I already have a tickets to travel on 13 March – a season ticket or other existing ticket.  Can I use it on a service provided by another train operator on 13 March?

Most tickets, except Advance Purchase tickets, enable you to travel on other operator’s trains on your chosen route, whatever the day of your journey.  However, please be aware that on 13 March all trains operating on the same routes as Northern are expected to be very busy.

Metrolink (Manchester) will accept monthly and above season tickets on the following Metrolink routes:

  • Altrincham – Manchester
  • Ashton-under-Lyne – Manchester
  • Eccles – Manchester
  • East Didsbury – Manchester
  • Rochdale – Manchester

What if I have a Northern Advance Purchase ticket to travel on 13 March?

Customers with Advance Purchase ticket (your ticket will say “AP Northern only”) you have three options:

  • You can travel on any available service on your chosen route, but please be aware that the services are expected to be very busy
  • You can use your ticket on Northern trains on either Sunday 12 March or Tuesday 14 March 2017.  Customers are advised to travel as close to their original booked train times as possible.
  • If you decide not to travel on Monday 13 March due to the strike, you are entitled to a full refund, without any admin charge. Refunds should be applied for at the original point of sale.

If you have an Advance Purchase ticket for another operator’s train service that requires a connection using a Northern service:

If you have an Advance Purchase ticket with a Northern origin or destination station, where we offer the connection to or from another train operator’s service (for example if you are using a Northern service to connect to a long distance service to London), a growing list of train operators will allow you to travel on either Sunday 12 March or Tuesday 14 March 2017. 

The list of operators is: Arriva Trains Wales, C2C, Chiltern, Cross Country, TransPennine Express, Grand Central, Greater Anglia, Great Western Railway, Hull Trains, Scotrail, Virgin Trains East Coast and Virgin Trains West Coast.  We expect to add more operators to this list.

You will not need to change your ticket, but are advised to travel as close as possible to the original booked train times on other operator’s services.

Please note that East Midlands Trains will only allow travel on Monday 13 March. Customers that want to change their travel plans with East Midlands Trains to the Sunday or Tuesday will need to change their ticket in advance or apply for a refund from this operator.

Other tickets with Northern origin or destination (except Advance Purchase tickets or Season tickets)

Customers with any other tickets, such as Off-Peak Day Returns for 13 March, wishing to travel on either Sunday 12 March or Tuesday 14 March 2017 will need to exchange their tickets, without any admin charge. This should be applied for at the original point of sale.

Customers who decide not to travel on Monday 13 March 2017 are entitled to a full refund if their origin station or destination station is on the Northern network, with no admin fee charged. This should be applied for from the original point of sale.

How will you compensate me for disruption to my ‘regular’ journey?

We have published an alternative timetable to try and get you to where you need to be on Monday 13 March. Customers who have purchased a ticket but decide not to travel will be eligible for a refund. Season ticket holders can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel.

If you do travel and experience a delay to your journey on our alternative timetable we will offer you Delay Repay as normal.

Claims for compensation can be made through our website at www.northernrailway.co.uk/delayrepay, or by competing the Delay Repay form, available at staffed stations and online, and posting it to: Freepost NORTHERN RAILWAY.

What about season ticket holders with multi-modal tickets issued on behalf of a PTE?

Customers holding multi-modal season tickets issued on behalf of a PTE i.e. Merseytravel Trio / RailPass, TfGM Countycard, Metro (WYPTE) Mcard / Metrocard and Travel South Yorkshire (SYPTE) SY Connect+ / Travelmaster Gold etc are NOT entitled to claim for compensation via Delay Repay.

What about season ticket holders excluding multi-modal tickets issued on behalf of a PTE?
Customers with season tickets who decide not to travel on Monday 13 March 2017 due to the strike should be offered a refund via the Northern Delay Repay scheme. In the case of season tickets, any compensation will be calculated against the proportional daily cost of the price of the ticket. This includes TfGM Traincard and SY RailMaster.

