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Routes

  • Line updates (1)

    • Last Updated 21/04/2025 07:25

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (1)

    • Last Updated 07/05/2025 06:00

      Planned engineering work will take place between Middlesbrough and Saltburn from 00:40, Saturday 10 May 2025 to 04:40, Monday 12 May 2025.
      All lines are affected.
      All services will be replaced by buses between Middlesbrough and Saltburn. Bishop Auckland Saltburn: Trains will terminate at Middlesbrough.
      Saltburn Bishop Auckland: Trains will start from Middlesbrough.
      Buses will be provided between Middlesbrough and Saltburn in both directions.

      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Line updates (1)

    • Last Updated 21/04/2025 07:25

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Train cancellations (2)

    • Last Updated 09/05/2025 05:46

      06:20 Newcastle to Carlisle due 07:57 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today. If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    • Last Updated 09/05/2025 05:46

      08:20 Carlisle to Newcastle due 09:54 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today. If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Engineering works (1)

    • Last Updated 07/05/2025 06:00

      Planned engineering work will take place between Middlesbrough and Saltburn from 00:40, Saturday 10 May 2025 to 04:40, Monday 12 May 2025.
      All lines are affected.
      All services will be replaced by buses between Middlesbrough and Saltburn. Bishop Auckland Saltburn: Trains will terminate at Middlesbrough.
      Saltburn Bishop Auckland: Trains will start from Middlesbrough.
      Buses will be provided between Middlesbrough and Saltburn in both directions.

      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Line updates (1)

    • Last Updated 21/04/2025 07:25

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (1)

    • Last Updated 07/05/2025 06:00

      Planned engineering work will take place between Middlesbrough and Saltburn from 00:40, Saturday 10 May 2025 to 04:40, Monday 12 May 2025.
      All lines are affected.
      All services will be replaced by buses between Middlesbrough and Saltburn. Bishop Auckland Saltburn: Trains will terminate at Middlesbrough.
      Saltburn Bishop Auckland: Trains will start from Middlesbrough.
      Buses will be provided between Middlesbrough and Saltburn in both directions.

      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Train cancellations (2)

    • Last Updated 09/05/2025 07:25

      07:12 Leeds to Manchester Victoria due 08:29 has been cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    • Last Updated 09/05/2025 07:33

      08:57 Manchester Victoria to Leeds due 10:13 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today.
      Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Train cancellations (2)

    • Last Updated 09/05/2025 07:22

      09:48 Manchester Piccadilly to Sheffield due 11:05 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    • Last Updated 09/05/2025 07:22

      11:14 Sheffield to Manchester Piccadilly due 12:32 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

  • Formation alerts (2)

    • Last Updated 09/05/2025 06:22

      Facilities on the 09:20 Leeds to Carlisle due 12:01. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:22

      Facilities on the 13:36 Carlisle to Leeds due 16:05. Will be formed of 2 coaches instead of 3.

  • Formation alerts (2)

    • Last Updated 09/05/2025 06:22

      Facilities on the 20:05 Morecambe to Leeds due 22:22. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:22

      Facilities on the 17:26 Leeds to Morecambe due 19:52. Will be formed of 2 coaches instead of 3.

  • Formation alerts (5)

    • Last Updated 09/05/2025 06:25

      Facilities on the 23:20 Leeds to Skipton due 00:04. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 18:17 Skipton to Leeds due 19:01. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 08:54 Leeds to Skipton due 09:39. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 09:47 Skipton to Leeds due 10:29. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 17:19 Leeds to Skipton due 18:03. Will be formed of 3 coaches instead of 4.

  • Formation alerts (10)

    • Last Updated 09/05/2025 06:17

      Facilities on the 14:12 York to Leeds due 15:23. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 11:10 York to Leeds due 12:21. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 12:29 Leeds to York due 13:44. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 17:10 York to Leeds due 18:21. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 07:41 York to Leeds due 08:53. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 09:29 Leeds to York due 10:43. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 18:29 Leeds to York due 19:44. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 15:29 Leeds to York due 16:44. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 20:11 York to Leeds due 21:21. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 21:29 Leeds to York due 22:40. Will be formed of 2 coaches instead of 3.

    Other train service updates (2)

    • Last Updated 09/05/2025 07:53

      07:32 Leeds to York due 08:46 will be terminated at Harrogate. It will no longer call at Starbeck, Knaresborough, Cattal, Hammerton, Poppleton and York. It has been delayed at Leeds and is now 18 minutes late. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    • Last Updated 09/05/2025 07:54

      09:10 York to Leeds due 10:22 will be started from Harrogate. It will no longer call at York, Poppleton, Hammerton, Cattal, Knaresborough and Starbeck. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today.
      Please travel on the next Northern train where available or visit www.northernrailway.co.uk/service-updates for any alternative options and for more information during times of disruption. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Formation alerts (1)

    • Last Updated 09/05/2025 06:20

      Facilities on the 07:48 Leeds to Sheffield due 09:01. Will be formed of 3 coaches instead of 2.

  • Formation alerts (2)

    • Last Updated 09/05/2025 06:26

      Facilities on the 09:12 Huddersfield to Sheffield due 10:29. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:26

      Facilities on the 07:35 Sheffield to Huddersfield due 08:51. Will be formed of 2 coaches instead of 3.

  • Formation alerts (1)

    • Last Updated 09/05/2025 06:20

      Facilities on the 07:48 Leeds to Sheffield due 09:01. Will be formed of 3 coaches instead of 2.

