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  • Line updates (1)

    • Last Updated 30/09/2025 12:10

      Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.

      Impact

      Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/01/26.

      Customer advice

      Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
      Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is until further notice, once a time frame for works to be completed has been set we will update our customers.

      Effect on service:
      Train services are unable to run between Corkickle and Whitehaven (in both directions).
      Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
      Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
      Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),

      Replacement transport:
      Road transport will operate between Corkickle and Whitehaven.
      Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
      Please see station information posters for the location of bus pick up points.
      Journey times may be extended by up to 60 minutes whilst travelling by road transport.

      Additional Info

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
      If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Line updates (1)

    • Last Updated 30/09/2025 12:10

      Due to urgent repairs to the railway between Corkickle and Whitehaven the line is closed.

      Impact

      Train services running through these stations will be terminated at Corkickle and restarted from Whitehaven. Disruption is expected until the end of the day on 31/01/26.

      Customer advice

      Services between Corkickle and Whitehaven are being disrupted due to urgent repairs the railway.
      Network Rail continue to complete the works on Bransty Tunnel, Whitehaven. The line is closed between Corkickle and Whitehaven (in both directions). Disruption is until further notice, once a time frame for works to be completed has been set we will update our customers.

      Effect on service:
      Train services are unable to run between Corkickle and Whitehaven (in both directions).
      Train services between Lancaster/Barrow-in-Furness and Carlisle will terminate at Corkickle and restart between Whitehaven and Carlisle.
      Train services between Carlisle and Barrow-in-Furness/Lancaster will terminate at Whitehaven and restart at Corkickle.
      Rail replacement buses will operate between Corkickle and Whitehaven (in both directions),

      Replacement transport:
      Road transport will operate between Corkickle and Whitehaven.
      Please speak to station staff, see on-line journey planners or consult Customer Information Screens for departure times.
      Please see station information posters for the location of bus pick up points.
      Journey times may be extended by up to 60 minutes whilst travelling by road transport.

      Additional Info

      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern, message us on X.com @northernassist (between 06:00 and 22:00), or search for #NorthernUpdates
      If the train you have a ticket for is cancelled, you can travel on any Northern or TransPennine Express within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay

  • Line updates (1)

    • Last Updated 03/09/2025 00:16

      Due to urgent repairs to a bridge at South Bank:
      How does it affect your service:
      Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 28/06.
      Our advice to our customers:
      Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
      Effect on service:
      Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
      Road Transport details.
      To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
      Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
      Journey times will be extended by 10 minutes whilst travelling by road transport.
      Please see station information posters for the bus pick up points.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

  • Train cancellations (2)

    • Last Updated 24/10/2025 01:34

      06:00 Ashington to Newcastle due 06:37 will be cancelled.
      This is due to a member of train crew being unavailable.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    • Last Updated 24/10/2025 02:55

      06:30 Chester to Stockport due 07:51 will be cancelled.
      This is due to more trains than usual needing repairs at the same time.

      Further Info

      We apologise for the cancellation of this service today.
      If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express and East Midlands Railway service within 2 hours before or after your cancelled service was due to depart.
      If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available.

      You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.

    Engineering works (10)

    • Last Updated 08/10/2025 18:43

      Planned engineering work will take place between Todmorden/Hebden Bridge and Blackburn from 00:10, Monday 20 October 2025 to 05:30, Friday 24 October 2025.
      All lines will be blocked.
      All services will be revised.
      MONDAY - THURSDAY:
      The 2019 Blackpool North to Leeds service will terminate at Bradford Interchange. Onward services are available.
      The 2258 Leeds to Blackburn service will not run. Customers from Leeds should travel on the 2242 Leeds to Manchester Victoria service to Hebden Bridge. A bus will be provided from Hebden Bridge to Blackburn.
      The 2303 Manchester Victoria to Blackburn via Todmorden will not run. Customers should use the 2323 Manchester Victoria to Leeds service to Todmorden. A bus will be provided from Todmorden to Blackburn.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:42

