Service updates
Routes
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Line updates (1)
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Last Updated 30/09/2025 12:10
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/01/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is until further notice, once a time frame for works to be completed has been set we will update our customers.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (1)
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Last Updated 07/11/2025 06:30
06:08 Hexham to Saltburn due 08:38 has been delayed at Hexham and is now 18 minutes late.
This is due to a points failure at Hexham.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Train cancellations (2)
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Last Updated 07/11/2025 05:15
08:40 Knottingley to Leeds due 09:25 will be cancelled.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express, East Midlands Railway or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Last Updated 07/11/2025 05:15
07:58 Leeds to Knottingley due 08:37 will be cancelled.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express, East Midlands Railway or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Other train service updates (1)
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Last Updated 07/11/2025 08:45
08:29 Leeds to Knottingley due 09:11 will be terminated at Pontefract Monkhill.
It will no longer call at Knottingley.
It is being delayed at Leeds.
This is due to animals on the railway.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (2)
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Last Updated 07/11/2025 07:19
07:24 Carlisle to Morpeth due 09:20 will be starting late from Carlisle.
This is due to a points failure at Hexham.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 07/11/2025 08:24
07:25 Newcastle to Carlisle due 09:00 has been previously delayed, has been further delayed at Hexham and is now 15 minutes late.
This is due to a points failure at Hexham.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Line updates (1)
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Last Updated 30/09/2025 12:10
Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.
Impact
Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/01/26.
Customer advice
Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is until further notice, once a time frame for works to be completed has been set we will update our customers.
Effect on service:
Train services are unable to run between Corkickle and Whitehaven (in both directions).
Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),
Replacement transport:
Road transport will operate between Corkickle and Whitehaven.
Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
Please see station information posters for the location of bus pick up points.
Journey times may be extended by up to 60 minutes whilst travelling by road transport.Additional Info
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Other train service updates (1)
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Last Updated 07/11/2025 08:16
08:48 Barrow-In-Furness to Manchester Airport due 11:15 will be started from Preston.
It will no longer call at Barrow-In-Furness, Roose, Dalton, Ulverston, Cark & Cartmel, Kents Bank, Grange-Over-Sands, Arnside, Silverdale, Carnforth and Lancaster.
This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Line updates (1)
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Last Updated 03/09/2025 00:16
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (1)
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Last Updated 07/11/2025 06:30
06:08 Hexham to Saltburn due 08:38 has been delayed at Hexham and is now 18 minutes late.
This is due to a points failure at Hexham.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (1)
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Last Updated 07/11/2025 05:17
08:17 Nottingham to Leeds due 10:14 will be started from Sheffield.
It will no longer call at Nottingham, Ilkeston, Langley Mill, Alfreton, Chesterfield and Dronfield.
This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express, East Midlands Railway or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Formation alerts (9)
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Last Updated 07/11/2025 06:18
Facilities on the 14:49 Wigan Wallgate to Leeds due 17:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 10:49 Wigan Wallgate to Leeds due 13:04.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 07:18 Leeds to Wigan Wallgate due 09:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 08:49 Wigan Wallgate to Leeds due 11:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 16:49 Wigan Wallgate to Leeds due 19:04.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 19:17 Leeds to Wigan Wallgate due 21:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 11:17 Leeds to Wigan Wallgate due 13:40.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:18
Facilities on the 17:17 Leeds to Wigan Wallgate due 19:40.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 13:17 Leeds to Wigan Wallgate due 15:40.
Will be formed of 2 coaches instead of 4.
Other train service updates (2)
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Last Updated 07/11/2025 06:23
06:17 Leeds to Wigan Wallgate due 08:40 has been reinstated.
It will be started from Manchester Victoria.
It will no longer call at Leeds, Morley, Batley, Dewsbury, Mirfield, Brighouse, Sowerby Bridge, Mytholmroyd, Hebden Bridge, Todmorden, Walsden, Littleborough, Smithy Bridge and Rochdale.