Delay Repay claims can also be made by completing the Delay Repay form, available at staffed stations and via our website, and by posting it to: Freepost NORTHERN RAILWAY.

Are season ticket holders entitled to a refund if they don’t travel on 13 March?

Yes.  Customers with season tickets who decide not to travel due to the strike, will be compensated by our Delay Repay scheme. This is the easiest way to provide you with compensation for being unable to travel and will be calculated by the proportional daily cost of the price of your ticket.

The quickest way for you to receive any compensation you are due is to apply using the online claim form. When claiming for a day when you were unable to use your ticket due to industrial action please ensure you input that the length of your delay as 02:00. This will enable us to provide a compensation payment for the equivalent of a day’s travel.

Delay Repay claims can also be made by completing the Delay Repay form, available at staffed stations and via our website, and by posting it to: Freepost NORTHERN RAILWAY.

How do I claim Delay Repay compensation on a strike day? 

Exactly the same as any other day – if your train is delayed then the time thresholds and subsequent compensation will apply.

So, if you choose to travel and your journey is delayed by 30 minutes or more you are entitled to compensation under our Delay Repay policy. This includes those journeys, made on an industrial action day, where you have travelled with another operator using your Northern ticket.

Please note that you cannot claim for compensation in advance. To prevent your claim being rejected, please apply within 28 days from the date of travel.

If your train is not running then we will refund your ticket. This should be applied for at the point of sale. Further details are available in our Customer Promise document.

How Delay Repay works for Season ticket holders (including weekly tickets):

If you travel and your journey is delayed by 30 minutes or more you will be eligible for compensation under our Delay Repay policy.

Customers with season tickets who decide not to travel due to the strike, will also be compensated via our Delay Repay scheme. This is the easiest way to provide you with compensation for being unable to travel and will be calculated by the proportional daily cost of the price of the ticket.

The quickest way for you to receive any compensation you are due is to apply using the online claim form. Delay Repay claims can also be made by completing the Delay Repay form, available at staffed stations and via our website, and by posting it to: Freepost NORTHERN RAILWAY.

How Delay Repay works for all other ticket holders (singles and returns):

If you are on a route with no service and are unable to travel please apply for a refund from the point of purchase.

If you travel and your journey is delayed by 30 minutes or more we will provide you with compensation in line with our Delay Repay policy.

The quickest way for you to receive any compensation you are due is to apply using the online claim form.

Will you compensate me if I decide not to travel?

Customers with tickets who decide not to travel on Monday 13 March 2017 are entitled to a full refund if their origin station or destination station is on the Customers with tickets who decide not to travel on Monday 13 March 2017 are entitled to a full refund if their origin station or destination station is on the Northern network, with no admin fee charged. Refunds should be applied for from the original point of sale, with the exception of Season Ticket holders who should apply for compensation for the proportional daily cost of the Season Ticket via our Delay Repay policy.

How long do I have to claim a refund that is not delay repay? Is there a time limit?

Refunds should be applied for within 28 days of the date of sale and directed to the original point of purchase.

What if I can’t return to where I purchased my ticket to claim the refund?

If you purchased your ticket online, details of how to claim a refund will be available on the website. If you purchased at a station that you are not able to return to then you can apply via the Customer Relations team of the Train Operator that manages the station. Full details of stations and relevant Train Operators is available on National Rail Enquiries.

What if I choose to start my journey at a different station to that on my ticket?

Another line of route would generally mean a separate ticket is required. If the station you start your journey from is normally en route then no extra charge would be made.

Will there be any changes to Passenger Assist on strike day?

No.  Anyone who requires the Passenger Assist services should book as they would usually, by calling our Customer Experience Centre on 0800 138 5560 or by booking via the Travel Assistance Form available here.

Will you be providing compensation for any other costs I incur as a result of the strike?

Unfortunately this is not possible.  If you do need to travel on Monday, please look at our available train and replacement bus service options available on this webpage.