDAY:
      Saltburn Bishop Auckland: Trains will terminate at Eaglescliffe.
      Bishop Auckland Saltburn: Trains will start from Eaglesciffe.
      Darlington (and beyond) Newcastle (and beyond) via Durham (in both directions): Trains will not run between Darlington and Newcastle (in both directions).
      Buses will be provided between Eaglescliffe and Bishop Auckland (in both directions), and between Darlington and Newcastle (in both directions) via Durham and Chester-le-Street.
      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Line updates (1)

    • Last Updated 23/11/2025 16:53

      Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.

      Impact

      Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/03/26.

      Customer advice

      Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
      Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is expected until Spring 2026.

      Effect on service:
      Train services are unable to run between Corkickle and Whitehaven (in both directions).
      Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
      Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
      Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),

      Replacement transport:
      Road transport will operate between Corkickle and Whitehaven.
      Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
      Please see station information posters for the location of bus pick up points.
      Journey times may be extended by up to 60 minutes whilst travelling by road transport.

      Additional Info

      For a video in relation to this disruption, please see... https://vimeo.com/1114787209?fl=pl&fe=ti

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
      If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Engineering works (1)

    • Last Updated 15/11/2025 05:20

      Planned engineering work will take place between Manchester Victoria and Smithy Bridge, and between Manchester Piccadilly and Mauldeth Road/Levenshulme from 00:05, Monday 24 November 2025 to 05:30, Friday 28 November 2025.
      Some services will be revised. Monday to Thursday
      The 23:20 Blackburn to Manchester Victoria (via Todmorden) service will be bus replaced throughout.
      The 23:22 Blackpool North to Manchester Airport service will not call at Lostock and Salford Crescent. A bus will be provided from Horwich Parkway to Manchester Airport, stopping to set down only from Bolton.
      On Wednesday only, this service will terminate at Manchester Piccadilly. A bus will be provided from Manchester Piccadilly to Manchester Airport.

      Additional Info

      Normal journey times are extended by up to 60 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    Improvement works

    • Improvement work timetable
      11 November
      -
      13 December 2025
      Download timetable PDF
  • Other train service updates (1)

    • Last Updated 27/11/2025 22:35

      28/11/25 06:16 Crewe to Manchester Piccadilly due 07:28 will be started from Manchester Airport.
      It will no longer call at Crewe, Sandbach, Holmes Chapel, Alderley Edge, Wilmslow and Styal.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    Engineering works (1)

    • Last Updated 15/11/2025 05:20

      Planned engineering work will take place between Manchester Victoria and Smithy Bridge, and between Manchester Piccadilly and Mauldeth Road/Levenshulme from 00:05, Monday 24 November 2025 to 05:30, Friday 28 November 2025.
      Some services will be revised. Monday to Thursday
      The 23:20 Blackburn to Manchester Victoria (via Todmorden) service will be bus replaced throughout.
      The 23:22 Blackpool North to Manchester Airport service will not call at Lostock and Salford Crescent. A bus will be provided from Horwich Parkway to Manchester Airport, stopping to set down only from Bolton.
      On Wednesday only, this service will terminate at Manchester Piccadilly. A bus will be provided from Manchester Piccadilly to Manchester Airport.

      Additional Info

      Normal journey times are extended by up to 60 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Other train service updates (1)

    • Last Updated 28/11/2025 02:22

      06:32 Carlisle to Morpeth due 08:33 will be started from Newcastle.
      It will no longer call at Carlisle, Wetheral, Haltwhistle, Bardon Mill, Haydon Bridge, Hexham, Corbridge, Riding Mill, Stocksfield, Prudhoe, Wylam, Blaydon, Metrocentre and Dunston.
      This is due to a fault on a train.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Engineering works (1)

    • Last Updated 24/11/2025 00:01

      Planned engineering work will take place at Darlington from 01:15, Saturday 29 November 2025 to 04:35, Tuesday 02 December 2025.
      All lines will be blocked.
      All services will be revised.
      SATURDAY, SUNDAY & MONDAY:
      Saltburn Bishop Auckland: Trains will terminate at Eaglescliffe.
      Bishop Auckland Saltburn: Trains will start from Eaglesciffe.
      Darlington (and beyond) Newcastle (and beyond) via Durham (in both directions): Trains will not run between Darlington and Newcastle (in both directions).
      Buses will be provided between Eaglescliffe and Bishop Auckland (in both directions), and between Darlington and Newcastle (in both directions) via Durham and Chester-le-Street.
      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (1)

    • Last Updated 24/11/2025 00:01

      Planned engineering work will take place at Darlington from 01:15, Saturday 29 November 2025 to 04:35, Tuesday 02 December 2025.
      All lines will be blocked.
      All services will be revised.
      SATURDAY, SUNDAY & MONDAY:
      Saltburn Bishop Auckland: Trains will terminate at Eaglescliffe.
      Bishop Auckland Saltburn: Trains will start from Eaglesciffe.
      Darlington (and beyond) Newcastle (and beyond) via Durham (in both directions): Trains will not run between Darlington and Newcastle (in both directions).
      Buses will be provided between Eaglescliffe and Bishop Auckland (in both directions), and between Darlington and Newcastle (in both directions) via Durham and Chester-le-Street.
      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Train cancellations (3)

    • Last Updated 28/11/2025 02:21

      05:30 Hull to Doncaster due 06:31 will be cancelled.
      This is due to more trains than usual needing repairs at the same time.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 28/11/2025 03:27

      06:14 Rose Hill Marple to Manchester Piccadilly due 06:44 will be cancelled.
      This is due to more trains than usual needing repairs at the same time.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 28/11/2025 02:21

      07:06 Doncaster to Hull due 08:14 will be cancelled.
      This is due to more trains than usual needing repairs at the same time.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Other train service updates (1)

    • Last Updated 27/11/2025 21:58

      28/11/25 06:19 Blackpool North to York due 09:00 will be started from Preston.
      It will no longer call at Blackpool North, Poulton-Le-Fylde and Kirkham & Wesham.
      It will be delayed at Preston and is expected to be 15 minutes late.
      This is due to a fault on a train.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • The ticket office will be closed :
    From 06:40 on 28/11/2025 until the end of the day
    From 06:40 on 29/11/2025 until the end of the day at Accrington station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.