This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express, East Midlands Railway or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Last Updated 07/11/2025 07:21
06:49 Wigan Wallgate to Leeds due 09:05 will be delayed at Manchester Victoria.
This is due to a fault on this train.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Formation alerts (17)
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Last Updated 07/11/2025 06:13
Facilities on the 18:43 Leeds to Chester due 21:09.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:13
Facilities on the 09:43 Leeds to Chester due 12:01.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 11:17 Leeds to Wigan Wallgate due 13:40.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:18
Facilities on the 14:49 Wigan Wallgate to Leeds due 17:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 16:49 Wigan Wallgate to Leeds due 19:04.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:13
Facilities on the 12:27 Chester to Leeds due 14:42.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 08:49 Wigan Wallgate to Leeds due 11:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:13
Facilities on the 22:27 Chester to Leeds due 00:43.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 19:17 Leeds to Wigan Wallgate due 21:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:13
Facilities on the 15:13 Leeds to Manchester Victoria due 16:29.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 13:17 Leeds to Wigan Wallgate due 15:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:13
Facilities on the 07:57 Manchester Victoria to Leeds due 09:21.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 10:49 Wigan Wallgate to Leeds due 13:04.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:13
Facilities on the 16:57 Manchester Victoria to Leeds due 18:20.
Will be formed of 3 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 17:17 Leeds to Wigan Wallgate due 19:40.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:18
Facilities on the 20:49 Wigan Wallgate to Leeds due 22:53.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 07:18 Leeds to Wigan Wallgate due 09:40.
Will be formed of 2 coaches instead of 4.
Other train service updates (3)
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Last Updated 07/11/2025 06:23
06:17 Leeds to Wigan Wallgate due 08:40 has been reinstated.
It will be started from Manchester Victoria.
It will no longer call at Leeds, Morley, Batley, Dewsbury, Mirfield, Brighouse, Sowerby Bridge, Mytholmroyd, Hebden Bridge, Todmorden, Walsden, Littleborough, Smithy Bridge and Rochdale.
This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express, East Midlands Railway or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Last Updated 07/11/2025 07:21
06:49 Wigan Wallgate to Leeds due 09:05 will be delayed at Manchester Victoria.
This is due to a fault on this train.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 07/11/2025 08:30
06:21 Chester to Leeds due 08:42 has been delayed at Halifax and is now 15 minutes late.
This is due to slippery rails.
Further Info
We apologise for the delay to your train service today.
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
Engineering works (1)
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Last Updated 29/10/2025 19:23
Planned engineering work will take place between Lostock Hall and Rishton from 00:55, Saturday 08 November 2025 to 05:35, Monday 10 November 2025.
All lines will be blocked.
All services will be revised.
SATURDAY & SUNDAY:
Blackpool North Leeds (in both directions): Trains will not run.
Buses will be provided between Preston and Hebden Bridge (in both directions). Train services are available between Hebden Bridge and Leeds (in both directions).
Blackburn Manchester Victoria via Todmorden: Trains will run to an amended timetable between Accrington and Manchester Victoria.
Manchester Victoria Blackburn via Todmorden: Trains will run to an amended timetable between Manchester Victoria and Accrington.
Buses will be provided between Accrington and Blackburn (in both directions).
Blackpool South Colne: Trains will terminate at Preston.
Colne Blackpool South: Trains will start from Preston.
Buses will be provided between Preston and Colne (in both directions).
Customer Advice:
Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (2)
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Last Updated 07/11/2025 04:39
Facilities on the 16:46 Manchester Oxford Road to Liverpool Lime Street due 17:55.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 04:53
Facilities on the 08:22 Liverpool Lime Street to Manchester Oxford Road due 09:33.
This train will now be formed of the usual number of coaches.
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Formation alerts (1)
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Last Updated 07/11/2025 07:31
08:32 Manchester Airport to Liverpool Lime Street due 09:52 will be started from Manchester Piccadilly.