  • Formation alerts (4)

    • Last Updated 09/05/2025 06:25

      Facilities on the 12:12 Leeds to Bradford Forster Square due 12:37. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 16:00 Bradford Forster Square to Leeds due 16:25. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 10:42 Leeds to Bradford Forster Square due 11:07. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 11:30 Bradford Forster Square to Leeds due 11:56. Will be formed of 3 coaches instead of 4.

  • Formation alerts (2)

    • Last Updated 09/05/2025 06:25

      Facilities on the 13:21 Ilkley to Bradford Forster Square due 13:53. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 12:46 Bradford Forster Square to Ilkley due 13:17. Will be formed of 3 coaches instead of 4.

  • Formation alerts (6)

    • Last Updated 09/05/2025 06:25

      Facilities on the 07:34 Leeds to Ilkley due 08:04. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 20:03 Leeds to Ilkley due 20:33. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 20:40 Ilkley to Leeds due 21:09. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 08:08 Ilkley to Leeds due 08:38. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 22:10 Ilkley to Leeds due 22:38. Will be formed of 3 coaches instead of 4.

    • Last Updated 09/05/2025 06:25

      Facilities on the 21:33 Leeds to Ilkley due 22:01. Will be formed of 3 coaches instead of 4.

  • Train cancellations (2)

    • Last Updated 09/05/2025 05:47

      06:39 Hartlepool to Hexham due 08:18 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today. If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    • Last Updated 09/05/2025 05:47

      08:26 Hexham to Newcastle due 09:04 will be cancelled. This is due to a fault on this train.

      Further Info

      We apologise for the cancellation of this service today. If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart. If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

    Formation alerts (12)

    • Last Updated 09/05/2025 06:22

      Facilities on the 06:48 Lancaster to Leeds due 08:43. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:17

      Facilities on the 08:05 Harrogate to Leeds due 08:41. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:19

      Facilities on the 08:05 Doncaster to Hull due 09:14. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 09:50 Hull to Doncaster due 10:53. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 11:05 Doncaster to Hull due 12:12. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 12:50 Hull to Doncaster due 13:53. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 14:05 Doncaster to Hull due 15:12. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 15:50 Hull to Doncaster due 16:54. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 17:05 Doncaster to Hull due 18:12. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:17

      Facilities on the 17:39 Leeds to Knaresborough due 18:26. Will be formed of 2 coaches instead of 3.

    • Last Updated 09/05/2025 06:19

      Facilities on the 18:50 Hull to Doncaster due 19:54. Will be formed of 3 coaches instead of 2.

    • Last Updated 09/05/2025 06:19

      Facilities on the 20:05 Doncaster to Hull due 21:14. Will be formed of 3 coaches instead of 2.

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • Owing to uneven platforms passengers should take extra care at Ashburys station.

  • The ticket office will be closed :
    From 18:00 on 05/05/2025 until the end of the day
    From 18:00 on 06/05/2025 until the end of the day
    From 18:00 on 07/05/2025 until the end of the day
    From 17:45 on 08/05/2025 until the end of the day
    From 18:00 on 09/05/2025 until the end of the day
    From 18:00 on 10/05/2025 until the end of the day at Atherton station.

  • At Broad Green station, the following issues have been reported:
    The ticket office will be closed from 05:35 on 02/05/2025 until further notice.
    The station is currently undergoing refurbishment work. However, the station is staffed from 06:30 until 21:00 each day to offer assistance to customers.

  • Owing to uneven surfaces passengers should take extra care at Broad Green station.

  • The ticket office will be closed :
    From 05/05/2025 until 06/05/2025
    From 14:00 on 06/05/2025 until 19:45 on 06/05/2025
    From 13:00 on 07/05/2025 until 19:45 on 07/05/2025
    From 15:00 on 08/05/2025 until 19:45 on 08/05/2025
    From 15:00 on 09/05/2025 until 19:45 on 09/05/2025
    From 15:00 on 10/05/2025 until 19:45 on 10/05/2025 at Daisy Hill station.

  • The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.

  • At Dinting station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.

  • The ticket office will be closed from 18:15 on 10/05/2025 until 20:00 on 10/05/2025 at Grange-Over-Sands station.

  • Owing to uneven platforms passengers should take extra care at Hadfield station.

  • Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.

  • Owing to uneven platforms passengers should take extra care at Kirkby-In-Furness station.

    Please take care on platform 2, uneven surfaces

  • The lifts will be out of order between Platforms 1-3 and The Overbridge from now until 26/05/2025 at Lancaster station.

    The lift on platform 3 will be out of use for planned maintenance work until 26th May 2025. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The ticket office will be closed from 14:50 on 01/05/2025 until the end of the day at Lea Green station.

  • The ticket office will be closed from 14:50 on 17/04/2025 until the end of the day at Lea Green station.

  • Owing to uneven platforms passengers should take extra care at Littleborough station.

  • The lifts will be out of order between Platform 2 and the station entrance from 17:04 on 05/05/2025 until further notice at Newton-Le-Willows station.

  • The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.

  • Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.

  • Owing to uneven surfaces passengers should take extra care at Prestbury station.

  • Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.

  • The ticket office is currently unable to accept card payments.
    The ticket vending machine at the station is still available for any customers who need to purchase a ticket with card however.

  • The ticket vending machines are out of order at Wavertree Technology Park station.

  • Owing to uneven platforms passengers should take extra care at West Allerton station.

  • The ticket office will be closed :
    From 17:45 on 09/05/2025 until 21:00 on 09/05/2025
    From 17:45 on 10/05/2025 until 21:00 on 10/05/2025 at Windermere station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

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Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

  • App Store
  • Google Play