      Planned engineering work will take place between Blackburn and Colne from 00:10, Monday 20 October 2025 to 05:30, Friday 24 October 2025.
      All lines will be blocked.
      All services will be revised.
      MONDAY - THURSDAY:
      The 2152 Rochdale to Clitheroe service will terminate at Blackburn. A bus will be provided from Blackburn to Clitheroe.
      The 2238 Preston to Colne service will terminate at Blackburn. A bus will be provided between Blackburn and Colne.
      The 2342 Clitheroe to Blackburn service will be replaced by a bus throughout.
      TUESDAY - FRIDAY:
      The 0552 Colne to Preston service will start from Rose Grove. A bus will be provided from Colne to Rose Grove, departing Colne at 0530 to connect with the train at Rose Grove.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:43

      Planned engineering work will take place between Stockport and Chester from 00:30, Monday 20 October 2025 to 06:00, Friday 24 October 2025.
      All lines will be blocked.
      All services will be revised.
      MONDAY - THURSDAY:
      The 2210 Manchester Piccadilly to Chester service will run as normally advertised to Altrincham, then call only at Knutsford, Northwich and Greenbank. A bus will be provided from Altrincham to Chester, calling at all stations normally served by the train.
      The 2252 Chester to Manchester Piccadilly service will be replaced by a bus throughout.
      The 2313 Manchester Piccadilly to Chester service will be replaced by a bus throughout.
      Customer Advice:
      Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 13/10/2025 00:01

      Planned engineering work will take place between Mirfield and Leeds from 04:30, Monday 20 October 2025 to 05:10, Saturday 25 October 2025.
      All lines will be blocked.
      All services will be revised.
      MONDAY - FRIDAY:
      Leeds Manchester Victoria/Wigan via Dewsbury: Trains will be diverted to run via Bradford Interchange and will not call at stations via Dewsbury and Brighouse.
      Wigan/Manchester Victoria Leeds via Dewsbury: Trains will be diverted to run via Bradford Interchange and will not call at stations via Brighouse and Dewsbury.
      Leeds Bradford Interchange via Dewsbury (in both directions): Trains will run to a reduced timetable between Brighouse and Bradford Interchange (in both directions).
      Buses will be provided between Halifax and Leeds (in both directions) via Brighouse and Dewsbury.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:44

      Planned engineering work will take place between Salford Crescent and Ince from 23:20, Monday 20 October 2025 to 05:40, Friday 24 October 2025.
      All lines will be blocked.
      All services will be revised.
      MONDAY - THURSDAY:
      The 2220 Blackburn to Wigan Wallgate service will terminate at Manchester Victoria. A bus will be provided from Manchester Victoria to Wigan Wallgate.
      The 2249 Wigan Wallgate to Rochdale service will start from Manchester Victoria. A bus will be provided from Wigan Wallgate To Manchester Victoria.
      The 2320 Manchester Victoria to Wigan Wallgate service will depart at 2303 and will not call at intermediate stations. A bus will be provided from Manchester Victoria to Wigan Wallgate calling at stations normally served by the train.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:43

      Planned engineering work will take place between Liverpool Lime Street and Broad Green from 23:30, Monday 20 October 2025 to 05:20, Friday 24 October 2025.
      All lines will be blocked.
      All services will be revised.
      MONDAY - WEDNESDAY:
      The 2217 Blackpool North to Liverpool Lime Street service will not call at stations between St Helens Central and Liverpool Lime Street. A bus will be provided from St Helens Central to Liverpool Lime Street.
      The 2243 Wilmslow to Liverpool Lime Street service will terminate at Manchester Piccadilly. A bus will be provided from Manchester Piccadilly to Liverpool Lime Street.
      The 2330 Liverpool Lime Street to Manchester Victoria service will depart at 2320 and run EARIER than normally advertised to Broad Green. A bus will be provided from Liverpool Lime Street to Manchester Victoria, departing Liverpool Lime Street at 2330 and stopping to set down only from Broad Green.
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:42

      Planned engineering work will take place between Manchester Victoria and Stalybridge from 23:55, Monday 20 October 2025 to 06:20, Friday 24 October 2025.
      All lines will be blocked.
      All services will be revised.
      TUESDAY - FRIDAY:
      The 0619 Stalybridge to Manchester Victoria service will be replaced by a bus throughout.
      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:44