It will no longer call at Manchester Airport, Heald Green, Gatley, East Didsbury, Burnage and Mauldeth Road.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 4.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Formation alerts (11)
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Last Updated 07/11/2025 06:14
Facilities on the 19:17 Leeds to Wigan Wallgate due 21:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 07:43
07:18 Blackburn to Headbolt Lane due 09:42 will no longer call at Littleborough.
This is due to overcrowding as this train has fewer coaches than normal.
Will be formed of 2 coaches instead of 4.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay. -
Last Updated 07/11/2025 06:14
Facilities on the 07:18 Leeds to Wigan Wallgate due 09:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 20:49 Wigan Wallgate to Leeds due 22:53.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:18
Facilities on the 14:49 Wigan Wallgate to Leeds due 17:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 13:17 Leeds to Wigan Wallgate due 15:40.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 17:17 Leeds to Wigan Wallgate due 19:40.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 16:49 Wigan Wallgate to Leeds due 19:04.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 08:49 Wigan Wallgate to Leeds due 11:04.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:14
Facilities on the 10:49 Wigan Wallgate to Leeds due 13:04.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:18
Facilities on the 11:17 Leeds to Wigan Wallgate due 13:40.
Will be formed of 2 coaches instead of 3.
Other train service updates (2)
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Last Updated 07/11/2025 07:21
06:49 Wigan Wallgate to Leeds due 09:05 will be delayed at Manchester Victoria.
This is due to a fault on this train.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 07/11/2025 06:23
06:17 Leeds to Wigan Wallgate due 08:40 has been reinstated.
It will be started from Manchester Victoria.
It will no longer call at Leeds, Morley, Batley, Dewsbury, Mirfield, Brighouse, Sowerby Bridge, Mytholmroyd, Hebden Bridge, Todmorden, Walsden, Littleborough, Smithy Bridge and Rochdale.
This is due to more trains than usual needing repairs at the same time.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express, East Midlands Railway or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Formation alerts (1)
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Last Updated 07/11/2025 04:44
Facilities on the 08:21 Clitheroe to Rochdale due 10:01.
Will be formed of 2 coaches instead of 4.
Engineering works (1)
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Last Updated 29/10/2025 19:23
Planned engineering work will take place between Blackburn and Ramsgreave & Wilpshire from 00:55, Saturday 08 November 2025 to 05:35, Monday 10 November 2025.
All lines will be blocked.
All services will be revised.
SATURDAY
Manchester Victoria and beyond Clitheroe: Trains will terminate at Bolton.
Clitheroe Manchester Victoria and beyond: Trains will start from Bolton.
Buses will be provided between Bolton and Clitheroe (in both directions).
SUNDAY
Manchester Victoria Clitheroe (in both directions): Trains will not run.
Buses will be provided between Bolton and Blackburn (in both directions).
Buses are included in the published timetable between Blackburn and Clitheroe (in both directions).
Train services are available between Manchester stations and Bolton (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Other train service updates (1)
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Last Updated 07/11/2025 00:55
13:39 Liverpool Lime Street to Blackpool North due 14:57 will be delayed at Preston and is expected to be 10 minutes late.
This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Other train service updates (1)
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Last Updated 07/11/2025 08:30
06:21 Chester to Leeds due 08:42 has been delayed at Halifax and is now 15 minutes late.
This is due to slippery rails.
Further Info
We apologise for the delay to your train service today.
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
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Formation alerts (8)
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Last Updated 07/11/2025 06:19
Facilities on the 09:16 Halifax to Hull due 10:59.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 17:15 Halifax to Hull due 18:59.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 19:15 Hull to Halifax due 21:03.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 15:16 Hull to Halifax due 17:03.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 13:16 Halifax to Hull due 14:59.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 07:18 Hull to Halifax due 09:03.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 11:15 Hull to Halifax due 13:03.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:19
Facilities on the 21:18 Halifax to Hull due 23:03.
Will be formed of 2 coaches instead of 4.
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Other train service updates (1)
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Last Updated 07/11/2025 08:33
10:57 Sheffield to Scarborough due 13:44 will be started from Hull.
It will no longer call at Sheffield, Meadowhall, Doncaster, Goole and Brough.