    Customers are advised that there have been loose paving slabs reports on Platform 2 at this station. Customers are requested to take care when boarding/alighting trains, and moving about the station.

  • The ticket office is closed at Altrincham station.

  • Owing to uneven surfaces passengers should take extra care at Apperley Bridge station.

  • Owing to uneven platforms passengers should take extra care at Ashburys station.

  • The ticket vending machines are out of order at Ashington station.

    Customers who require a ticket are advised to purchase from the Northern App or from the ticket office. During the hours when the ticket office is closed and you wish to pay using cash, please purchase your ticket from the conductor on board the train.

  • The ticket office will be closed :
    From 17:25 on 24/11/2025 until the end of the day
    From 17:25 on 25/11/2025 until the end of the day
    From 17:25 on 26/11/2025 until the end of the day
    From 17:25 on 27/11/2025 until the end of the day
    From 17:25 on 28/11/2025 until the end of the day
    From 17:25 on 29/11/2025 until the end of the day at Atherton station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Owing to uneven platforms passengers should take extra care at Blackpool South station.

  • At Broad Green station, the following issues have been reported:
    The ticket office is closed.
    Owing to uneven surfaces passengers should take extra care.
    Due to on-going refurbishment work the ticket office at this station will be closed until further notice. A ticket vending machine is available.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • There is no lighting on the platforms at Corbridge station.

    Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.

  • The ticket office will be closed from 18:00 on 29/11/2025 until the end of the day at Daisy Hill station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • At Dinting station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    The ticket vending machines are out of order.
    Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.

  • The lifts will be out of order between the platforms and the footbridge from now until further notice at Dore & Totley station.

  • There is no lighting on platform 1 at Dore & Totley station.

    Due to a fault with the lighting on platform 1, passengers should take extra care when using this station.

  • The ticket office will be closed from 06:00 on 28/11/2025 until 23:59 on 29/11/2025 at Eaglescliffe station.

  • At Edge Hill station, the following issues have been reported:
    There is no lighting on the platforms.
    Due to a fault, there is no lighting on platforms 2 and 3.
    Customers are advised to take care when alighting services here.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • Owing to icy surfaces passengers should take extra care at Fitzwilliam station.

  • The ticket vending machines are out of order at Garforth station.

    Customers who require a ticket are advised to purchase from the Northern App or from the ticket office. During the hours when the ticket office is closed and you wish to pay using cash, please purchase your ticket from the conductor on board the train.

  • Owing to uneven platforms passengers should take extra care at Gorton station.

  • The ticket office will be closed :
    From 18:15 on 24/11/2025 until the end of the day
    From 06:15 on 25/11/2025 until the end of the day
    From 18:15 on 26/11/2025 until the end of the day
    From 18:15 on 27/11/2025 until the end of the day
    From 18:15 on 28/11/2025 until the end of the day at Grange-Over-Sands station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Owing to uneven platforms passengers should take extra care at Hadfield station.

  • Owing to slippery platforms passengers should take extra care at Howden station.

  • Owing to uneven platforms passengers should take extra care at Hyde Central station.

    Reports of platform 2 loose coping stones near the entrance of the station

  • The lifts will be out of order between Platform 3 and the overbridge from 06:16 on 14/10/2025 until further notice at Lancaster station.

    The lift between the overbridge and platform 3 is currently out of service. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance. Step free access is available by an alternative walking route, please speak to station staff for further assistance.

  • Owing to uneven platforms passengers should take extra care at Littleborough station.

  • Due to works being carried out at the station, the ticket office will close daily at 1900.
    Ticket vending machines are not available during these works.
    The station remains staffed.

  • Owing to uneven platforms passengers should take extra care at Mossley Hill station.

  • At Northwich station, the following issues have been reported:
    The ticket office will be closed from 21:58 on 01/07/2025 until 23:59 on 31/12/2025.
    Due to ongoing refurbishment work, the station ticket office will be closed until the end of 2025. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.

  • Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.

  • The ticket vending machines are out of order at Redcar East station.

  • Owing to uneven platforms passengers should take extra care at Smithy Bridge station.

    Passengers should take extra care on Platform 1 at this station due to loose coping stones. Passengers should take extra care on Platform 2 at this station due to damage to the platform surface.

  • Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.

  • There is no lighting on the platforms at Steeton & Silsden station.

    Due to a fault with the lighting on platform 2, passengers should take extra care when using this station.

  • Owing to slippery platforms passengers should take extra care at Sunderland station.

  • The Accessible toilets are out of order at Sunderland station.

  • Owing to uneven surfaces passengers should take extra care at Todmorden station.

  • Owing to uneven platforms passengers should take extra care at West Allerton station.

  • Owing to uneven platforms passengers should take extra care at Wigton station.

  • Please be advised that due to a power outage this station currently has no ticket selling facilities at this station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.