      Planned engineering work will take place between York and Leeds via Harrogate from 23:20, Friday 24 October 2025 to 06:25, Monday 27 October 2025.
      Some lines will be blocked.
      All services will be terminating at Knaresborough and restarting from Knaresborough and replaced by buses between Knaresborough and York.
      Friday 24th October until Monday 3rd of November
      ALL WEEK
      York Leeds via Harrogate: Trains will start from Knaresborough.
      Leeds York via Harrogate: Trains will terminate at Knaresborough.
      Buses will be provided between Knaresborough and York (in both directions).
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 24/10/2025 05:04

      Planned engineering work will take place between York/Sherburn-In-Elmet and Hull/Sheffield from 01:45, Saturday 25 October 2025 to 23:59, Sunday 26 October 2025.
      Some lines will be blocked.
      Some services will be revised.
      Saturday 25th & Sunday 26th of October:
      York Hull and beyond: Trains will be diverted to start from Leeds, and will not call at Church Fenton and Sherburn-in-Elmet.
      Hull and beyond York: Trains will be diverted to terminate at Leeds, and will not call at Sherburn-in-Elmet and Church Fenton.
      York Sheffield (in both directions): Trains will not run.
      York Blackpool North: Trains will start from Leeds.
      Blackpool North York: Trains will terminate at Leeds.
      York Leeds via Garforth: Trains will start from Micklefield.
      Leeds York via Garforth: Trains will terminate at Micklefield
      Buses will be provided between York and Selby (in both directions), between York and Moorthorpe (in both directions) & between York and Micklefield (in both directions). Train services are available between Moorthorpe and Sheffield (in both directions).
      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 08/10/2025 18:45

      Planned engineering work will take place between York and Leeds via Garforth from 01:45, Saturday 25 October 2025 to 04:35, Monday 27 October 2025.
      Some lines will be blocked.
      Some services will be revised.
      Saturday 25th & Sunday 26th of October:
      SATURDAY
      York Blackpool North: Trains will start from Leeds.
      Blackpool North York: Trains will terminate at Leeds.
      York Leeds via Garforth: Trains will start from Micklefield.
      Leeds York via Garforth: Trains will terminate at Micklefield
      Buses will be provided between York and Micklefield (in both directions).
      SUNDAY
      York Blackpool North (in both directions): Trains will not run
      York Leeds via Garforth (in both directions): Trains will not run. Train services between York and Hull (in both directions) are diverted to start and terminate at Leeds, calling additionally at Cross Gates, Garforth, East Garforth and Micklefield.
      Buses will be provided between York and Micklefield (in both directions).

      Customer Advice:
      Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
      Please check station information posters or online for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • Owing to uneven platforms passengers should take extra care at Adlington Cheshire station.

    Loose coping stone on platform 2

  • Altrincham station has no platform staffing.

  • Owing to uneven platforms passengers should take extra care at Ashburys station.

  • The ticket office will be closed from now until 07:00 on 27/10/2025 at Bishop Auckland station.

  • The ticket office will be closed from now until further notice at Bishop Auckland station.

    There is a ticket vending machine at the station.

  • Owing to uneven platforms passengers should take extra care at Blackpool South station.

  • There is no lighting on platform 2 at Blackrod station.

  • Bus pick up point change:
    Due to roadworks the pick up point for Bootle will now be on Main Street, outside 'Bootle Stores'. What Three Words location lifts.matchbox.deal

  • The ticket office will be closed :
    From 18:00 on 20/10/2025 until the end of the day
    From 18:00 on 21/10/2025 until the end of the day
    From 18:00 on 22/10/2025 until the end of the day
    From 18:00 on 23/10/2025 until the end of the day
    From 13:30 on 24/10/2025 until the end of the day
    From 02:00 on 25/10/2025 until the end of the day at Brinnington station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • At Broad Green station, the following issues have been reported:
    The ticket office is closed.
    Owing to uneven surfaces passengers should take extra care.
    Due to on-going refurbishment work the ticket office at this station will be closed until further notice. A ticket vending machine is available.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office will be closed from 18:20 on 25/10/2025 until the end of the day at Burnley Manchester Road station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • At Dinting station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    The ticket vending machines are out of order.
    Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.