This is due to a problem in the depot.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Engineering works (1)
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Last Updated 29/10/2025 19:24
Planned engineering work will take place between York and Sherburn-In-Elmet from 01:45, Saturday 08 November 2025 to 04:35, Monday 10 November 2025.
All lines will be blocked.
All services will be revised.
SATURDAY:
York Hull and beyond: Trains will be diverted to start from Leeds, and will not call at Church Fenton and Sherburn-in-Elmet.
Hull and beyond York: Trains will be diverted to terminate at Leeds, and will not call at Sherburn-in-Elmet and Church Fenton.
York Sheffield (in both directions): Trains will not run.
Buses will be provided between York and Selby (in both directions), and between York and Moorthorpe (in both directions).
Train services are available between Moorthorpe and Sheffield (in both directions).
York Blackpool North (in both directions): Trains will not run.
York Leeds via Garforth: Trains will start from Micklefield.
Leeds York via Garforth: Trains will terminate at Micklefield
Buses will be provided between York and Micklefield (in both directions).
SUNDAY:
York Hull and beyond: Trains will be diverted to start from Leeds, calling additionally at Cross Gates, Garforth, East Garforth and Micklefield, and will not call at Church Fenton and Sherburn-in-Elmet.
Hull and beyond York: Trains will be diverted to terminate at Leeds, calling additionally at Micklefield, East Garforth, Garforth and Cross Gates, and will not call at Sherburn-in-Elmet and Church Fenton.
York Sheffield (in both directions): Trains will not run.
Buses will be provided between York and Selby (in both directions), and between York and Moorthorpe (in both directions).
Train services are available between Moorthorpe and Sheffield (in both directions).
York Blackpool North (in both directions): Trains will not run.
York Leeds via Garforth (in both directions): Trains will not run. Train services between York and Hull (in both directions) are diverted to start and terminate at Leeds, calling additionally at Cross Gates, Garforth, East Garforth and Micklefield.
Buses will be provided between York and Micklefield (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (1)
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Last Updated 07/11/2025 06:16
Facilities on the 18:48 Leeds to Sheffield due 20:01.
Will be formed of 2 coaches instead of 4.
Engineering works (1)
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Last Updated 29/10/2025 19:24
Planned engineering work will take place between York and Sherburn-In-Elmet from 01:45, Saturday 08 November 2025 to 04:35, Monday 10 November 2025.
All lines will be blocked.
All services will be revised.
SATURDAY:
York Hull and beyond: Trains will be diverted to start from Leeds, and will not call at Church Fenton and Sherburn-in-Elmet.
Hull and beyond York: Trains will be diverted to terminate at Leeds, and will not call at Sherburn-in-Elmet and Church Fenton.
York Sheffield (in both directions): Trains will not run.
Buses will be provided between York and Selby (in both directions), and between York and Moorthorpe (in both directions).
Train services are available between Moorthorpe and Sheffield (in both directions).
York Blackpool North (in both directions): Trains will not run.
York Leeds via Garforth: Trains will start from Micklefield.
Leeds York via Garforth: Trains will terminate at Micklefield
Buses will be provided between York and Micklefield (in both directions).
SUNDAY:
York Hull and beyond: Trains will be diverted to start from Leeds, calling additionally at Cross Gates, Garforth, East Garforth and Micklefield, and will not call at Church Fenton and Sherburn-in-Elmet.
Hull and beyond York: Trains will be diverted to terminate at Leeds, calling additionally at Micklefield, East Garforth, Garforth and Cross Gates, and will not call at Sherburn-in-Elmet and Church Fenton.
York Sheffield (in both directions): Trains will not run.
Buses will be provided between York and Selby (in both directions), and between York and Moorthorpe (in both directions).
Train services are available between Moorthorpe and Sheffield (in both directions).
York Blackpool North (in both directions): Trains will not run.
York Leeds via Garforth (in both directions): Trains will not run. Train services between York and Hull (in both directions) are diverted to start and terminate at Leeds, calling additionally at Cross Gates, Garforth, East Garforth and Micklefield.
Buses will be provided between York and Micklefield (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Other train service updates (1)
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Last Updated 07/11/2025 08:42
08:22 Leeds to Doncaster due 09:06 is being delayed at Leeds.
This is due to animals on the railway.
Further Info
We apologise for the delay to your train service today.
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
For real time journey updates on your phone visit https://www.northernrailway.co.uk/service-updates or use our app.
To re-plan your journey please visit nationalrail.co.uk.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay.
If you need to speak to someone, you can message us on X or Facebook, @northernassist or using web chat at www.northernrailway.co.uk
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Formation alerts (1)
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Last Updated 07/11/2025 06:16
Facilities on the 18:48 Leeds to Sheffield due 20:01.
Will be formed of 2 coaches instead of 4.
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Train cancellations (1)
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Last Updated 07/11/2025 08:33
08:39 Bridlington to Sheffield due 10:48 will be cancelled.
This is due to a problem in the depot.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Formation alerts (28)
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Last Updated 07/11/2025 04:41
Facilities on the 07:18 Blackpool North to York due 09:57.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:12
Facilities on the 07:47 Leeds to Bradford Interchange due 08:52.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 08:05 Doncaster to Hull due 09:14.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 04:35
Facilities on the 08:25 Warrington Central to Manchester Oxford Road due 09:02.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 04:49
Facilities on the 08:52 Stalybridge to Southport due 10:30.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:16
Facilities on the 09:03 Knaresborough to Leeds due 09:49.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 04:35
Facilities on the 09:14 Manchester Oxford Road to Warrington Central due 09:50.
Will be formed of 2 coaches instead of 3.
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Last Updated 07/11/2025 06:12
Facilities on the 09:26 Bradford Interchange to Leeds due 10:29.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 09:50 Hull to Doncaster due 10:55.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 10:47 Leeds to Bradford Interchange due 11:55.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 11:05 Doncaster to Hull due 12:12.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 12:25 Bradford Interchange to Leeds due 13:29.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 12:50 Hull to Doncaster due 13:55.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 13:47 Leeds to Bradford Interchange due 14:57.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 14:05 Doncaster to Hull due 15:12.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 15:22 Bradford Interchange to Leeds due 16:28.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 15:50 Hull to Doncaster due 16:56.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 16:47 Leeds to Bradford Interchange due 17:50.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 17:05 Doncaster to Hull due 18:12.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:16
Facilities on the 17:12 Leeds to Harrogate due 17:50.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:16
Facilities on the 18:06 Harrogate to Leeds due 18:42.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:12
Facilities on the 18:29 Bradford Interchange to Leeds due 19:30.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 18:50 Hull to Doncaster due 19:57.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 19:47 Leeds to Bradford Interchange due 20:55.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:20
Facilities on the 20:05 Doncaster to Hull due 21:14.
Will be formed of 3 coaches instead of 2.
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Last Updated 07/11/2025 06:12
Facilities on the 21:26 Bradford Interchange to Leeds due 22:28.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 22:06 Wigan Wallgate to Stalybridge due 23:07.
Will be formed of 2 coaches instead of 4.
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Last Updated 07/11/2025 06:14
Facilities on the 23:20 Stalybridge to Manchester Victoria due 23:33.
Will be formed of 2 coaches instead of 4.
Other train service updates (2)
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Last Updated 07/11/2025 07:43
07:18 Blackburn to Headbolt Lane due 09:42 will no longer call at Littleborough.
This is due to overcrowding as this train has fewer coaches than normal.
Will be formed of 2 coaches instead of 4.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay. -
Last Updated 07/11/2025 07:31
08:32 Manchester Airport to Liverpool Lime Street due 09:52 will be started from Manchester Piccadilly.
It will no longer call at Manchester Airport, Heald Green, Gatley, East Didsbury, Burnage and Mauldeth Road.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 4.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
Engineering works (1)
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Last Updated 08/10/2025 18:47
Planned engineering work will take place between Stockton and Durham from 06:30, Tuesday 04 November 2025 to 13:00, Friday 07 November 2025.