  • At Edge Hill station, the following issues have been reported:
    There is no lighting on the platforms.
    Platforms 2 and 3 have no lighting.
    Train crew and passengers are advised to take care when alighting services here.

    For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.

  • At Fairfield station, the following issues have been reported:
    Owing to uneven platforms passengers should take extra care.
    Reports of loose coping stones on the platform edge at Platform 1

  • Owing to uneven platforms passengers should take extra care at Giggleswick station.

    Please take extra care when using platform 1.

  • Owing to uneven platforms passengers should take extra care at Gorton station.

  • The ticket office will be closed from 04:00 on 25/10/2025 until the end of the day at Grange-Over-Sands station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office will be closed from 07:30 on 25/10/2025 until the end of the day at Greenfield station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office will be closed from 13:00 on 25/10/2025 until the end of the day at Hadfield station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Owing to uneven platforms passengers should take extra care at Hadfield station.

  • All toilets at the station are out of order at Halifax station.

  • Owing to uneven surfaces passengers should take extra care at Hall I' Th' Wood station.

  • The ticket office will be closed :
    From 06:10 on 24/10/2025 until the end of the day
    From 06:10 on 25/10/2025 until the end of the day at Hattersley station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Due to a technical fault, no tickets are available for purchase via the Booking Office until further notice.

  • The ticket office will be closed from 06:20 on 24/10/2025 until the end of the day at Heaton Chapel station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.

  • Owing to uneven platforms passengers should take extra care at Hyde Central station.

    Reports of platform 2 loose coping stones near the entrance of the station

  • The lifts will be out of order from now until further notice at Kirkstall Forge station.

    Customers who require step free access to/from platform 2 should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The lifts will be out of order between Platform 3 and the overbridge from 06:16 on 14/10/2025 until further notice at Lancaster station.

    The lift between the overbridge and platform 3 is currently out of service. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance. Step free access is available by an alternative walking route, please speak to station staff for further assistance.

  • Owing to uneven platforms passengers should take extra care at Littleborough station.

  • The ticket vending machines are out of order at Longbeck station.

    Customers who require a ticket are advised to purchase from the Northern App or from the ticket office. During the hours when the ticket office is closed and you wish to pay using cash, please purchase your ticket from the conductor on board the train.

  • The ticket office will be closed from 06:10 on 25/10/2025 until the end of the day at Lostock station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office will be closed :
    From 18:05 on 20/10/2025 until the end of the day
    From 18:05 on 21/10/2025 until the end of the day
    From 18:05 on 22/10/2025 until the end of the day
    From 13:40 on 23/10/2025 until the end of the day
    From 18:05 on 24/10/2025 until the end of the day
    From 19:00 on 25/10/2025 until the end of the day at Marple station.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • The ticket office has now reopened at Meadowhall station.

  • Owing to uneven platforms passengers should take extra care at Mossley Hill station.

  • At Northwich station, the following issues have been reported:
    The ticket office will be closed from 21:58 on 01/07/2025 until 23:59 on 31/12/2025.
    Due to ongoing refurbishment work, the station ticket office will be closed until the end of 2025. Ticket vending machines are available and staff are on site to assist between 07:00-12:30 Monday to Saturday.

  • Step free access will be unavailable throughout the station from 09:31 on 20/10/2025 until further notice at Poulton-Le-Fylde station.

    Lift out of service

  • Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.

  • The lift between platforms 3 / 4 is currently ot of order at this station.

  • Due to technical issues, Tickets will not be available to be purchased via the Booking Office until further notice

  • Owing to uneven platforms passengers should take extra care at Smithy Bridge station.

    Passengers should take extra care on Platform 1 at this station due to loose coping stones.

  • Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.

  • The lifts will be out of order from now until further notice at Stoke-On-Trent station.

  • Owing to uneven surfaces passengers should take extra care at Todmorden station.

  • Owing to uneven platforms passengers should take extra care at West Allerton station.

  • The ticket office is unable to issue tickets due to a machine fault.

    When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the Conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the Conductor on the train.

  • Due to a system fault, the booking office staff are currently unable to issue any tickets and the Ticket Vending Machines are out of order.

  • Owing to uneven platforms passengers should take extra care at Wigton station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

  • App Store
  • Google Play