All lines will be blocked.
Some services will be revised. Northern Trains services only.
Engineering work will be taking place between Stockton and Durham from 06:30 until 13:00 each day Tuesday to Friday.
The 05:48 (Tuesday to Friday) Middlesbrough to Carlisle service will be diverted via Hartlepool, Seaham and Sunderland, and will not call at Eaglescliffe, Allens West, Dinsdale, Darlington, Durham and Chester-le-Street.
The 06:22 (Tuesday to Friday) Saltburn to Carlisle service will be diverted via Hartlepool, Seaham and Sunderland, and will not call at Eaglescliffe, Allens West, Dinsdale, Darlington, Durham and Chester-le-Street.
The 07:22 (Tuesday to Friday) Middlesbrough to Newcastle service will be diverted via Hartlepool, Seaham and Sunderland, and will not call at Eaglescliffe, Allens West, Dinsdale, Darlington, Durham and Chester-le-Street.
A bus will be provided from Middlesbrough to Newcastle (dep Middlesbrough 04:50), calling at Eaglescliffe, Allens West, Dinsdale, Darlington and Durham.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.
Loose coping stone on platform 2
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Owing to uneven platforms passengers should take extra care at Ashburys station.
At Atherton station, the following issues have been reported:
The ticket vending machines are out of order.
The customer information system is out of order.
Due to a Network Issue the ticket office is unable to offer any ticket sales at the moment. The station remains staffed.There is no lighting on platform 2 at Bramhall station.
Take extra care when navigating the Platform.
At Broad Green station, the following issues have been reported:
The ticket office is closed.
Owing to uneven surfaces passengers should take extra care.
Due to on-going refurbishment work the ticket office at this station will be closed until further notice. A ticket vending machine is available.When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
The ticket vending machines are out of order.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.At Edge Hill station, the following issues have been reported:
There is no lighting on the platforms.
Platforms 2 and 3 have no lighting.
Train crew and passengers are advised to take care when alighting services here.For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
At Fairfield station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Reports of loose coping stones on the platform edge at Platform 1There is no lighting at the station at Godley station.
Owing to uneven platforms passengers should take extra care at Gorton station.
Owing to uneven surfaces passengers should take extra care at Hall I' Th' Wood station.
Owing to slippery platforms passengers should take extra care at Hornbeam Park station.
Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
The ticket vending machines are out of order at Howden station.
Customers who require a ticket are advised to purchase from the Northern App or from the ticket office. During the hours when the ticket office is closed and you wish to pay using cash, please purchase your ticket from the conductor on board the train.
Owing to uneven platforms passengers should take extra care at Hyde Central station.
Reports of platform 2 loose coping stones near the entrance of the station
The lifts will be out of order between Platform 3 and the overbridge from 06:16 on 14/10/2025 until further notice at Lancaster station.
The lift between the overbridge and platform 3 is currently out of service. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance. Step free access is available by an alternative walking route, please speak to station staff for further assistance.
The lifts will be out of order between Platform 4 and overbridge from now until further notice at Leyland station.
For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
Owing to uneven platforms passengers should take extra care at Littleborough station.
There is no lighting at the station at Morecambe station.
Owing to uneven platforms passengers should take extra care at Mossley Hill station.
At Northwich station, the following issues have been reported:
The ticket office will be closed from 21:58 on 01/07/2025 until 23:59 on 31/12/2025.
Due to ongoing refurbishment work, the station ticket office will be closed until the end of 2025. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.
The ticket vending machines are out of order at Riding Mill station.
The ticket vending machines are out of order at Seaton Delaval station.
Owing to uneven platforms passengers should take extra care at Smithy Bridge station.
Passengers should take extra care on Platform 1 at this station due to loose coping stones.
Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.
Owing to uneven surfaces passengers should take extra care at Todmorden station.
Owing to uneven platforms passengers should take extra care at West Allerton station.
Owing to uneven platforms passengers should take extra care at Wigton station.
The ticket office has now reopened at Worksop station.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
